SUMMARY

• Experienced Technical Project Manager with 15 years of IT experience including 10 years of healthcare IT.
• Skilled in streamlining the process and maintaining schedules to ensure maximum customer satisfaction and business revenue.
• Expertise in managing application development and infrastructure projects with established skills in coordinating cross - organizational projects.

TECHNICAL SKILLS

• MS Project
• Visio
• Test Director
• Plan View
• Oracle Developer
• XML
• Java Scripts
• CSS Style sheets
• ER diagrams
• HTML
• Oracle Work Flow
• Oracle Accounts Payable
• Oracle Discoverer
• TIBCO BW and BPM
• Oracle BPM
• TOAD
• Smart Advisor
• JAVA
• SQL
• PL/SQL
• MS share point
• Healthcare informatics

PROFESSIONAL EXPERIENCE

Confidential, PLEASANTON, CA

Senior Technical Project/Program Manager

Responsibilities:

• Current project include managing programs for Datastage upgrade (application and infrastructure) and Automate Confidential Pharmacy and Retail Labs (4 tracks). Also help the team to identify, analyze, and recommends improvements and enhancements to operational processes and system automation and assists with implementation;
• Successful VOIP phone conversion of 8 Distribution centers, 16 plants, 12 district offices, 6 corporate offices within budget and schedule. dis include conversion of pharmacy IVR phone system to Cisco VOIP.
• Led a cross-functional team of engineers, QAs to integrate EPS application to RISE infrastructure.
• Led Albertson retail merger project.
• Integrated Catalina Coupon and GM Box Loyalty to the Confidential J4U application. dis, in turn, generated around 2Million profit to Confidential loyalty application. Part of dis project managed different vendors and Communicates with vendors regarding technical issues.
• Manage Registration Services project for Confidential J4U program. Registration services include several components include IDM (Identity Management), LDAP and Open SSO. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Also helped on troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner;
• Led Loyalty Stability project. The goal of the project is to prepare of the national roll out of J4U and stabilize the environment. Successfully achieved the goal and received a cash award from the VP.
• Drive and lead the performance testing team on developing Key Performance Indicators (KPI) within the determined service level agreement for performance.
• Monitors system performance and troubleshoots application issues and system errors .Led performance team to come up with performance test scripts and reports.
• Created Loyalty Release management with the monthly release strategies and plans. Participates in the evaluation of new module releases;
• Duties also include personnel management and supervision, budget estimation and preparation, selection, development and evaluation of employees' assignment and review work, recommending or approving promotions and awards, initiating or determining disciplinary action for a medium to the large diverse workforce which includes subordinate managers. Provides status reports and updates project trackers on fixes to non issues and planned upgrades and changes. Coordinates changes between the support and the implementation teams.
• Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
• Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales, and resources used to achieve the project goal. Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes. Developed slideshows and other forms of media to present project progress to the executive team.
• Identified product problems and strengths and collected data on the customer experience.
• Hired and trained new software developers.

Confidential, PLEASANTON, CA

IT Project Lead/ Senior Systems Analyst

Responsibilities:

• Manage software system development and integration projects in claims and healthcare through all phases of project lifecycle - analysis, design, development, testing, implementation, and post-production support. Experienced in the use of SDLC and Agile approaches Test-Driven Development and Scrum. Also helped in implementation of the medical claims and medical billing.
• Created and executed SQL statements in both SQL production and development environments.
• Diverse technology base experience which helped guide multiple products from POC through production implementation successfully on time and within budget.
• Analyze and map data for several EDI interfaces. Worked with CMS in extracting and sending Medicare Quarterly Reports. Generate reports in BI platform Oracle discoverer. Analyze reports in Excel.
• Support Claims systems and Oracle Payment systems and resolve support issues and perform root cause analysis in case needed.
• Coordinate Change requests, code promotion, and approval process following ITIL guidelines.
• Performed in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Electronic Health Records or claims data.
• Support of ITIL standard best practices and contribute to continuous improvement for the benefit of the organization.
• Work with compliance team to evaluate and document claims systems and processes to comply with the Model Audit Rule and other security compliance. Process Risk Assessment forms in case security issues.
• Successful implementation of Mitchell Smart advisor (Workers compensation bill review system) interfaces in accordance with HIPPA rules, ICD 9 and other health regulations.
• Support internal IT audit work. Work with the Enterprise security team on security guidelines and implement projects/corrections according to the guidelines. Successfully implemented password compliance project.
• Collaborated with report writers to ensure that the application has the necessary reports.
• Managed change control processes for the project.
• Interacted collaboratively with multidisciplinary teams and process stakeholders.

Confidential

IT-Software Developer

Responsibilities:

• Performed impact analysis and worked with a team to validate the design. Followed SDLC life cycle throughout the process.
• Created reports in Oracle Discoverer (Business intelligence tool).
• Developed workflow process using SQL, PL/SQL and Oracle WF Builder.
• Worked as secondary support to Electronic Claim File Helpdesk to analyze issues and developed code to fix issues in PL/SQL.
• Made programming changes directly into letter generation systems thru XML, HTML Java Scripts, SQL, and PL/SQL programming using Oracle-J-developer.

Confidential

Business Systems Analyst

Responsibilities:

• Collected and analyzed requirements for Electronic Claim File Letter generation project and Utilization Review System. Served as secondary support for CR Helpdesk.
• Utilized Quality Center for directing, tracking and outlining needs and defects during a project.
• Wrote test plans and test cases of business procedure/application.
• Created procedural documents such as user guides, job aids and process flow diagrams.

Confidential, SAN JOSE, CA

Test Engineer/Lead

Responsibilities:

• Designed test plans, analyzed and evaluated test data’s, wrote test cases, ran tests and wrote reports on tests performed in compliance with the ISO standards. Assisted the manager in interviews.
• Originated concepts and wrote software programs (PL/SQL, SQL, C, UNIX Shell scripts and minimal database administration) to automate test tools.
• Evaluated test tools, made cost analysis and reports. Kept track of customer issues.