SUMMARY

• Capable of leading high - performance teams under tough deadlines to meet expectations of multiple customers
• Assertive team player with a positive attitude; high energy level and the ability to establish customer rapport
• Strong communication conflict resolution and troubleshooting skills
• Organized with the ability to multi-task
• Solid strategic analysis and profit growth abilities
• Equivalent experience equal to a bachelor’s degree

PROFESSIONAL EXPERIENCE

Network Solutions Project Manager

Confidential

Responsibilities:

• Execute multiple large and complex projects corresponding to the project management methodologies and guidelines
• Coordinate project implementation schedules to ensure timely installations of network projects, experienced liaison between management, customers and personnel
• Created project plans, articulating project definition, technical design specifications, quality baselines, development, budget and resources through test, acceptance
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments
• Assist business partners with quantitative and qualitative analysis to help justify the investment necessary to deliver solutions
• Created detailed project road maps, plans, schedules and WBS, SOW, RFP
• Project-managed large-scale initiatives involving the transition of programs to new platforms and mergers:
• Results:Achieved seamless migrations and integrations that were transparent to client customers; accomplished impromptu downtime and delivered budget under $750K
• Directed global rollouts of new software and systems for clients including First Midwest bank and Equity residential
• Results:Ensured defect-free releases through careful planning, testing and QA efforts
• Demonstrates self-sufficiency and set priorities with minimal supervision based on corporate
• guidelines for approve discretionary actions as necessary
• Knowledge of VOIP, Networking (LAN/WAN, TCP/IP, Devices), Transport Services, Cisco 1900 Series switches and multiple Cisco 2500 Series routers
• (MPLS), Client/Server Architecture (Wintel, DNS, UNIX, Databases) Wireless, licensing, Software, Cloud, CRM, SaaS, Firewalls and Salesforce

Senior Inside Sales Associate

Confidential, IL

Responsibilities:

• Uncovered and developed 365 accounts worth $1.5 million in customer sales in East coast territory
• Analyzed customer needs to determine optimum products and services based on those needs
• Successfully developed and maintained relationships with 4,000 customers in assigned territory
• Consistently meet or exceeded metrics related to outbound activities such as calls and emails that are pipelined through created management
• Qualified for Presidents club four times: first year by 173%, second year 134%, third year 146%, and fourth year 342%
• Promoted to Network solutions Project Manager

Senior Project Manager

Confidential Confidential, IL

Responsibilities:

• Responsible for managing and administering customer technology implementations from presales through post implementation projects scope included design, configuration, Visio layouts, proposals and timelines. Managed all network equipment and phone system implementations including user acceptance testing
• Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost for projects
• Replaced aging private branch exchange (PBX) telecommunications system with Voice-over-IP technology. Designed and engineered the solution, and specified needs through a Request for Proposal (RFP) process. Service and management cost reductions realized
• Reviewed, evaluated, formulated and executed project plans, schedules and budgets from mid-size to Large IT and organizational projects
• Responsible for network planning and node configurations, equipment orders (Cisco) and configurations, inside wiring, and scheduling field technicians for successful test and turn-up
• Disciplined in a Remote/Tele-worker environment while utilizing project management skills using the PMI PMBOK Methodology
• Experienced in the following network solutions: Sonet, Giga- Man, WAN, LAN, CISCO Switches, CISCO Routers, AVAYA and Fujitsu IPT System
• Customer Implementations ranged from $five million to $ten million in revenue. Clients included: Equity Residential, First Midwest Bank, and Chicago Public School System
• Managed 11 projects with a total life cycle revenue of $6.2M for a multi-billion-dollar regional telecommunication industry
• Created and executed project work plans and revised as appropriate to meet changing needs and requirements
• Identified needed resources and assigned individual responsibilities. Managed teams up to 40 contractors, third party vendors and stockholders

Senior Project Manager

Confidential

Responsibilities:

• Developed relationships and solutions for 500+ mid-market accounts for a billion-dollar+ regional telecommunication industry
• Established networks within buildings to increase and improve customer offerings
• Received President's Club both years
• Consistently averaged 40 to 50 customer calls per day
• Called existing customer base to set appointments for outside sales reps
• Handled customer calls from point of issue to resolution
• Understand complex customer requirements on both a business and technical level to configure, price, negotiate and quote sales solutions
• Strategically identify sales opportunities to meet/exceed overall sales objectives
• Constantly exceeded quota month after month by 177%
• Consistently exceed monthly and yearly quotas of 110% to earn the President’s Award in all categories