SUMMARY:

• Eight years of extensive experience in Project Management and Business Analysis with proven ability to articulate business values and facilitate creation of technical solutions.
• Strong experience in Financial Services industry.
• Experienced in Agile, Scrum, RUP, Waterfall, SDLC and PMLC methodology.
• Expertise in Lean and ITIL Frameworks.
• Proficient in User Interface Design and Development, Business User acceptance Testing.
• Extensive Experience using MS Project, MS Visio, Excel macros, vlookup, pivot tables and MS Access.
• Experience inProject Portfolio Management using Primavera, Clarity PPM, HP PPM.
• Solid blend of experience across App Dev and Infrastructure Services.
• Strong project management skills including Planning, Scheduling, Monitoring and Budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Excellent Training skills, Facilitation, Presentation, maintaining Performance Metrics, devising training documentation communicating to users.
• Demonstrated highest zeal to learn new technologies rapidly with no formal training.
• Expert in Risk Assessment, Preparing Project Schedules and Project Plans.
• Expert in Change Management, Incident Management, Release Management, Stakeholder management and reporting.
• Managed Project Budgets worth 15 MM.
• Strong verbal and written communication skills.

PROFESSIONAL EXPERIENCE:

Confidential

PROGRAM/ PROJECT MANAGER

Responsibilities:

• Defined Schedule plans for Migration Pilots for users and Pilot Phase closure.
• Planning to facilitate large scale user migration by location with respect to user availability, resource availability, issues management and system infrastructure to support planning.
• Scheduling users appropriately considering technical difficulties should they be applicable.
• Maintaining a Risk and defects log with respect to User Account Migration.
• Maintaining an issues vs resolution log for pattern analysis and improvisation.
• Maintained Application testing log and requested users for migration pilots based on the log for each segment.
• Liaise between Business and IT to correlate Project Scope and Corporate Strategy.
• Responsible for maintaining constant communication flow between identified single points of contact for business, adhering to any location /segment specific risks / requirements.
• Notifying users very regarding their upcoming migration schedules on T-5, T-3 and T-0 days.
• Resource Allocation for various activities that gets associated with Migration on a daily basis.
• Maintaining communication flow with users requesting to reschedule.
• Coordinating Region wise Training sessions with Helpdesk staff inline Migration pipeline.
• Maintaining documentation on Training, Known Issues Log and Resolution, Technical Process involved Scope and project reports.

Other Highlights

• Weekly status reporting to Director of PMO for 7 different projects.
• Bi-Weekly Status calls to various other project Stake Holders.
• Budget Analysis and Bi Weekly status reporting using PPM.
• Documented Reporting Standards and Audit / Compliance Gaps within GTS - a technical entity.
• Release Management, Incident Management for projects from time to time.
• Worked in a Managed Services environment with technical teams across different time zones.
• Reporting to Director of Project Management, other notable projects managed involve XLWorld Portal, Datacentre Network Refresh / Switch Upgrade and Service Now Implementation.
• Total Budget that was directly managed was 15 MM.

ENVIRONMENT: Windows 7, HP Project and Portfolio Management Center PPM , Microsoft Project 2010, Microsoft Visio 2010, Microsoft Office tools, Microsoft Active Directory, Windows Servers, VMWARE, Virtual Desktop Interface VDI , Microsoft Exchange, SharePoint 2013, Service Now, Configuration Management Database CMDB , Forefront Identity Manager, PeopleSoft HR, UNIX, LYNC, Cisco WebEx, Cisco AnyConnect VPN, Citrix VDI / VM environment, Managed Services, Waterfall and Agile HYBRID .

Confidential

PROJECT MANAGER

RESPONSIBILITIES:

• Managed the entire SDLC from kick off, scope lock, requirements, design, development, QA, Performance testing, Penetration Testing, UAT, deploy and closure.
• Managed SOX IT control compliance project to ensure Technology Platform conforms with the SOX standards with regards to access administration, privileged access, change management, vendor management, security configuration, production monitoring, data confidentiality etc.
• Facilitated daily Scrums, Sprint reviews, and Sprint planning and managed issues backlog and product backlog.
• Managed change requests and related support tasks according to established service level agreements SLA and developed ITSMs for changes in servers, application code, database etc.
• Managed scope, budget, capacity, cross functional liaisons, approvals, escalations etc. for my projects and generated daily, weekly, monthly progress reports for various stakeholders.
• Identify stakeholders and SMEs across multiple locations and maintain communication with all parties as needed.
• Create status reports for global and domestic stakeholders to meet their requirements.
• Maintain program RICD log to track and report on all Risks, Issues, Changes and Defects as well as an Action Items Log.
• Ensure project team adherence to US Federal and Corporate Regulations for client/data privacy and reporting.
• Lead functional, integration and user acceptance testing with IT and business users. Adept at working with leaders across various business units to ensure technology is in alignment with business goals.
• Ability to adjust priorities as required by business.
• Liaise between business units, IT staff and external vendor resources based globally.
• Manage training requirements for business teams in North America as well as support analysts in India.
• Monitor program budget for invoicing and billing with internal finance group and external contractors and suppliers.
• Work with vendors and various third party subcontractors to ensure contractual compliance.
• Ability to work with minimal or no supervision both on site and at remote business locations.
• Strong background in many areas of Legal Compliance Technology which include Anti-Money Laundering AML , Sarbanes-Oxley SoX , Know Your Customer KYC and Suspicious Activity Reporting requirements.

