SUMMARY:

• 10+ years of experience as technical program and project manager with Strong client - facing communication kills
• Experienced in managing customer expectations. Award winning customer service
• Proven track record in managing innovative and complex global projects from inception through the entire project life cycle
• Able to manage large global teams and effectively control and project time and budget

CORE COMPETENCIES:

Program and Project Management, Risk Management, Change Management (CAB), Process Improvement, Incident Management and Escalation, Vendor Management, SAAS and Cloud Experience, Networking and Data Canters, Application support

SKILLS:

Project and Program: Agile, MS project, MS office suite, VISIO, MS Excel, PowerPoint, Primavera

Programming Languages: C, Perl, Csh, Bourn and Korn Shells

Platforms: Windows and Windows NT, MAC, Confidential Series, Sun Spark series HPUX, Solaris and Linux

Networking applications and Methodology: IP classless subnetting, L2 AND L3 VLANS, load balancing.

Security: Kerberos, Checkpoint, Netscreen 100, FWTK,.IDS system, Medusa, Crack, Tripwire

Protocols: SSH, SSL, VPN,SMTP, HTTP, TCP/IP, UDP, ARP, LAN, WAN, QOS, Switching.

SYNOPSIS OF EXPERIENCE:

Confidential

Senior Program Manager

Responsibilities:

• Responsible for Service Delivery to multiple customers as well as maintaining the cost/ Revenue Margin as well as responsible for customer satisfaction.
• Managed Transaction and Subscription programs for multiple customers.

Confidential

Project manager

Responsibilities:

• Managed the PCI Compliance Vulnerability Remediation project .
• Created roadmap for compliance and delivered upgrading of over 3000 systems up to the required code, app or OS level in 2 Live Data Centers and one fail over Data Center .
• Planned the updates of various live application pools and the managed the risks for each application pool
• Delivered live wiki updates on the progress of each pool.
• Created the upgrade and end of life process, if needed, for each application by negotiating with various product owners, executives and delivery teams .
• Created daily reports and communicated to stake holders
• Delivered application installs and upgrades in live Data Center

Confidential, Palo Alto, CA

Member of global Infrastructure

Responsibilities:

• Set up the structure for global management of the Infrastructure projects under Automation umbrella to collect requirements for additional modules for Confidential Openview automation for EMEA and APJ theaters.
• Planned and executed the phased approach to management of change in the Confidential SA utilization introduction and increase for Confidential s top 10 customers.
• Planned and managed the structure for governance of the content and creation of Confidential .
• Led the governance meetings.
• Worked with CTO office to plan and execute the survey program for collecting ideas for automation projects.

Confidential, Santa Clara, CA

Professional Services Program Manager

Responsibilities:

• Delivering Infrastructure for customer. On site customer meetings and weekly reports at face to face meeting with Confidential ’s president and other executives.
• Designing and delivering Data Center infrastructure, build outs, upgrades and designs to top 5 customers.
• Delivering Extreme Networks’ solutions toexternal customersand manage deployment both on customer site and HQ.
• Interface with Customers and scope, plan and deliver professional services including Wireless Networks, VOIP and triple play (Networking, Voice and Video)
• Manager project cost to deliver adefined margin of profit per engagement
• Participate in engineering meetings and champion customer requests, prioritize bug severities and champion customer issues.
• Work with internal resources to cope, plan and deliver infrastructure support for clients

Confidential

Program Manager

Responsibilities:

• Responsible for all Customer Advocacy Group’s activities on Voyager and EPI Center product line
• Managing the delivery and quality of training, training tools
• Ensuring the internal support and external facing teams are prepared to deliver services on the new products by delivering training and tests, scoring and reporting results
• Interfacing with customers and delivering customer feedback to support team management
• Team selection, early training and participation in Beta for the new products
• Colleting and delivering beta results to the management team
• Participated in core team meetings and forwarded the customer supportability agenda (customer reported bugs resolutions, new features and supportability functions inclusion into the new product)
• Participation in bug scrubs representing customer support, follow up on bug resolutions and providing input into the bug classifications

Confidential, Milpitas, CA

Project Manager

Responsibilities:

• Set up the reporting WIKI for Go-Live reporting
• Responsible for collecting and presenting the support and health check metrics

Project Manager

Confidential, Redwood City, CA

Responsibilities:

• Marketing project manager for Interoperability of web application Suites of products.
• Involved in developing and promoting interoperability between Open Source based applications such as Jasper, Jabber, Jive, Centric CRM, Open Exchange, Alfresco and OpenBravo
• Application on-boarding, end to end on boarding of best of breed selection of Open Source based applications, from selection to contract, and in corporate them in to the Spike Source suites of applications
• Infrastructure Project manager for move of Confidential Passport web based application from NT to UNIX and into new data centers.
• Interfaced with the software development team to pinpoint and resolve software related problems
• Managed the day to day applications needs for Confidential Passport group and interface with the clients on problem escalation issues

Technical Project Manager

Confidential, Sunny Vale, CA

Responsibilities:

• Managed the initiative to provide uniform licensing for entire product family developed by Network Tools division.
• Negotiated with Marketing, Engineering and Sales group to produce MRI for the products.
• Actively participated in project inception, Business case development, ROI calculation, Risk Analysis and negotiations with upper management

Technical Project Manager

Confidential, South San Francisco, CA

Responsibilities:

• Managed the project to implement Met Info software DHCP and Dynamic DNS for South San Francisco, Vacaville and Spain divisions.
• Managed teams in US and Spain.
• Negotiated project deployment with partners such as Roche and Amgen on behalf of Confidential to create a secure path for proprietary information exchange between Confidential and external business partners

Technical Project Manager

Confidential, Palo Alto, CA

Responsibilities:

• Managed the project to consolidate the acquisitions of web based application companies and incorporating their infrastructure and applications into Confidential infrastructure
• Implemented project to bring layered security and firewall for Confidential 's production network using Check Point on NOKIA and SUN and Netscreen
• Led the project to bring five nines up time to all of 24x7 production data center

Lab Manager/ Project Manager

Confidential, Menlo Park, CA

Responsibilities:

• Implemented Disaster recovery plan forStorage Division including Network Redundancy, local Back up of applications and documenting the project works in preparation for Business Continuity site set up.
• Managed the build Business Continuity Plan for Storage Division and build out of the Sister site in Broomfield, Colorado.
• Managed the building and upgrade of infrastructure and systems for six labs in Bay Area and two labs in Broomfield, Colorado.
• Selected and negotiated contracts with third party vendors and contractors. Managed team of engineers and 3 teams of outside subcontractors.

Senior IT support Engineer

Confidential, Palo Alto, CA

Responsibilities:

• Responsible for the project to set up Monitoring and daily operations of production Data Centers in Palo Alto and Sister site in Colorado.
• Acted as technical liaison with pharmaceuticals such as Merck and Squib as part of FDA required audits.
• This position required extensive research in FDA requirements.
• Managed the security upgrade project in advance of internal security audit.
• Updated and expanded the Confidential site security manual.
• Wrote and implemented the Disaster Recovery plan using products.