Project Manager Resume Profile

CAREER OVERVIEW

A driven and customer-service focused professional, seeking to obtain an entry help desk position where I will have the ability to utilize my skill and expand my knowledge.

SKILLS HIGHLIGHTS

Operating Systems: Windows 7/Vista/XP, Mac OS, Android, iOS
Software Applications: MS Office, MS Lync, Adobe Acrobat
SharePoint

10yrs of Customer Service Experience
Conflict Resolution
Solid Verbal/Written Communication
Strong Analytical Skills

ACCOMPLISHMENTS

Mastered new concepts quickly, and gained a promotion in less than a year
Cooperated with several team leaders at a time to sharpen work productivity
Trained new hires through orientation period

EMPLOYMENT HISTORY

Confidential

Responsible for handling a large production of one-on-one inbound calls with prospective clients.
Screen initial calls from clients, obtain and enter client's personal, financial and/or mortgage information.
Troubleshoot and provide support/resolution for clients experiencing issues with online website
Required to operate and perform duties using multiple PC/Windows-based applications simultaneously.
Updated and maintained departments SharePoint website
Investigate, research and resolve client and/or creditor issues regarding missing checks, payment histories, held funds, returned checks and other related issues.
Review files daily to ensure documents have been received and processed.
Motivate client to take the actions necessary to resolve their financial/mortgage problems.
Stay abreast of current economic conditions and legislation and maintain an ongoing analysis.

Confidential

Supervise team members.
Provide excellent customer service at all times
Operate concession and box office register.
Stock and pre-count inventory
Clean auditoriums and condiment stands after each movie showing.

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