SUMMARY

• Senior IT Project Manager with experience leading SDLC programs to successful conclusion.
• Solid experience with Waterfall, Agile and mixed methodologies in a full SDLC environment.
• Disciplined in managing resources, schedules, budgets and adhering to stage gate and SDLC control guidelines throughout teh development life cycle for multiple parallel projects.
• Confidential in leading teams to deliver monthly operational /enhancement or new product launch initiatives that span across one or more business units with complex and diverse product lines.
• Including management of issues, risks and project change requests to ensure successful and on - time project delivery.
• Champion of collaborative teaming in bridging communication gaps between business and IT resources, while driving stakeholder consensus to achieve program, project and corporate goals and continuous improvement.

TECHNICAL SKILLS

• MS Project
• MS Office Excel
• PowerPoint
• Word
• Visio and Access
• SharePoint
• Forte
• Clarity
• Planview and HP ALM
• Remedy and JIRA for defect resolution.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Hands-on accountable for telematics vendor code release planning alignment with internal Software Development Life Cycle (SDLC) and Project Management Life Cycle, Go-to-Market and business operations organizations
• Finalized release scheduling of custom software Change Record (CR) delivery
• Normalized Release Planning and Release Management practices between client and vendors
• Coordinated vendors’ completion of Agile Sprint Planning with client’s Waterfall release schedule: Joint Integration Testing (JIT), Operations Testing, Performance Testing (PT), User Acceptance Testing (UAT) and Go-to-Market deliverables.

Confidential

Senior Project Manager III

Responsibilities:

• Consulted at Frontier Communications as project manager for data conversion of 1.5M Wholesale Telecom records from Confidential Communications (CA, TX and FL) into Frontier Communications systems
• Supervised Wholesale Telecom Business Requirements, Data Mapping, Development, ETL, System Testing, User Acceptance Testing and Conversion /Deployment
• Led multiple Command Center mock conversions
• Governance of weekly project lead status reports and project control updates
• Managed daily pre-conversion defects to resolution
• Led Wholesale Telecom historical data archive conversion planning.

Confidential

Senior Project Manager

Responsibilities:

• Hands-on project managed to completion enterprise and medium level claim system integrations and SDLC projects across teh Pharmaceuticals Benefit Management (PBM) Retail-Systems, Electronic Medical Record (EMR), Pharmaceutical Benefits Management (PBM), Enterprise Data Warehouse (EDW) /Business Intelligence (BI) and Digital organizations using Waterfall and Iterative methodologies
• Responsible for project sizing /LOE, resourcing, budget (capital /expense), project plans and working session stakeholder meetings
• Weekly /Monthly budget progress status updates to internal business and IT executives
• Oversight of Point-to-Point Testing, System Integration Testing (SIT) and Defect resolution across multiple organizations in alignment with monthly release schedule
• Actively participated Account Management stakeholder meetings with business clients and led turn-over activities to operations and Client Services organizations
• Managed defect resolution management during warranty /post release period across organizations
• Contributed to fast-path PMO Change Management process, procedures and adaption /practice.

Confidential

Senior Project Manager, IT

Responsibilities:

• Directed completion of a 2-year (~$4M per year) Wireline Retail and Small /Medium Business eCommerce and Order Management program with Wireless billing system integration
• Hands-on Program /Project managed daily /weekly SDLC progress for multiple releases with Business and IT stakeholders on sizing estimate /Level of Effort (LOE), delivery Roadmap, Business Requirements, Design, Build, System Integration Testing (SIT), User Acceptance Testing (UAT) and coordinated with Go-To-Market teams towards project completion
• Project Managed Waterfall /Iterative release planning prioritization in alignment with Broadband MACD order activity requirements in relation to: Pre-Order, Order, Provisioning, Fulfillment, Billing, and Customer Service systems functionality
• Managed daily /weekly scope, timeline, change management, risk mitigation, action items, issues list, project documentation and budget audit (burn-rate /carry-over)
• Regularly hosted weekly /monthly project progress check-point meetings with eCommerce and IT stakeholders
• Responsible for software and infrastructure project vendor inspection /performance measurement in relation to SOW and program delivery
• Managed pre-release software, hardware and /or circuit security scans and incident report resolution and documentation
• Hands-on managed Business User Acceptance Testing (UAT) to completion across multiple organizations
• Oversaw ETL Data Conversion in tandem with delivery work streams: 2.6M Retail and Small /Mid-Size Business (SMB) customer records
• Managed Enterprise Data Warehouse (EDW) initiatives and Business Intelligence (BA) delivery from business requirements, systems data integration to deployment and Business stakeholders sign-off one month post-production release to obtain completion sign-off.

Confidential

Senior Project Manager, IT

Responsibilities:

• Project Managed Broadband Order Management System (OMS) code delivery of up to 15k code release hours per month
• Regularly hosted operational readiness weekly /monthly project check-point meetings with IT, Business and senior executive stakeholders
• Managed IT vendor evaluation, selection and delivery management
• Collaborated hands-on with Business Owner, Business Stakeholders, Business Analyst and IT Stakeholders on business requirements /use cases documentation, process flows documentation, requirements prioritization, clarification sessions and requirements matrix
• Project Controls governance: daily /weekly team meetings, weekly critical path analysis, monthly outlook vs. burn rate reviews with IT finance
• Asset Management: governance of hardware, software and storage including architecture, acquisition, transition, turn-key and operations delivery phases
• Regularly hosted weekly /monthly project progress check-point meetings with Sales Channels and IT stakeholders
• Oversight of Point-to-Point Testing, System Integration Testing (SIT) across multiple organizations in alignment with monthly release schedule
• Governance of UAT efforts and defect resolution in partnership with Business stakeholders
• Managed development software defect resolution pre-launch and post production during warranty period
• SME involvement in PMO process and procedures across IT organizations, formalizing teh Software Development Life Cycle (SDLC) delivery approach
• Managed Enterprise Data Warehouse (EDW) and Business Intelligence (BI) initiatives for each project: business requirements, design (data sources /structure, data mapping and data timings /schedule, systems data integration, etc across organizations in teh enterprise footprint), development (APIs /Batch processing and ETL), SIT, UAT, operational turn-over, launch and one month post production verification of data /reporting with IT and Business stakeholders for final sign-off.

Confidential

Group Manager, IT Delivery

Responsibilities:

• Program managed delivery of Retail ISP /DSL broadband sales channel products and services consisting of up to 25k hours of IT effort per monthly production release
• Managed 23 IT direct reports: project managers, business analysts, technical writers, system testers and release managers for operational readiness
• Project forecast /scheduling via Business stage gate committee, impact assessment, funding allocation, resource management, planning, architecture, requirements, design, build, SIT, UAT, release management and production turnover
• Collaborated hands-on with Business Analyst and Business Stakeholders on business requirements /use cases documentation, process flows documentation, requirements prioritization, clarification sessions and requirements matrix
• Hosted weekly collaborative IT executive sessions to provide delivery progress status, change control, risk mitigation, budget analysis and resolution status
• Coordinated monthly and quarterly Business Partner progress status sessions
• Governed infrastructure: RFP, architecture, requirements, feasibility, proof of concept, design, planning, acquisition, integration /migration, performance /load testing, monitoring /alerting notification, security scan, and operational turn-over to production support and client services (SLA, QOS, OLA) towards SDLC project completion.