OBJECTIVE

• To obtain a position where I can leverage my education, training, and professional experience in Project Management, Business, and Operations to dynamically manage projects adding value to my organization.
• Additionally, to influence culture to infuse a more robust project management discipline throughout the organization measurably improving stakeholder satisfaction and increasing operational efficiency.

SUMMARY

• Highly educated Operations & Project Management Professional with automotive and product development experience.
• Graduate studies included but were not limited to project, program, portfolio, risk, supply chain/logistics, new product/innovation, and quality management.
• PMI certified Project Management Professional (PMP). Active member of the PMI Great Lakes Chapter.
• Subject Matter Expert in Project Management methodologies for product development.
• Subject Matter Expert in the latest Project Management Body of Knowledge (5th edition).
• Managed multi - million dollar product development and change management projects to deliver on time, within scope, and within budget.

PROFESSIONAL EXPERIENCE

Confidential, Auburn Hills, MI

Associate Project Manager

Responsibilities:

• Managed multiple automotive new product development programs for major OEM customers.
• Directed cross functional Molex global project teams w/ stakeholders in North America, Southeast Asia, India, and Europe.
• Directed and interfaced with resources across Molex divisions, business units, and plants globally.
• Introduced Molex project teams to Project Management tools and techniques (risk register, lessons learned, change management, SharePoint collaboration, project plans, etc…)
• Responsible for programs from concept to safe launch including design, prototype, DV, PV, APQP, PPAP, and all pre-production internal/external deliverables.
• Created and established a production change management and sustaining process/program to reduce costs and increase efficiency.
• Recipient of the Molex results award for fiscal year 2014 for development of a smart charging module.
• Responsible for all process groups of assigned projects: initiation, planning, executing, monitoring/controlling, and closing.
• Acted as the ‘face’ of each program to stakeholders, visiting and presenting to major OEM customers on a regular basis.

Confidential, Ann Arbor, MI

Project Manager

Responsibilities:

• Managed domestic and international projects to design, develop, manufacture, install, and commission automotive emissions testing solutions.
• Largely Research & Development related projects.
• Managed and delivered projects ranging in dollar value from $20k to $5 million.
• Responsible for costing, estimating, and planning projects.
• Responsible for maintaining and completing Project Key Performance Indicators and tracking activities against the detailed project plans.
• Produced consistent and accurate financial reports while monitoring actual expenditure figures against project budgets.
• Acted as the ‘face’ of the company to stakeholders addressing all customer needs.

Confidential - Troy, MI

Account Representative

Responsibilities:

• Managed the steel product supply chain for fourteen Honda Trading locations throughout the Midwest and Southern United States.
• Managed multiple internal projects in value up to $10 million to achieve strategic business goals.
• Coordinated the manufacturing and delivery of over 100,000 tons of steel resulting in over $80 million in sales annually.
• Responsible for supplying steel to over 350 automotive parts weekly.
• Extensive utilization of an Enterprise Resource Planning system (ERP).
• Active member of the ERP rollout team responsible for building business cases, developing risk analysis, and leading meetings to garner end user feedback pertaining to sales and service functions at multiple phase gates.
• Delivered multiple training lectures on various ERP processes/applications to the entire sales and service force.
• Coordinated the forecasting, production, processing, and delivery of material in a just in time (JIT) system.
• Facilitated the expansion of the customer portfolio through new business acquisition.

Confidential, Detroit, MI

Student Finance Consultant

Responsibilities:

• Achieved the lowest annual bad debt ratio for the campus in 4 years.
• Calculated all student ledger charges and adjustments for the campus.
• Performed daily banking reconciliations.
• Conducted a monthly financial audit of the Business Office.
• Conducted one-on-one financial counseling sessions as well as workshops and classroom presentations to help students understand their financial obligations, their rights, and the help available to them while in school and upon leaving.
• Answered student questions and concerns in a fast paced environment that is customer service oriented and government regulated. Audits and “secret shoppers” assured the highest level of professionalism and accuracy.

Confidential, Southfield, MI

Training Department Quality Coach

Responsibilities:

• Delivered lectures on the computer billing application.
• Wrote Standard Work Instructions (SWI’s) for the customer service training department.
• Supervised the “new hire pod” which is an isolated training environment where 11-30 new Customer Service Representatives get hands-on experience with “live” customers while receiving intensive coaching and mentoring.
• Conducted one-on-one tutoring to new hires prior to the exams on the computer billing application.
• Delivered “stellar” skills training on professionalism and first call resolution.
• Monitored and evaluated the performance of new hires in the Customer Service department to determine when to move them to the production floor or if they were to be held back.
• Received and diffused escalated calls from irate customers 30-60 times a day.
• Solved and corrected complex billing issues for repeat callers.
• Collected hundreds of thousands of dollars in previously uncollected revenue for Confidential .
• Member of an elite customer service team that piloted new procedures and programs through the customer service/billing computer application.
• Received multiple awards for stellar customer care and exceeding key performance indicators including certificates for 0 quality errors in 7 of the 10 months on the escalated call team.
• Worked storm duty which included up to 12 hour shifts for 6 consecutive days to ensure the power restoration and safety of Confidential customers during extreme weather conditions.
• Handled unsolved customer concerns and issues that were transferred from outsourced Confidential customer call centers.
• Developed sophisticated billing correction techniques and extreme attention to detail dealing with accounts totaling upwards of over $100,000.
• Took inbound calls from the millions of Confidential customers throughout Michigan assisting them with everything from payment plans to restoration after disconnect for non- payment.
• Met all quality and performance goals while assisting up to 90 customers on a daily basis.
• Collected thousands of dollars in revenue for Confidential .
• Was recognized with multiple certificates for outstanding customer service.

Confidential, Madison Heights, MI

Supervisor/Quality Inspector

Responsibilities:

• Performed reworking, containment and sorting parts in the Metaldyne plant in New Castle, IN and served as the only Michigan representative in that Metaldyne Plant for several weeks.
• Trained new hires on Quality Inspection procedures.
• Worked directly with Metaldyne's Quality department to develop procedures that would prevent customer spills.