SUMMARY

• I am a QA Manager/Project Manager with a strong background in building and leading onshore/offshore teams, software testing/UAT coordination using waterfall and Agile methodologies, project/schedule/budget management, risk/issue management, ISO and CMMI appraisals/auditing, defect management, KPI metrics/reporting, process improvement, and root cause analysis.
• 13+ years software testing experience - SDLC, Agile, Iterative/Scrum, Waterfall methodologies
• 10+ years project leadership experience
• 3+ years QA Management and Project Management experience
• 3+ years of CMMI and ISO 9001 internal quality audit experience
• Certified Tester - Foundation Level (CTFL), American Software Testing Qualification Board (ASTQB)
• Domain knowledge in verticals such as banking, credit card, Property and Casualty insurance (P&C), real estate, manufacturing, aerospace engineering, and heavy construction rental industries
• Working knowledge of testing various UI and back end software applications - XML, HTML, Java, AngularJS, JavaScript, CSS, .ASP, VB.NET, C#.NET, SQL, and Mainframe
• Experience with manual and automated testing as well as the following tools: HP Quality Center (HPQC), StarTeam, Tealeaf, Team Foundation Server (TFS), Test Manager, JIRA, BugTracker, TestTrack Pro, Rational ClearQuest Microsoft Visual SourceSafe, CVS, CruiseControl, and other internally developed tools
• Experience facilitating in-depth defect analysis through root cause techniques like 8 Disciplines (8D) 5 Whys, and Cause/Effect
• Office programs - Word, Excel, PowerPoint, Visio, MS Project, Office 365, Visio, Outlook, Lotus Notes, Skype, IM, and SharePoint etc.

PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

Project Manager

Responsibilities:

• Managed $2+ million Azure cloud based AngularJS, SQL, .NET ERP rental software development solution for a SaaS construction rental company
• Managed product backlog for bi-weekly agile sprints and assisted in the requirements gathering in JIRA from the business to develop overall product strategy
• Developed Steering Committee presentations for Executive level leadership meetings
• Performed vendor management and managed the content of Statements of Work (SOW) throughout the project lifecycle
• Negotiated scope, budget, variances, timelines, and deliverables between the business and vendors while ensuring customer satisfaction
• Conducted proposal reviews and vendor screening/evaluations

Confidential, Houston, TX

Quality Assurance Manager/Project Manager

Responsibilities:

• Managed the largest portfolio of software development projects within the business unit with a team of 25+ Quality Assurance and Business Analyst engineers from multiple vendors onshore and offshore for a global insurance company
• Managed concurrent JavaScript, C#.NET, SQL programs varying in scope, duration, and complexity using Agile and waterfall methodology aimed at on time and on budget delivery
• Pioneered and implemented high level risk-based reporting tool to analyze release health and reduce negative impacts throughout the SDLC prior to production
• Reviewed and approved use cases, requirements, stories, epics, test cases, manual and automated test scripts, traceability matrices in HP ALM
• Approved project deliverables like SOWs and unit tests results in SharePoint and project plans in MS Project while also defining and ensuring milestones were met throughout the project lifecycle
• Created and reported on QA metrics against KPI’s, SLAs, and budget variances to senior executive leadership
• Negotiated resources, scope, SOW, and budget with business teams, development managers, key stakeholders, and senior leadership
• Managed defects through the defect lifecycle using HP Quality Center (HPQC) /ALM and improved defect SLAs from 30+ days to <7 days through daily triage meetings
• Identified and contributed test scripts to the test automation framework to increase test efficiency, test coverage, and save time
• Developed and used defect trend analysis, heat maps, requirements traceability matrices, etc. to plan and create risk based testing strategies/approaches
• Audited QA deliverables for process adherence, entry and exit criteria, change control, test effectiveness, QA governance, etc.
• Mentored and coached team members with varied skill and job levels aimed at achieving a team of highly motivated, solid performers
• Proactively identified, managed, mitigated, and tracked risks, issues, and escalations via risk management tool

Confidential, Houston, TX

Lead Quality Assurance Engineer

Responsibilities:

