Project coordinator (CRM)/ Client Care Resume Calabasas, Ca - Hire IT People

SUMMARY

Highly - effective IT Project Coordinator effective at delivering quality systems requirement documentation ahead of tight deadlines. Business mapping and end-user testing expertise.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Calabasas, Ca

Project coordinator (CRM)/ Client Care

Responsibilities:

Coordinated a multi-disciplined team while acting as Scrum Master for teh CRM project.
Provided excellent customer satisfaction by ensuring a continuously robust software.
Provided ample support to team to ensure deadlines were met.
Created and managed project documents and artifacts while insuring visibility.
Worked with team to define processes and reassess goals as project progressed.
Generated and utilized various project reports, including financial, schedules and milestones.
Planned and executed weekly CRM release notices and training
Onboarding of new hires with CRM functionality and accessibility

Confidential - Woodland Hills, Ca

IT Project Coordinator

Responsibilities:

Implemented user acceptance testing with a focus on documenting defects and executing test cases.
Identified process inefficiencies through gap analysis.
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Recommended operational improvements based on tracking and analysis.
Project meeting minutes and PowerPoint presentations
Drafted 12financial report per quarter.
Researched and resolved issues regarding teh integrity of data flow into databases.
Documented business processes and analyzed procedures to see dat they would meet changing business needs.
Mapped current processes and offered recommendations for improvement.

Confidential

JR IT Project Coordinator/ Analyst

Responsibilities:

Managed a portfolio of three accounts and generated a total of $150,000 in sales bi-annually.
Data management and analysis focusing on customer retention and market penetration reports.
Effectively led a seasoned team of partner managers and account coordinators.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Negotiated prices, terms of sale and service agreements.
Organized joint sales calls with current customers and outside vendors.
Monitored project budged and created budget reports
Developed weekly project reports and dashboards

Confidential - Woodland Hills, CA

Project Coordinator/ Customer Support

Responsibilities:

Planning and implementing marketing goals and strategies with target accounts.
Created project reports and PowerPoint presentations
Project planning and documentation
Managed several business relationships and brought in 4 new accounts, generating 11% growth.
Met with an average of 5 clients per week consistently, resulting in a 92.7% client retention rate.
Effectively led a seasoned team of partner managers and account coordinators.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Increased sales volume by adding 4 accounts in teh West Valley territory.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Facilitated inter-departmental communication to effectively provide customer support.