Service Realization Project Manager Resume

SUMMARY

Results - driven Project Manager with extensive experience in information systems management, enterprise solution architecture, account management.
Project management and technical support. Demonstrated leader of multi-functional, multi-national teams. Lead Delivery Manager with proven track record in complex software development for Global Corporations.
Scope Management | Risk Management | Change Management | Vendor Management
Scrum methodology | Waterfall methodology | budget tracking | Cloud Services

TECHNICAL SKILLS

Current Certifications: Project Management Professional (PMP)

Platforms: Windows (2003, XP, 7, 10), Unix (Solaris, Linus), Itanium, Cloud (IaaS, PaaS, CaaS, STaaS), EMM/MDM

Languages: SQL, HTML, Perl, C, C++, VBScript, EFI

Software: MS Project, EXCEL, PowerPoint, Word, Visio, PRISM, Rally

PROFESSIONAL EXPERIENCE

Confidential

Service Realization Project Manager

Responsibilities:

Program managed a multi-release $11.1M project to onboard, sell, secure, distribute, and service enterprise mobile solutions (devices, rate plans and applications).
Managed the end-to-end project plan and timeline across all factories and external vendors, providing support throughout the development life cycle, testing and deployment.
Worked with product client, Tech Dev, Tech Ops, all impacted factories and external vendors, providing leadership, client status and escalations for the end to end project.

Confidential

Sr Software Delivery Manager

Responsibilities:

Managed the technical development of NetBond Service projects which allow external customers in the Cloud environment to automatically set up VPN access from their location to an Confidential &T Partner location for the consumption of the partner services.
Responsible for aligning resources, maintaining project plans and budget, working scope changes and monitoring development and pre-production testing.
Successfully delivered 21 NetBond Service projects through Build and Deployment stages providing internal and external partners manageable network services to offer their customers and increase Confidential &T revenue.
Effectively handled resource alignment, budgets up to $3M, scheduling, scope and jeopardy issues through steady communication and proper reporting.
Managed cross-functional agile teams from various divisions with different Release Management organizations to successfully build and deploy solutions.

Technical Project Manager

Confidential

Responsibilities:

Led a team of 8 Project Managers in India, Costa Rica and the US to implement server automation throughout Europe and the US.
Facilitated the deployment of HP Standard Reference Architecture Foundation Tools to 44 HP accounts in Europe and the Americas.
Managed infrastructure assessment and updates to ensure a stable network environment.
Supported the “GADI” Program (Global Automation Delivery Improvement) to enhance midrange server automation for 8 HP customers in the Americas.
Managed the delivery of automation tools and processes for 8 HP accounts in Canada, the US, Mexico, Latin America and South America to over 8000 midrange servers.

Confidential, Plano, Texas

Business Intelligence Consultant

Responsibilities:

Practiced hybrid-agile methodology with product backlog, sprint planning, sprint backlog, daily stand-ups and retrospectives.
Managed cross-functional teams gathered from the various business units requiring the data.
Developed test plans and testing criteria to ensure data quality and regulatory compliance.
Assured proper access to source and target data according to regulatory compliance by validating user security role.
Held daily status meetings and tracked issues, defects and enhancements.
Verified issues and SQL queries before handing them to the developers for corrective action to reduce further issues and delays.
Reported regularly to the Stakeholders, keeping them aware of successes and impediments.
Classified data in compliance with Federal regulatory requirements.
Secured 100% approval for “Go to Production” from the Stakeholders for each of these projects.
88% of the 51 UATs I conducted completed on schedule.