SUMMARY

• Built an enterprise - level instructional design program for greater comprehension of revenue management strategies
• Designed and facilitated the building and maintenance training program for inhabiting one of Houston’ Confidential first LEED buildings on-time and within budget according to a detail-oriented project plan
• Managed all functional, QA/UAT software testing efforts for each release, including facilitation of resources, enablement of development staff to design/implement and completion of regression test cases

• Project/Product Management
• Deadline/Milestone Completion
• Scrum Master/Agile Process
• SOX/SCORM/AICC Compliancy
• L&D Solution Implementation
• Enterprise Training Leadership
• Problem Solving Skills
• UI Design and Usability
• Learning Management (LMS)

TECHNICAL SKILLS

Advanced: MS Word, MS PowerPoint, MS Project, TFS / Test Center, CHART, HEAT Cloud, HTML, Captivate, RoboHelp, PhotoShop, RoboDemo, QuarkXpress, PageMaker, Toolbook, Agile Tracking Approaches, Outlook, Visio

Intermediate: MS Excel, SQL, Flash, Vignette Content Management System (CMS), FrameMaker, Corel Draw, Illustrator

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

PROJECT MANAGER

Responsibilities:

• Promoted from independent, Lead Instructional Designer within one year.
• Took part in and facilitated all aspects of UI/UX research and design to provide expertise and guidance to internal death care locations. Results: Delivered a best-in-class user experience to business partners for web and mobile devices.
• Participated in interface design sessions and made new suggestions for iterative design to address customer feedback.
• Created wireframes and system mockups to illustrate business rules to be included in a section or grouping of reports.
• Applied research to interactive design, consulted on understanding of user-centric interfaces and multi-media design.
• Scheduled, managed and estimated resources (testers/trainers) regarding completion and testing of 500 regression test scripts and new test scenarios for each release cycle and phase according based on a shared project charter complete with objectives and milestones. Commenced personal testing and authored 400 CRM issues per year. Results: Delivered cleaner product to 2000 locations with enhanced usability, including seamless data mapping.
• Validated data from support calls, recent acquisitions and divestitures by writing simple SQL statements and comparing information to the User View. Results: Decreased support calls to the help desk due to advanced insights.
• Initiated and collaborated with the training team to ensure 200 publications were current and loaded to the intranet. Results: Field and market personnel have the latest changes for market share advantage over competitors.
• Conducted usability research online and at the field locations, returned to provide recommended improvements.

Confidential, Houston, TX

TRAINING MANAGER

Responsibilities:

• Scheduled and supervised all contracted trainers and set up meetings with SME and touring aspects of the new LEED facility. Results: Training became complete with the most state-of-the-art changes and information available due to a high volume of meetings with architects, construction management, sales representatives and field experts.
• Communicated with team to ensure collaboration in the creation of a full-color reference updated by the entire team.

Confidential, Houston, TX

lead instructional designer/Scrum Advocate

Responsibilities:

• Scrum team member; Attended sprint planning, daily scrums, sprint reviews and retrospective meetings.
• Started a new instructional design program with the eight existing team members of technical writers and trained new resources added to the team. Instructed each associate on the software, Microsoft Writer’ Confidential Standards and ADDIE methodologies. Results: Cohesive training (e.g., help files, interactive demos, sequential step documents, job aids, laminated reference sheets) that was more eye capturing than ever before.
• Created detailed task board and burndown charts to highlight the training team progress and successes towards the target sprint deadlines. Results: All projects completed within the expectations of stakeholders, as they were aware of any challenges, added tasks and impediments.
• Determined the logical flow of all printed and online materials, quizzes, checklists, workbooks, templates, graphics and curriculum content for the revenue management POS software. Tested interactions and edited all text of 75 courses for AICC/SCORM compliancy prior to publication to the LMS. Results: As a team leader and contributor, the training created allowed companies to see where they were losing revenue and what was causing gain in market share.

Confidential, Houston, TX

Lead instructional designer

Responsibilities:

• Operated a physical Learning Centre onsite to facilitate in-person learning and Q&A sessions. Results: Students could ask questions in real-time from the management, developer or writer.
• Determined the flow of all printed and online materials, quizzes, checklists, posters, templates, audio, graphics and curriculum content for the oil and gas trader software. Tested interactions and edited all text of 60 courses for AICC/SCORM compliancy prior to publication to the LMS. Results: Courses completed without error and scores tracked to maximize student understanding of complex topics.

Confidential, Memphis, TN

lead instructional designer

Responsibilities:

• Promoted from independent, Lead Instructional Designer within one year
• Tracked scheduling projects in terms of timelines, objectives, milestones, scope creep and completion. Results: SME and stakeholders were aware of any project challenges before they affect the scope or timeline.
• Created all on-line materials, new business screen wireframes and mockups, software simulations, process demos, sequential instruction files and branched help files for the Hotel Scheduler section of Hilton’ Confidential proprietary POS management system OnQ. Results: Hotel associates were able to learn role-specific training at their pace.
• Operated a test lab for UAT and regression test cases and wrote software issues in our bug tracking system. Results: The software released to the field locations was able to be brand-specific.
• Delivered instructor training for OnQ at the corporate office, via teleconference and at field locations. Results: Field associates and management were better prepared for their role and were able to help customers more efficiently.
• Performed user testing and analysis of OnQ.

Confidential, Memphis, TN

Computer applications instructor

Responsibilities:

• Facilitated classroom discussions using my background in graphic design and studio art. Taught adult learners about several topics from introduction to networking, Microsoft Office™ and graphical arts software. Results: Students could successfully return to their jobs equipped with the knowledge to complete illustration and admin tasks.

Confidential, York, NE

Program Coordinator

Responsibilities:

• Administered the Real Colors curriculum to students that had committed minor crimes and kept up with each post program completion. Results: During my time of program leadership, the rate of recidivism was LESS THAN 2%.
• Managed the annual budget and obtained future grant funding for program and promotional materials. Results: The program continued to be grant-funded for years after I left my position and moved out of state.
• Held after-school activities at the local YMCA. Results: Children had positive activities that fostered good behavior.
• Presented to attorneys, judges and local service organizations to promote activities as a means of education. Results: Local businesses were aware of resources in the area to help troubled children.

Confidential, Seward, NE

CERTIFIED NURSES ASSISTANT

Responsibilities:

• Helped nurses during each shift by being dependable, aiding however needed, including bed changes, recording patient changes and details and having general concerns as we worked with the patient families.