TECHNICAL SKILLS

MS Excel Score: Advanced 97%

MS Word Score: Advanced 95%

Installation: Scheduling and Coordination

Contract Management/: nvoicing/Billing/Sales Force

Microsoft Office: Project, Word, Excel, Power Point, Kanban, Smart Sheet

Project Management: Technical Coordination

OMS: Order Management Systems, Provisioning, and Quality Assurance

CRM tools: Customer Relationship Management

Software integration knowledge: Credit Transactions/ACH - EFT Batch Files

PROFESSIONAL EXPERIENCE

Confidential, VA

Order Management / Technical Coordinator

Responsibilities:

• Manage and support large to medium commercial projects and maintain project plan.
• Project support to government, enterprise, and public sectors.
• Perform OMS, ICOMS data base clean-up/task completion (resolve discrepancies) during the proposal development.
• Quality check of sales orders, including contract requirements, and service coding and characteristics.
• Manage construction and design phases of pre-construction projects.
• Approve engineer build orders, and allocate tap build/cut tasks.
• Create/develop work orders and modify based on service request.
• Resource loading and job/task scheduling.
• Integration of canceled account equipment and decommissioning of the equipment.
• Ensure alignment of project tasks and completion of entire installation.

Confidential

Mortgage Closing / Loan Processor

Responsibilities:

• Review mortgage closing documents / Process loan change request forms.
• Review and document requested change requirements.
• Indexing of loan supporting documents.
• Data entry information/closing documents into database.
• Coordinated large/complex client orders and tracking of shipments.
• Process escalated client order discrepancies.
• Provide status reports of escalated accounts and resolution to at risk accounts.
• Confirm, rescheduled, and cancelled scheduled deliveries and returns.
• Placed outbound calls to agent terminals and investigated tracking/order discrepancies.
• Submit POD, DR, or BOL for carrier and/or terminal dock sweep.
• Managed last mile agent workflow allocation.
• Tracking of customers’ orders, shipments, and product parts.
• Contacted national logistics coordinator for place of purchase carrier discrepancies.
• Notated job query notes, and provide detail explanation of order scenario.

Confidential

Lab Coordinator/Student

Responsibilities:

• Work Study Program (WSP), under direct supervision of Director of Biology.
• Compiled weekly study material for different Professors
• Researched lab requirements and procedures.
• Created 100 plus Power Point slides for weekly lecture and lab sessions.
• Process premium/membership billing invoices, current, and in collections
• Updated member profiles and remittance information.
• Triage member illness and provided applicable prognosis steps to treatment.
• Filed documentation in the medical records.
• Assisted members with selecting a personal provider and enrollment.
• Coordinated new and existing members to designated medical facilities.
• Scheduled video conferencing meetings for members with Telemedicine appointments.

Confidential

ACH/EFT Senior Payment Research Analyst

Responsibilities:

• Researched and resolved complex high dollar payment discrepancies.
• Analysis of EFT/ACH batch files and data scrub.
• EFT remittance change requests.
• Explained billing issues to financial institution officials.
• Communicated daily with customers and merchants through conference calls and written correspondence, through mailing of vouchers and statements.
• Reconciled customer account inquires with merchants.
• Assisted new hires and team members with issues on complex payment inquires.
• Created and maintained a spreadsheet of Merchant Global Issues and provided resolutions to management.
• Maintained control over cash drawer.
• Accurately and timely processed large volume cash transactions.
• Processed payments on mortgage, auto, home equity loan, and credit card accounts.
• Collected funds and balanced drawers over 10,000 U.S. dollars.
• Reconciled customer checking accounts when problems arise.
• Controlled security cameras and video surveillance features.
• Logged theft and reported to management.
• Performed security walks around building to ensure safety of employees and merchandise.
• Planned and implemented theft policy and employee theft awareness in team meetings.
• Employee scheduling and shift maintenance.
• Coordinate with law enforcement during theft investigations.

Confidential

Home Theater Technician

Responsibilities:

• Staged and prepared customer deliveries.
• Walk through with customer and preparation of the install.
• Audio and Video products/installs. Projection Systems/Multi-room Revivers/Surround Sound
• Sheetrock finishing/Wall fishing/Wall plate + Gang box installation/TV wall mounts
• System integration and configuration
• Customer tutorials of merchandise and system diagnostics.
• Summer internships with ITAR (International Traffic and Arms Regulations)- classified government telecommunications regulations.
• Complied with government guidelines and performed active duties assigned.
• Assisted in maintaining classified manual scripts and security intel.
• Tracking of satellite/telecommunication parts and inventory.
• Integration of returned equipment and material to logistics center.
• Filing and case status reporting of product repair
• Summer internships with ITAR (International Traffic and Arms Regulations)- classified government telecommunications regulations.
• Complied with government guidelines and performed active duties assigned.
• Assisted in maintaining classified manual scripts and security intel.
• Tracking of satellite/telecommunication parts and inventory.