Professional Summary

Project Manager / Business Analyst versed in software development lifecycle phases such as requirements gathering, analysis, design, testing processes, project delivery, user training, documentation, project hand-off process with operations for software and infrastructure projects. Quick learner, flexible when priorities changes, self-starter and extremely motivated. Strong organizational abilities and creative problem-solver. Highly effective in a fast paced environment and manage multiple tasks simultaneously.

Areas of expertise

• Expertise in requirements gathering, analysis, design, data modeling, business process modeling, implementation and deployment .
• Proven experience in various stages of SDLC and Six-sigma that includes analysis, design, research, testing and implementation of software applications. Also awareness of projects working on offshore-delivery model execution and Agile Software methodologies.
• Project Management Methodologies: PMI Project Management Body of Knowledge PMBOK , Agile Scrum and Waterfall
• Participate in JAD sessions for project definition, requirements analysis, etc.
• Adhere to documentation processes for Business process documentation, business process modeling and High/Low Level Design.
• Develop use case diagrams, sequence diagrams, state diagrams and activity diagrams.
• Experience in business process definition, risk analysis, GAP analysis, use case analysis, process flow diagrams and Requirements Traceability Matrix.
• Testing: Knowledge in Test plans, Test cases and test scripts from the Requirements Document.
• Process improvement models: CMM, CMMI, ISO 9001, TQM, Six Sigma, ITIL
• Excellent collaboration and coordination skills with global teams both application and infrastructure for successful project delivery
• Experience in conducting SWOT Analysis, Cost Benefit and ROI Analysis.
• Worked with insurance, banking, manufacturing and retail industry customers.
• Efficient in managing multiple projects simultaneously.
• Exceptional problem solving and sound decision making capabilities.
• Experience in writing queries/scripts for data analysis ad QA report testing.
• Knowledge of ISO, Six Sigma and CMM standards.

Technical Skills:

• Business Applications SAP ECC 4.6, 6.0 , SAP BI, Siebel and Salesforce
• Databases SQL Server, Oracle, MySQL and MS Access
• Operating Systems Windows Server 2008/2003/7/Vista/XP/2000/NT/98/95/NT, UNIX and Linux
• Languages Visual Basic 6 PL/SQL SQL Transact-SQL Active Server Pages ASP JavaScript VBScript HTML DHTML JQuery XML Cobol.
• Tools Informatica, HP Quality Center, Service Manager, HP OVSD, Remedy
• Other OLTP OLAP ODBC, Kimball Forecasting Trend Analysis Full Life-Cycle Development SharePoint, TOAD, Project, Visio, Excel, PowerPoint

Confidential

Project Manager / Business Analyst

• Working with the Solution Architects and functional/technical SMEs for solution proposal sign off with project stakeholders
• Preparation of project plan, resource management and tracking, project coordination with the project teams and third party vendor, testing processes, Go-Live and Support In-take process.
• Working with internal business teams and technology solution providers to bridge the needs of the business with the use of IT.
• Facilitate the business process requirements workshops with business process owners and technical SMEs both application infrastructure teams
• Review Business Requirement Document BRD to develop application functionalities for Maximo Asset Management
• Monitoring the progress of test execution and analyze test results during integration and end-to-end testing and provide various reports to project management team
• Interface with multiple technical teams for system integration with Cognos reporting tools and SAP.
• Monitoring the progress of test execution and analyze test results during integration and end-to-end testing and provide various reports to PMO
• Defect Management - Tracking, analyzing, reporting the defects in the daily defect meeting
• Coordinate with the technical teams for Incident / Problem management process for technical issue resolution
• Engage the Product Vendor IBM, Oracle, VM Ware, etc. for technical recommendations and issue resolution
• Responsible for project deliverables from Change Management, Communication, Quality Assurance, Training and Implementation

