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General Manager Resume

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Hatfield, PA

SUMMARY:

To secure a position with a progressive company that will enable me to utilize my business, managerial and technical skills.

TECHNICAL SKILLS:

MVS/OS

Microsoft (NT, 2000, XP, 2003)

AOS/VS

UNIX

Microsoft Exchange

Microsoft Back Office Products

SQL Server

Oracle

INFOS II

Novell Netware

Visual Basic

JCL

COBOL

CICS

Microsoft Office Products

Microsoft Project

Visio

Checkpoint firewall

Webshield/Netshield

Various IBM Mainframes and clones

Data General MV Series

IBM AS400

Compaq Servers and desktops

Sun Servers and Workstations

Dell Servers and Workstations

Cisco switches and routers

EMC Clariion Storage devices (SAN)

EXPERIENCE:

Confidential, Hatfield, PA

General Manager

Responsibilities:

  • Hired to open the Northeast office/warehouse for NAR Electronic Solutions an international electronic recycler.
  • Worked through scouting loacations for the warehouse/office. Applying and obtaining the PA Solid Waste Permit and obtaining the facility certification through a series of external audits.
  • Responsibilities include business development, client satisfaction, staff building and developing,
  • Responsible for P&L for the facility.
  • Site Selection
  • PA Solid Waste Permit
  • Staff buildout and training
  • Built revenue from 0 to 750,000.00 in 6 months

Confidential, Blue Bell, PA

Senior Project Manager

Responsibilities:

  • I was hired by Confidential as a Senior Project Manager to run Infrastructure projects for their clients.
  • Duties include, client communication, project scoping, project plan creation, project budget management, project resource scheduling, project status reporting, project delivery and customer satisfaction.
  • DC migration and DR implementation
  • Host based storage migration project
  • SAN and CommVault backup solution implementation
  • Various VDI upgrades and implementations

Confidential, Lawrenceville, NJ

Vice President Service Delivery

Responsibilities:

  • Duties include Change Management, Incident Management, Resource allocation, Disaster Recovery and Manage infrastructure Projects.
  • Created a process to request, track, prioritize and report on tech services and infrastructure requests
  • Started weekly meetings with the PMO and Development teams for resource needs and allocation
  • Managed first successful Disaster Recovery test on the new EMC platform
  • Created monthly KPI reports
  • Managed Test data center migration.

Confidential, Orlando, FL

Senior Project Manager

Responsibilities:

  • Managed multi - functional team including off shore resources
  • Developed detailed project plans using MS Project software for the entire End of Life hardware and software program
  • Developed project scope, resource plan, WBS, budget documentation and timelines for the End of Life hardware and software program.
  • Managed day of migration cutover activities for each environment being upgraded/migrated
  • Responsible for all project reporting to management

Confidential, Blue Bell, PA

Systems Architect/Project Manager

Responsibilities:

  • Completed process flows of all production systems.
  • Developed production systems matrix for system dependencies and interoperability
  • Create project plans using MS Project
  • Create and maintain all project documentation
  • Work on data center design and layout
  • Architect best solution for production system’s move with minimal downtime
  • Work with systems team to size new hardware and SAN

Confidential, Phoenixville, PA

IT Consultant

Responsibilities:

  • Redesigned Network infrastructure utilizing industry standard equipment.
  • Developed standard for IP scheme across all locations.
  • Implemented a corporate storage stragedy utilizing a network storage device for data redundancy, backup and security.
  • Implemented remote VPN capability for maintenance and Desktop access.
  • Implemented enterprise Anti Virus software allowing for coterminous management of all licensing.

Confidential, Philadelphia, PA

Management Consultant - Infrastructure Services

Responsibilities:

  • Developed Storage Area Network (SAN) RFQ
  • Developed SAN vendor selection criteria matrix.
  • Managed SNA to IP conversion project 4700 desktops)
  • Managed the Technical documentation project (documenting all standards, policies and procedures).
  • Member of CIO Staff and IT Leadership Team
  • Managed the Forms on Demand Project to replace all pre printed forms with system generated forms.

Confidential, Albany NY

Vice President - Information Systems and Technology

Responsibilities:

  • Developed and implemented Project Management Methodologies. .
  • Managed Design and Implementation of Data Center Security and Infrastructure.
  • Successfully Managed 7 Web Content Management System Implementations.

