SUMMARY

• Over nine years of diverse experience as a business analyst, business system analyst and Agile Scrum Master managing multiple concurrent projects primarily in the health care and E - Commerce domain.
• A solid team player wif management experience and fluent communication skills who particularly enjoys thehands-on role of assisting clients wif business analysis.
• Proficient in all the phases of the software development life cycle (SDLC) from inception to post implementation phase, Test Life Cycle and Bug Life Cycle.
• Have worked in methodologies such as waterfall, Agile and RUP.
• Trained and Coached teams wif Agile methodology. Implemented Scrum framework.
• Experienced in facilitation JAD sessions, Scrum sessions, requirement elicitation sessions, interviews and focus groups.
• Proficient in documenting BRD, FRD, FSD, Use Case document, Data mapping documents, System Design Documents, Test Plan, Test Case document, UAT document as well as User Manuals.
• Created Activity diagrams, Sequence Diagrams, Wireframe Diagrams, Swim Lane Diagrams, Use Case Diagrams, Context Diagrams and Data Flow Diagrams using MS Visio.
• Triaged changes requests, Issues/defects and questions through MS SharePoint
• Demonstrated noledge of EDI transaction sets for the healthcare including 820, 835, 837, 270/271, 276/277, and 998/999.
• Actively worked on data analysis and data mapping.
• Defined business rules for claims configuration.
• Formulated and defined the system scope and objectives based on both user needs and a good understanding of the IT and healthcare business processes, and industry requirements.
• Assisted the QA team in the Functional, Unit, System Integration, regression and E2E testing.
• Highly motivated, organized and target oriented team player, who enjoys working wif a multi-functional team.

TECHNICAL SKILLS

Operating System: Windows and Unix

Languages: C/C++, HTML, Java script, XML, JSON, SQL

Tools: MS Office, MS SharePoint. Blueprint (requirement management tool), Rational Rose, Rational Requisite Pro, CaliberRM, Altova MapForce, SOAP UI, Swagger

Database: MS SQL Server, MS Access, Oracle and DB2

Testing Software: HP Quality Center ALM, SOAP UI, Swagger

Software Packages: MS Office - (MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio, MS Project, Access, SharePoint) Axure, Adobe Photoshop cs5, Soap ui 5.2.1, Altova MapForce, Swagger

PROFESSIONAL EXPERIENCE

Confidential, Basking Ridge, NJ

Scrum Master

Responsibilities:

• Acted as Scrum Master for Product teams wif a focus on guiding the teams towards improving the way they work by coaching team members on Agile principals and providing general guidance on the methodology and implementing scrum framework.
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Assisted team to remove impediments by having an understanding the control and release processes.
• Assisted wif internal and external communication, improved transparency, and radiated information.
• Assisted wif prioritization and resolution of software defects.
• Built relationship wif Product owner and other stake holders to facilitate team's interaction wif them
• Coached team members on Agile principals and providing general guidance on the methodology.
• Continuously learned Agile/Scrum techniques and shared findings wif the team.
• Facilitated getting the work done wifout coercion, assigning, or dictating the work.
• Facilitated sprint planning, review and retrospective.
• Removed impediments by finding the right personnel to remove the impediment
• Tracked and effectively communicated team velocity and sprint/release progress to all effected teams and management.
• Updated Agile tracking systems to provide transparency on product and sprint backlogs.
• Organized SharePoint site to store minutes for project meetings and project documents.

Confidential, Basking Ridge, NJ

Lead System /Business Analyst

Responsibilities:

• Conducted JAD sessions regularly and Interacted wif the Subject Matter Experts (SME's) of various consuming application and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Gathered, verified and confirmed business use cases in deep dive meeting wif various consuming application teams.
• Participated in deep dive meeting to capture and provide detailed walk through to consuming application of different attributes wif business description of data elements of various services operations.
• Created mapping documents to ensure migrated data would accurately capture.
• Managed and Triaged changes requests, Issues/defects and questions through MS SharePoint service tracker and assisted consuming application and teams.
• Provided detailed solutions, as well as acted as the primary liaison between IT and consuming application(s)
• Maintained proper communication wif the developers to make sure they address the revised and modified requirements.
• Revised and modified XML Schema wif Developers.
• Created Companion Guides for Provider API services.
• Created SDD (System Design Document) for the provider API services.
• Assisted QA team wif regression testing to insure all the data is validating and aligned per business needs.
• Assessed if the system could support day-to-day business based on user scenarios and business usage.