Confidential

Project Manager / Business Analyst - SAP Integration

• Liaison between the customer and technical teams until the project delivery
• Project development defect tracking to closure in Defect Tracking Tool Quality Manager
• Adhered to project management lifecycle for project execution.
• Engaging third party vendors for resolving technical issues during project phases
• Coordinate with infrastructure technical teams like Oracle, UNIX, Network, Storage, Wintel, Batch Management, etc. during project delivery phases
• Work with the Business Process Owners, SAP Functional and Technical SMEs for requirements gathering, testing and go-live activities
• SmartOps helps to maintain safety stock levels for materials and is integrated with SAP MM module
• PSS Atlas Legal Hold tools is used by Legal and IT for the automated creation and tracking of legal holds to meet company's litigation preservation obligations. This was integrated with SAP HR module
• Vertex is used to compute for sales tax on domestic sales within United States and is integrated with SAP FICO module
• Successfully delivered multiple technical upgrade projects that are tightly integrated with SAP modules:
• Ensured the project deliverables are transitioned into support

Confidential

Project Lead / Business Analyst

• Incorporated Agile methodology and SCRUM techniques to manage requirements and enhance the evolving RPM Ratings Process Manager application.
• Facilitate Scrum planning meetings to coordinate between Clients, Product Owner, project teams and QA teams.
• Involved in project planning / effort estimation for user requirements.
• Guide the development team during design and development phase.
• Lead cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes
• Review business requirements and detailed specs to develop test scripts and testing plans with schedule
• Vendor engagement for issue resolution and technical support during project phases.
• Manage the assignment of user stories to relevant BAs based on the feature and process expertise.
• Captured user story points, categorized into respective epics and maintained the requirement matrix.
• Directly interacted with clients to elicit the requirements and translate them into terms that development team can comprehend.
• Conduct impact analysis on CRM interfaces with Informatica, Oracle and MySQL databases.
• Hands on experience in writing SQL queries and stored procedures to validate the business test cases and data loads.
• Build functionalities and customization documents for the technical team based on various interactions with the business users.
• Good Knowledge of CRM business processes, customer case and service management
• Experience in analyzing complex business processes and mapping the same to SFDC platform by building a scalable Data Model/Schema
• Familiar with Siebel to SFDC Migration tools

Confidential

Business Analyst - Data Center Migration

• Work with the project manager, functional/technical teams to prepare the project plan, resource plan, risk management plan, test cases, go-live tasks all applications SAP, Siebel, Informatica, EDW, Oracle Fusion, EDI, Microsoft applications, Hyperion, Mainframe, etc.
• Ensure that the reported defects are tracked and updated in HP Quality Center
• Work with multiple business and infrastructure technical teams like Oracle, UNIX, Network, Storage, Wintel, Batch Management, etc. during project pre-cutover and post-cutover phases
• Perform data modeling, periodic report validation and data analysis by writing SQL queries using TOAD
• Provide timely and accurate work and progress status via the quality system, status reports, and weekly meetings.
• Validate the system connectivity with downstream systems and data flow is working as expected

Confidential

Business Analyst -

• Support the Project Manager to develop the project plan, resourcing, risk management plan, go-live tasks for SAP and non-SAP applications integrated systems like Siebel CRM, SAP BW HR, Hyperion, Informatica, Mainframe, EDW, Oracle Fusion, EDI and Microsoft applications
• Usage of RUP to create use cases, activity, class diagrams and workflow process diagrams.
• Ensure the data migration between integrated systems with SAP occurred as planned and validated.
• Assist the teams to develop end-to-end test cases based on test strategies.
• Ensure that the reported defects are tracked and updated in HP Quality Center
• Work with multiple business and infrastructure technical teams like Oracle, UNIX, Network, Storage, Wintel, Batch Management, etc. during project pre-cutover and post-cutover phases
• Provide timely and accurate work and progress status via the quality system, status reports, and weekly meetings.

Confidential

Business Analyst - Web portal functionality and data migration

• Facilitate client interviews and workshops to gather, understand, and set client's project goals, objectives, complex business needs and potential opportunities.