Confidential, Albany, NY

Director IS - Technology Management

Responsibilities:

  • Member of Ambulatory EHR selection team.
  • Member of Siemens Soarian CIS implementation team
  • Assisted in the development of an Enterprise Storage plan.
  • Developed strategy to implement VMWare as a server consolidation strategy.
  • Managed Disaster Recovery Testing and IS DR Plan creation.
  • Assist in the design and development of a 3 year IS roadmap.
  • Developed technology refresh program to replace out of warranty hardware.
  • Managed project to enforce strong password authentication and mandatory password change.
  • Developed performance metrics for each area to monitor performance.
  • Created Standard Operating Procedures format to document all recurring processes.
  • Managing Data Center relocation project
  • Assisted in the design and development of the wireless infrastructure.
  • Managed the Citrix 4.0 implementation project for remote access/thin client connectivity.
  • Managed the project migrating Symantec firewall to a Checkpoint solution.
  • Member of Ambulatory EHR selection team.
  • Managed Implementation of Microsoft SMS desktop management software.
  • Managed implementation of HP Open View Management software for the server environment.

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

  • Serving as a Business Analytics Consultant for a new development project with the Confidential
  • Working with different state agencies to prepare functional specifications, process flows, and GAP analysis for the project.

Confidential, Millsboro, DE

Management Consultant

Responsibilities:

  • Serving as an IT Management Consultant for an international pharmaceutical manufacturer.
  • The position requires day-to-day operational management of the IT Department while the company is undertaking a Global SAP implementation. In particular, my charge is to provide management consulting and to employ best practice guidelines and procedures where needed.
  • I was responsible for preparing the budget for 3 IT cost centers and creation of a 3 - 5 year server plan and 3 - 5 year application landscape
  • Additionally; I assisted the FDA validation efforts for the IT department and managed a CRM implementation.

Confidential, Lansdale, PA.

President & Managing Partner

Responsibilities:

  • Owner/Partner in a small IT consulting/integration company, which specializes in applications, network and web integration for small to medium sized companies.
  • I was responsible for all aspects of business and technical issues pertaining to client accounts.

Confidential, Bala Cynwyd, PA.

Vice President & Chief Technology Officer

Responsibilities:

  • Oversaw design and implementation of web services utilizing Microsoft products (IIS Visual Studio) and Java Script.
  • Managed Corporate E-Business project (Personal Lines).
  • Implemented first Claims diary system to interface with the legacy claims system (using VB, Java Script and SQL Server).
  • Managed re-design of Claim check approval security and check processing security (Legacy COBOL and INFOS II ported to PC COBOL and SQL Server).
  • Was project sponsor for claim reporting via telephone and eventually the Internet.
  • Managed project team investigating P&C insurance processing systems.
  • Managed project team investigating P&C insurance rating systems.
  • Managed conversion of legacy software and databases to n-tier client server environment (PC COBOL and SQL Server).
  • Integrated VPN’s for remote dial-in users saving the company a projected 31% per year on dial-up 800 number costs.
  • Initiated use of Citrix Software Internet plug-in feature for remote users.
  • Re-negotiated long distance and data contracts realizing a 40% savings for the company.
  • Re-organized Help Desk area in a first level/second level format. Improved call completion time by 48%
  • Automated help desk procedures with custom software
  • Managed implementation of corporate disaster recovery and oversaw testing.
  • Designed and managed the construction of two corporate Data Centers, 7 regional headquarters data centers and 37 sales office data centers.
  • Design and implementation of the corporate network infrastructure creating a fully meshed WAN linking the Home Office, Regional Headquarters, 42 Sales offices and one Acquisition Company
  • Oversaw wiring design and implementation for corporate headquarters relocation.
  • Developed corporate SLA’s with user departments and metrics to track and report departmental performance.
  • Created SOP’s and Performance metrics for all positions.

Confidential, Philadelphia, PA

Operations Manager

Responsibilities:

  • Duties included management of all computer operations personnel, scheduling of all production work, all hardware and software updates, resolution of all hardware and software problems, monitoring of system performance and maintaining computer supply inventories.

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