• Led the largest QA team of 12 onshore and offshore engineers with $1+ million budget within a real estate software development company through CSS XML SQL software development projects which represented the top 4 revenue generating components of the company
• Served as an SME and Change Management lead for the newly implemented Agile methodology and process improvements
• Developed standard tasks in SharePoint, test strategies, metrics, sprint backlogs and burn down charts
• Provided QA estimates and managed resources and tasks throughout the SDLC ensuring the proper allocation for on-time and on budget project delivery
• Developed test strategy through sprint planning, leadership, stand-up, lessons learned and risk assessment meetings
• Created and presented status updates and metrics to the Executive level leadership team - CIO, VP, etc.
• Reviewed and approved team deliverables such as test strategies, test plans, unit tests, test cases, stories, and epics
• Performed defect management throughout the defect lifecycle using TFS and identified root cause to prevent recurrence
• Removed obstacles for the team and helped the engineers work around issues
• Led QA release management activities and managed multiple iterations during sprints
• Maintained QA artifacts in SharePoint, TestManager, and TFS
• Analyzed XML files and schema via Notepad ++ and executed database queries to ensure data integrity via SQL
• Audited and reviewed requirements, tasks, test cases, defects, and traceability via Microsoft Team Foundation Server (TFS) and Test Manager
• Mentored and trained other engineers in best practices and leadership
• Facilitated test plan and test case reviews for the software development team via TestManager and TFS

Confidential, San Antonio, TX

Test Lead/Software Quality Engineer

Responsibilities:

• Led Java, JavaScript, C#.NET, SQL, Mainframe projects ranging in scope/complexity for the credit card business unit of the Federal Savings Bank sector of business with onshore and offshore resources
• Managed risks, scope and change control from the beginning to end of SDLC
• Estimated projects to quantify workload and timeline as well as managed resource allocation based on project needs
• Developed testing strategies, test planning and managed test execution for all testing phases
• Created and published testing traceability and metric reports in Quality Center (QC)
• Ensured SOX, Dodd-Frank, and PCI-DSS regulatory compliance on projects as part of test planning and test strategy process
• Assisted with troubleshooting member/data issues via Tealeaf sessions and XML file reviews
• Managed defects using StarTeam and tracked defects through the defect lifecycle to closure
• Created, reviewed and approved technical documentation such as test summaries, process flows, release notes, project plans, burn down charts, and requirements documents

Confidential, McLean, VA

Lead Quality/Business Analyst

Responsibilities:

• Led JavaScript, SQL software development projects <$300K budget for a financial and risk management software-as-a-service (SaaS) real estate software company
• Served as project liaison between senior leadership, software development team, external clients, and software vendors onshore and offshore
• Elicited and prioritized requirements with clients to define software tools used to manage, analyze, and track real estate assets/portfolios in real-time
• Managed various products ranging in complexity and scope and facilitated estimation sessions to quantify workload
• Wrote and executed test strategies and test plans for all testing phases and coordinated UAT for the business users
• Executed SQL queries to ensure the integrity of customer data and tested XML files via XML Spy and Notepad
• Performed defect management using BugTracker and tracked defects through the defect cycle to retest and closure
• Created technical documentation such as user guides, process flows, release notes, project plans, and requirements documents
• Provided project status updates to executive management team and translated technical requirements to non-technical audience

Confidential, Reston, VA

Quality Manager/Analyst

Responsibilities:

• Served as Quality Manager for Air Space Management (ASM) Program for an Federal Aviation Administration (FAA) Department of Defense (DOD) contract
• Successfully created and implemented the company’s first CMMI ML2 and ISO 9001:2008 compliant audit program
• Co-led a SCAMPI-A, B Appraisal Team through a successful CMMI ML2 appraisal on the first attempt
• Co-led and participated in a successful ISO 9001:2008 certification as well as a subsequent surveillance audit on the first attempt
• Created detailed audit checklists and executed audits to evaluate the SDLC and integrity of work products, standard operating procedures (SOPs), CMMI organizational process areas, and ISO Quality Management System
• Pioneered Root Cause Analysis and Lessons Learned processes aimed at preventing recurrence of project defects and product non-conformances
• Created monthly Audit Summary Report and presented it to senior level executive management
• Streamlined process improvements aimed at saving time and money
• Created, reviewed, and audited technical documentation artifacts from the software development team in the SharePoint repository

Confidential, Houston, TX

Software Project Manager

Responsibilities:

• Developed and coordinated project plans including project schedules, tasks, milestones, and resources assignments for oil and gas software company via Microsoft Project
• Configured and served as administrator of TestTrack Pro defect tracking tool
• Trained other teams on project management best practices and QA methodologies
• Performed defect reporting and analysis via TestTrack Pro
• Negotiated project features and SOWs for new software development and software enhancement projects
• Assisted software development team in removing obstacles to ensure deadlines and project expectations were met
• Maintained support database for issues/concerns from external customers
• Prioritized feature requests and enhancements to software tools
• Served as company liaison to external customers, software development team, and 3rd party vendor management