• Perform GAP analysis of the existing functionality of Client Profitability module. Pointed out 65 functional discrepancies and relevant solutions were suggested and implemented.
• Create requirement docs for the existing functionality by performing a code walkthrough of Ab-initio graphs and reconfirm the same with demanding business users.
• Timely delivery of the Scope doc, functional requirement spec, Process workflows, Use cases, and Defect trackers.
• Prepare test cases and test scripts to facilitate the UAT and manual testing.
• Developed mock-up screens for the client to visualize the end product and suggest required enhancements.
• Worked extensively on SQL queries for client warehouse analysis, ad-hoc requests. And also used Business Objects BO for reporting purposes.

Confidential

Business Analyst - Microsoft Application integration and migration

• Lead and conduct analysis, requirements gathering and documentation, logical design and user training support or coordination on new development projects or changes to existing systems.
• Facilitate the workshop for business requirement gathering with Business Process Owners and application infrastructure teams
• Responsible for reviews inspections of documents like BRD, RFCs / CR documents, Global Detailed Impact analysis documents, Functional Interface Detail Design.
• Lead the development of test scripts and testing phases Regression, Integration and UAT as documentation of application development. Perform functional testing on developed or packaged software to ensure it meets design specifications prior to end user testing
• Work with QA teams to create test cases and Defect tracking in Quality Center until resolution
• Conduct analysis of business workflows and business models, enforces traceability and makes recommendations for greater efficiency, as appropriate.
• Liaise between business teams and IT by working with various IT groups including production support, database admin, configuration management and SAP Expert Services to drive results
• Conduct impact analysis on Microsoft application interfaces with SAP landscape
• Support and report on post-production implementations and monitors performance of new systems and documents findings and recommendations for improvement as needed.
• Manage relationships with cross functional teams, business units and liaise between business and IT to drive business results
• Effective Customer and vendor management for successful project delivery
• Enforce and adhere to organization processes and standards such as ITIL and SDLC

Confidential

Business Analyst

• Customer survey analysis and provide technical feasibility report in the business meetings.
• Participate in the meeting with Business process owners and SME subject matter experts for Requirements gathering in Definition Stage.
• Facilitated the Customer in defining the high-level Functional Requirements and needs.
• Involved in the Data Movement between Systems and validated the Business Requirements.
• Develop test cases based on test strategies.
• Involved in Functionality testing during the various phases of the development
• Verified the correlation between the UML diagrams and developed detailed diagrams
• Validated the system End-to-End Testing to meet the Approved Functional Requirements.
• Blueprinted technical and operational training manuals and led PowerPoint/Visio presentations for the development of financial and technical applications for the departmental user base and for audit purpose.
• Responsible for providing fiscal and economic solutions through financial modeling and cost basis analysis
• Lead the QA team with 5 QA testers to monitor their activities through daily and weekly status reports.
• Hands-on QA Analyst, responsible for coordinating and performing functional testing.
• Conducted the Final Customer Acceptance Testing UAT .
• Develop, support and maintain administration documentation and procedures as needed, provide training to other IT staff and user clients as appropriate.
• Adhere to the ITIL Incident, Problem, Change and Release management processes
• Increased process efficiencies and reduced development cycle time across department by spearheading the implementation of the full lifecycle software development methodology.
• Participated in weekly meeting and discussed modification request with management team.
• Interacted with the developers to report and track bugs using Rational Clear Quest.

Confidential

Software Developer / System Administrator

• Design, installation and configuration of network infrastructure
• Created complex SQL queries and used JDBC connectivity to access the database.
• Team lead for numerous modules utilizing J2EE technology to create fully integrated client management systems. .
• Installation and configuration of Windows 2000/NT MS Exchange 2000 Servers Clients
• Implementation of Trend Micro Interscan antivirus software across all Windows 2000 Servers and clients
• Responsible for data backup on Domain Servers, File Server, SQL, Oracle and MS Exchange Server using Legato
• Developing system disaster recovery planning and backups restores strategies.