Environment: Agile methodology, MS Suite, SOAP UI, Altova MapForce, CA AGILE, MS SharePoint and ALM.

Confidential, Parsippany, NJ

Sr. Business Analyst

Responsibilities:

• Conducted and participated inJAD sessionswif stakeholders and system users to collect the business requirement and functional requirement specifications.
• Analyzed current EDI mapping, compare them to the Future state, thereby defined the Gap using Delta Dental Plan Association Data specification guide.
• Updated mapping for various Loops and segments of EDI 270 and EDI 271 based on Gap Analysis, Data specification guide and implementation guide.
• Interacted wif the EDI Subject Matter Experts (SME's) and Stakeholders to get a better understanding of business processes and gather business requirements.
• Acted as the primary liaison between IT and Business Partner(s) on a weekly basis to update business on the progress of the project.
• Provided SharePoint best practices and advice regarding site set-up, site security, maintenance, and future needs.
• Implemented company’s business standards in SharePoint.
• Designed training plans and develop a SharePoint Curriculum to train user on SharePoint functionality and encourage self-sufficiency.
• Assisted all divisions and various departments across the company to upload documents to SharePoint and managed folders.
• Maintained proper communication wif the developers to make sure they address the revised and modified requirements.
• Assisted QA team in developing Test Cases based on the requirements.

Environment: Agile methodology, Blueprint, MS Suite, Altova MapForce, Web methods, Soap ui5.2, ALM and SharePoint.

Confidential, Chesterbrook, PA

Lead Business Analyst

Responsibilities:

• Collaborated wif project stakeholders throughout all SDLC phases to ensure timely delivery of specified business solutions.
• Analyzed existing business processes, systems/applications and their interfaces wif their capabilities through open-ended discussions, brainstorming and JAD sessions.
• Gathered business requirements through meetings, interviews and interactive design workshops in a collaborative discussion wif cross-functional teams that included compliance, SMEs and IT.
• Interacted wif the SMEs to gather information about the health care enrollment, billing and healthcare claims processing.
• Analyzed implementation guidelines for EDI transaction sets including 834, 270, 271, 835, and 837 to propose strategies to implement HIPAA 5010 standards.
• Created mapping document for EDI 834, 270, 271, 837I and 837P.
• Defined business rules for claims configuration.
• Documented and maintained all the Project Change Request (PCR) documents and updated them accordingly.
• Created and maintained the Requirement Traceability Matrix to trace requirements between the business requirements document and other artifacts such as design documents and test plans.
• Worked closely wif the test data management team to create test cases based on business requested scenarios.

Environment: Waterfall methodology, DB2, MS Visio, MS Office, MS PowerPoint, HPQC and SharePoint.

Confidential, Brownsburg, IN

Sr. Business Analyst

Responsibilities:

• Assisted the Project Manager in defining, documenting, and implementing success milestones for the Project's critical path, and target-dates for the complete SDLC.
• Analyzed and mapped the AS-IS business processes, compare them to the To-be state, thereby defining the Gap.
• Created wireframe diagrams to describe look and feel of the web page along wif its functionalities.
• Created Functional Requirements Document, User Stories and Use Cases to describe the functionalities of the web portal.
• Created and maintained sprint backlog.
• Created UAT scripts and monitored the results.
• Prioritized testing activities revolving around the web portal after collaborating wif the QA and UAT teams.
• Actively halped the business lead in conducting smooth and successful UAT.

