SUMMARY:

• Software Development| SDLC Management| Vendor Management
• Highly self - driven, result-oriented project manager offering proven track record of success leading small to very large complex projects; PMP, master’s degree in Computer Science credentials.
• Expert knowledge in simultaneously managing multiple, large, high visibility application development projects using various software development life cycle methodologies and risk management approaches.
• Expert in planning, communication, team building, vendor management and mentoring skills, with a reputation for implementing projects with aggressive timetables.
• Planned and managed business process improvements.

SKILLS SUMMARY:

• Successfully completed multiple IT projects including: Automotive consumer facing web sites and digital marketing/ retail bank check imaging/ Enterprise Security Event Management/ Enterprise custom software development in the service management, call center, and customer service representative dispatch.
• Strong knowledge of vendor selection and management.
• Proven track record influencing business partners in developing new strategies and business processes.
• Excellent soft skills and ability to build good working relationships cross-functionally.
• Expert knowledge of requirements gathering, creating project charter, project planning, costing and budgeting, scheduling, risk mitigation with focus on business objectives.
• Knowledge of auditing concepts applied to the implementation of Sarbanes-Oxley,ISO 9001:2000, and Export Compliance.
• Classes in Effective Team Leadership, Essential Skills for Tomorrow, and Interpersonal Communication Skills for Business Managers.

PROFESSIONAL EXPERIENCE:

Confidential, Brighton, Michigan

Project Manager

Responsibilities:

• Directed activities of multi-disciplined resources and two vendors to make sure on time, on budget roll out of the high-speed sorters’ transition to the new FIS ImageCentre platform.
• Managed cross functional team of 21 developers, network specialists, IT security specialist, testers and two vendors.
• Establish project deliverables by working closely with the stakeholders to identify critical issues and to record detailed project requirements, constraints and assumptions.
• Established regular team meetings. Published project health, financial information and issue escalation to clients and senior management.
• Worked closely with the technical and business leads to identify the future support parameters. Created the custom support model, and documented processes. The new support model supported the business goals and all corporate standards. Successfully rolled out the new processes.
• Facilitated the transfer of information between vendors, business users, and the technical team.
• Identified, escalated and resolved factors influencing application performance.
• Exceeded client’s expectations by managing all project dependencies and technical difficulties with a sense of urgency.

Environment: High Speed Sorters, Windows, MS 2010 office Word, Excel, PowerPoint, OneNote and Share point, Project, and Outlook

Confidential

Responsibilities:

• Reduced the large volume of alerts, addressed non-compliance audit requirements and drove a large HP ArcSight technology implementation project to closure.
• Managed cross functional teams of up to 15 external and internal developers, Windows and UNIX sever administrators, IT security specialists, business analysts, and technical writers.
• Using excel graphs analyzed and investigated over 20,000 Confidential per day.
• Created alert metrics and trending reports which resulted in identifying 6 root causes.
• Facilitated meetings of all sizes with cross functional business owners and successfully eliminated issues, rolled out two new processes, one code improvement and changes to existing processes which resulted in the standardization of handling non-compliance Confidential .
• Provided weekly reports to the executive team, business and IT leaders and other key stakeholders on the overall project status, including schedule, budget, risks, and issues.

Environment: s: Windows, UNIX, Linux, MS 2013 office Word, Excel, PowerPoint, OneNote and, Share point, Project, and Outlook

Project Manager

Confidential

Responsibilities:

• Managed a team of 7, project business owner, developer, service desk, help desk, network engineering specialist, global learning and the third-party vendor.
• Collaborated with the project team to define the project charter, scope, goals, deliverables and cost.
• Facilitated and managed the project kick off meeting, created the project management and communication plans, roles and responsibilities document, issues, risk and change control logs.
• Setup and organized the project SharePoint site.

