Summary

PMP and Scrum certified professional with over 15 years of full life cycle project/program management experience. Responsibilities include but are not limited to managing cross-functional resources, budgets of up to 22mil as well as managing multiple projects concurrently. Experience ranges from creative web based solutions to client server solutions and have all resulted in complete, successful, cost effective and on-time implementations that include local as well as off-shore resources.

Systems Software Skills

• MS Project, Project Server, Project Web Access, Basecamp, Planview, VersionOne, Sharepoint, Visio, Jira, MS Office, FrontPage, DB2, Novell, Adobe Acrobat 7.0, SQL, ASP, Sharepoint Designer, DreamWeaver, Adobe PhotoShop, Flash 5, ICOMS, AS400, .Net, DB2, InfoPath, Remedy, Oracle Discoverer, Clarity CRM, Seibel CRM, ReportSmith, DotNetNuke DNN , Prism
• Project Methodologies
• SCRUM, Rational Unified Process RUP , Agile, Software Development Life Cycle SDLC , Enterprise Project Management EPM , ITUP

Project domains

Software Application Development, Content Management Systems CMS , Telecommunications, Data Warehouse, Infrastructure, Engineering, Operations Project Management experience including Conversions, Converged Apps, Portals, Internet Apps, CRM Enhancements, Hardware Deployments, Cloud Services, Sensitive Proprietary Information

Experience

Confidential

Program Manager

• Responsible for overall delivery of the program while functioning as primary POC for the client
• Manage several OEM programs from end-to-end including IT, Operations, Strategy, Marketing, Finance, Change Management
• Performed as Scrum Master for the IT teams when needed
• Manage vendor development across 9 vendors in 2 countries with multiple time-zones. Total of 215 team members with 9 Project Managers
• Developed/Implemented Issues/Resolutions process
• Constructed standardized program processes to be utilized across vendors
• Construct/manage program roadmap
• Responsible for Change/Client Management
• Responsible for program status reporting to C level executives
• Conducted Agile and VersionOne training for new program teams
• Conduct new-hire project management training

Confidential

Sr. Project/Program Manager IT Consultant

• Lead oversight of day to day project and program control of a multi-location/function team including offshore and third-party resources
• Serve as Scrum Master as well as Project Manager on Agile projects
• Manage project financials up to 7 mil including fixed bid charges
• Contribute to ongoing development efforts and coordinate multiple stakeholder participation in application releases
• Work with key members of various departments to identify and resolve application issues, system enhancements, and new user requirements
• Manage cross-functional teams to design and implement application enhancements
• Coordinate post-production support for releases and enhancements
• Manage project/program issues and risks

Confidential

Program Manager

• Responsible for project management of all software development projects utilizing Java, Ruby or Django frameworks from inception through deployment and operational status
• Manage content management system eScenic / Teamsite tool integration
• Create/maintain system and business requirements as well as scope, risk and test plan documentation
• Create/maintain senior team status reports including budget, project status, portfolio management and resource needs
• Sharepoint/Project Server administrator
• Responsible for Wireless projects including WAP and SMS technologies
• Create and Maintain daily/weekly status reports across all projects including stoplight reports and program status reports
• Manage resource allocations across projects
• Manage project portfolio process for forecasting purposes
• Create/Submit capital requests for resource shortages and additional project funding
• Manage contractor acquisition and retention
• Perform issues/risk analysis and mitigation

Confidential

Internet Program Manager-Contractor

• Responsible for management of all SDLC web-based projects including online renewal, drivers education system and mainframe rewrite. .NET shop
• Responsible for managing all aspects of systems integration between the web and legacy systems
• Provides leadership to all Project Managers in the establishment and deployment of PM methodologies consisting of standard processes, tools and templates across projects
• Responsible for weekly and monthly reporting to senior management, business units and the field regarding the mentioned portfolio and project metrics
• Responsible for requirements gathering and mapping to detailed business rules
• Resolve escalated issues and address escalated risks

Confidential

Senior Operations Project Manager

• Managed enterprise internal systems development projectsas well as the portfolio and prioritization of over 120 IT and Operations related projects. Create business cases and ROI calculations for all prioritized projects assigned to assist Senior Mgmt in prioritization decisions.
• Responsible for planning, scheduling, and controlling the activities of highly complex, large-scale operations projects to ensure that project deliverables is provided on time, within budget, and in accordance to specification.
• Responsible for building and maintaining productive working relationships between multiple business units and constituencies, including ADP and Client senior management.
• Responsible for deploying large scale applications including Desktop Portals, Business Process Workflow Management Systems, Data Warehousing Architecture, Case Management Systems Siebel/Clarify and internal client management tools.
• Responsible for establishing project procedures that support project management standards and guidelines.

Confidential

Project Manager

• Managed the full life cycle of over 25 broadband projects for Telephony, High Speed Internet and Digital Video as well as various internal customer care tools. Projects include SDLC software applications as well as operational projects.
• Project management of various customer facing SDLC projects
• Constructed business requirements and Use Cases for new Digital Cable/High Speed Internet/Telephony initiatives
• Responsible for Change Management processes
• Created, distributed and evaluated RFP's for systems/equipment vendors
• Conducted Impact analysis on newly proposed projects
• Managed the Customer Experience for various video/data/telephony projects
• Facilitated team meetings
• Developed/Implemented Issues/Resolutions process
• Performed Gap Analysis between functional areas for new or enhanced product initiatives
• Audited the progress of newly deployed products via ICOMS/Oracle Discoverer billing system
• Facilitated JAD sessions to ensure thorough requirements are gathered
• Developed process flows for support processes using Visio
• Monitored/reported productivity utilizing SPC statistical process control Six Sigma methodology
• Developed/delivered executive presentations for project status updates