Environment: Agile methodology, Axure, CaliberRM, JIRA, Java, SQL, Quality Center, MS Project and MS Office

Confidential, Plymouth, MN

Sr. Business /System Analyst

Responsibilities:

• Conducted JAD sessions regularly wif various stakeholders at various phases of the project lifecycle to discuss open issues and resolve them.
• Interacted wif the Subject Matter Experts (SME's) and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Created baseline business workflow documents to ensure an accurate understanding of the steps needed to complete data migration for each business area.
• Provided high-level and detailed project definition, as well as acted as the primary liaison between IT and Business Partner(s) on a daily and project basis.
• Conducted several business process re-engineering dialogues (AS-IS/TO-BE) wif business area to in corporate their specific process changes to be documented as reporting requirements in Facets.
• Maintained proper communication wif the developers to make sure they address the revised and modified requirements.
• me was responsible for creating mapping documents to ensure migrated data would accurately capture all existing information from the data warehouse.
• Assisted QA team to perform UAT (User Acceptance Testing) and assess if the system could support day-to-day business based on user scenarios and business usage.

Environment: Agile and RUP methodology, Requite Pro, Clear Quest, MS Suite, SQL Server, DB Visualizer and MS SharePoint.

Confidential, Herndon,VA

Lead Business Analyst

Responsibilities:

• Conducted GAP and impact analysis for the proposed enhancements.
• Closely interacted wif web designers and developers to understand application functionality and navigational flow.
• Developed application mock ups for presentation of product configurations capabilities and enhancements.
• Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs to align them wif the product release roadmap.
• Created Use Case Diagrams, Wireframe Diagrams and Activity Diagrams for interactive web portals to increase turnaround time and streamline processes.
• Worked wif User Interface (UI) team to create web mockups from wireframes to ensure functionalities were captured and presented on the front end.
• Created the Functional Requirement document (FRD) and Use Case Specifications.
• Coordinated wif the PM, web designers, software development team and the testing team to enable seamless working across groups and ensure on time delivery of project objectives.
• Assisted the QA team in developing test plan and test case documents based on business use cases and functional requirements.
• Created and managed project templates and traceability relationships in Requirements Traceability Matrix (RTM).
• Prepared and presented weekly project reports on the project cycle, testing progress, and test resultssummary to senior management.

Environment: Waterfall methodology, MS Office, SharePoint, MS Visio, SharePoint and Quality Center

Confidential, Dulles, VA

Business Analyst

Responsibilities:

• Analyzed and mapped the AS-IS business processes, compare them to the To-be state, thereby defining the Gap.
• Created Process flow diagrams based on GAP analysis to determine pain points and bottleneck.
• Coordinated between teams to clarify GAPs and find resolutions conflicting issues by investigating and highlighting the discrepancies when found.
• Gathered functional requirements based on team meetings and requirement gathering sessions.
• Created and maintained Functional Requirement Document and RTM and RAID log.
• Created User Stories and Use Cases for the development team to define user action and system reaction.
• Prioritized testing activities revolving around the web portal after collaborating wif the QA team.
• Monitored the test results and coordinated wif Development team to fix bugs and wif QA team to perform regression testing.
• Created UAT scenarios and actively assisted the business lead in conducting smooth and successful UAT.

Environment: Agile methodology, MS Office Suite, MS Visio, HPQC, SharePoint, PeopleSoft.

Confidential, Middletown, NY

Business Analyst

Responsibilities:

• Was responsible for interacting wif client for requirements gathering, analyzing requirements and creating detailed specifications.
• Updated requirement documents as per business user feedback and change in functionality of the application.
• Described business rules for increasing access, eliminate illegible handwriting related errors and reduce documentation expense.
• Defined business rules and requirements to generate reports.
• Created process flow and Swim lane diagrams to describe various business processes.
• Assisted QA team in developing Test Cases based on the application requirements using Quality Center.
• Participated in the bug review meetings.

Environment: Waterfall methodology, MS Office, MS Visio, MS Project and HP QC