ENVIRONMENT: Windows 7, MS Project, MS Visio, Clarity PPM, Java, J2EE, JDBC, SOAP WEBSERVICES, ASP.Net, Silverlight, SharePoint 2013, Oracle, VMWARE, Virtual Desktop Interface VDI , Toad, Quality Center, SCCM, Configuration Management Database CMDB , LYNC, Powershell Scripting, Cisco VPN, Citrix VDI / VM, Managed Services, GoldSim Monte Carlo Analysis, Operational Modelling, Agile Scrum, Waterfall, HYBRID.

Confidential

IT PROJECT MANAGER

RESPONSIBILITIES:

• Manage and track delivery during various phases of project via MS Project using detailed project plans.
• Work in conjunction with 2 Banks involved in the project to devise Project implementation plan.
• Primary Communications Manager for the program by developing and publishing monthly newsletter to all application teams participating in the Project.
• Anticipate potential risks and issues associated with projects and develop mitigation approaches.
• Manage financial aspects of projects such as billability for resources, forecast for projects and timesheets for resources.
• Provided bi-weekly project updates to the stakeholders.
• Monitor and forecast Technology Infrastructure cost at regular intervals.
• Identified new initiatives and growth areas.
• Monitored and reported project fund burn rates using Clarity tool during entire lifecycle of project.

ENVIRONMENT: MS Project, Clarity PPM, JAVA, SharePoint 2007, SQL Server 2005, Web services, IBM WEBSPHERE, GIFT, MS Office, Microsoft Exchange, Quality Center, Waterfall Agile Scrum.

Confidential

IT PROJECT MANAGER

RESPONSIBILITIES:

• Central contact for clients, consultants, project leads, and cross-functional team members facilitated communication with client partners, project sponsors, vendors, IT architects and engineers.
• Worked with Chief of Operations to manage cross-functional teams to successful project completion within proposed budgets and deadlines.
• Identified and ensured timely status reporting to key stake holders.
• Managed stakeholder expectations regarding project budget, scope, and timelines.
• Develop, maintain, and manage project documents, including: work breakdown structures issue management logs risk mitigation matrices change control documentation status reports meeting minutes budgets resource plans and completion reports.
• Track and manage projects from initiation to successful completion.
• Manage and coordinate the activities of internal and external technical staff.
• Consult and advise project leads on project initiation, planning, execution, control, and closeout activities.
• Experience leading teams both onshore and offshore.
• Analyze complex business needs and facilitate concurrence among project stakeholders. When appropriate, represent the IT function at client meetings.
• Communicate formal presentations and regular status to management and business partners.
• Develop, promote, and enforce project management and methodology standards as well as best practices for teams, along with the implementation of all project processes including workflow, project management, tracking and reporting.

ENVIRONMENT: Windows XP, Primavera, MS Project, Java, J2EE, JSP, Servlets, MVC, WebLogic 8.1, WebServices, JavaScript, PL/SQL,CVS, Oracle 10gi, MS Office, Microsoft Exchange, Toad, JIRA, Agile Scrum.

Confidential

SR BUSINESS ANALYST / JUNIOR PROJECT MANAGER

RESPONSIBILITIES:

• Legal Export Compliance SharePoint development/ Junior Project Manager.
• Assist in the creation and execution of project work plans and revisions as appropriate to meet changing needs and requirements.
• Enterprise System Development, assist with managing developing, Configure Administrate SharePoint 2007.
• Creating Feasibility Studies, Creating reports in Excel with some familiarity with Access, assist in monitoring and maintaining all standards of operation for new projects as well as creating and maintaining new standard work .
• Tracking and updating deliverables, Act as Scribe for meetings keeping meeting minutes, as well as scheduling and coordinating meetings.
• Assist in the management of day-to-day operational aspects of projects and assist in minimizing risk exposure on projects.
• Experience with the SDLC Water Fall and Agile models providing support for each stage in the cycle Planning Deployment .
• Communicate relevant project information to management, stakeholders, and customers as directed by the Senior Project Manager.

Confidential

BUSINESS ANALYST

RESPONSIBILITIES:

• Working as Business Analyst in the complaints cluster for Rainbow project across all platforms including DMO, payments, Fraud, International banking for both Retail and Corporate Bank.
• Responsible for BRD drafting the requirements for the implementation of a new complaints system Aptean Respon.
• Worked on process mapping and Road map for segregation and Separation of Rainbow from RBS within complaints cluster.
• Draft Cost models and FTE requirements for Rainbow complaints.
• Work closely with the Testing team drafting and reviewing the Test Scenarios.
• Conduct workshops and Work group meeting with Stakeholders including C level Business Leaders.
• Took initiative and started discussions on the Quote to Bill QTB Project . This initiative was taken when business team decided to integrate the entire network connection lifecycle in WebALC.
• Full-cycle Project Leadership to support the design changes for the QTB Project.
• Performed risk assessment and managed risks in the entire release.
• Conducted and facilitated workshops with business owners, sponsors, fellow team members and Managers of other CRM applications.
• Worked with the Product owner to list concise and effective user stories and work with the team in prioritizing the stories to plan for Sprints.