Environment: s: COTS Bullhorn Application; MS 2013 office Word, Excel, PowerPoint, OneNote and Publisher, Share point, Project, Lync, and Outlook

Confidential, Birmingham, Michigan

Senior Project Manager

Responsibilities:

• Managed local and off shore teams of up to 20 developers, PMs, quality assurance specialist, content authors, vendors and Confidential clients.
• Managed several complex development projects from beginning to end, often with tight schedules for the Vehicle Inventory, a consumer facing web application which runs on all of Confidential ’s US websites.
• Directed the development and maintenance of real time external interfaces providing dealer vehicle inventory, pricing, incentives, discounts, vehicle assets, dealer information, and other related interfaces.
• Lead and directed project management of several high priority projects impacting three or more businesses functions, such as: the interface between ‘Build Your Own’ and the ‘Vehicle inventory’ applications; allow for storage and display of multiple sets of data per vehicle per model year; various user interface and performance improvements.
• Designed and implemented the Confidential Retail Promotion Initiative B2C roll-outs which reduced the overall workload, and increasing sales and customer satisfaction.
• Served as a Customer Relationship Manager between the Client and IT.
• Coordinated and facilitated activities with US internal departments to implement integration to Google Map web mapping service on all of the Confidential web sites.
• Mentored a junior PM and raised her performance level from unacceptable to acceptable.

Environment: s: Consumer-facing web technology, Adobe Content Management, Akamai, Omnigraffe wireframes; Cisco WebEx; Jira issue and project tracking software; J2EE Server; Java; Java Scrip; CSS; HTML; Visio and; Google map API; MS office word, excel, PowerPoint, OneNote, Publisher, Project, Outlook

Scrum Master

Confidential

Responsibilities:

• Managed the development of the Confidential Professional web site e-commerce section, which included sign on, class schedule, registration and purchase.
• Worked with the product owners, development team and the third-party eCommerce provider; Elastic Path; to create and prioritize the product backlog and the release plan.
• Performed backlog grooming with the product owners and the Vendor to define and split user stories when necessary; facilitated sprint planning, daily scrum stand-ups, and sprint review sessions.
• Concurrently, managed a team of 6 developers, platform architect, infrastructure manager, user interface specialist, and the quality assurance team to create an eCommerce application for a custom closet shop manufacturer using AEM and Elastic Path software. This technical pilot quickly demonstrated both AEM and Elastic Path capabilities.

Environment: s: MS office word, excel, PowerPoint, Project, Outlook; Cisco WebEx; Jira Agile; Java; Java Scrip; CSS; HTML; AEM (Adobe Experience Manager) 6.0; Elastic Path software.

Confidential, Plymouth, Michigan

Senior Project Manager

Responsibilities:

• Provided inter departmental leadership over the development and implementation of a global employee compensation project with 30% cost reduction in service delivery.
• This two year project utilized the ETL data warehousing process, and supported 10 interfaces.
• Facilitated change management working sessions; partnered with stakeholders to identify impacts and to negotiate alternative approaches to keep the project on schedule.
• Use of prototyping and design reviews resulted in delivering a quality product despite the extreme fast cycle.
• Prepared scope, Project Statement of Work, and budget, regular status, risks, and issues reports.

Environment: s: Cisco WebEx; Data Warehouse; visual Basic; Visual Studio; .Net framework

Project Manager

Confidential

Responsibilities:

• Managed budgets up to $5M and a team of up to 6 developers, quality assurance team and third party vendor resources.
• Led the successful implementation of multiple enhancement projects such as, integration of parts availability and service delivery schedule, smart phone tracking, server move, automated application downtime monitoring.
• Initiated, proposed and led the development of the proof of concept with potential savings of $50K per year, improvements in system performance and future support of the application. The management postponed the implementation due to priority conflicts.
• Authored and published end-user, system administrators and support staff manuals.
• Simultaneously, managed a team of technical leads and clients to prepare a cost benefit analysis for addition of a new interface to the service management application. The analysis report included a straw-man proposal, multiple phased road map alternatives, resource requirements, and risk analysis. As the project manager, successfully rolled out the approved project plan.