SUMMARY

• 5 years’ experience as a Project Coordinator; experience including core PM skills of facilitation, requirements gathering, writing and developing operational models and processes, providing solutions and leading cross functional teams
• Technical Experience: Experience identifying business requirements while having a keen technical understanding. Skilled in capturing various requirements in technical specification and operational documents. While at Confidential, worked with corresponding SME’s and other technical teams to successfully implement and deploy IBM Guardium as our security enterprise solution.
• Communication Skills: Excellent communicator, with direct and clear communication style that builds trust with upstream business stakeholders, technical, and business teams alike. An active listener and strong facilitator with the ability to bring order out of chaos.
• Industry: Insurance, Military/Government Sales, Academia, Contract Furniture Sales

TECHNICAL SKILLS

Technical: JIRA, MS Office Suite, MS Project, MS Visio, SharePoint, Salesforce, IBM Guardium, Lucid Charts, CLI

Functional: Agile, Scrum, PPI, Waterfall

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Coordinator

Responsibilities:

• Acting as both Product Owner and Scrum Master, manage and maintain the JIRA board for the product. Hold daily scrum calls with team to track progress and identify blockers. Facilitate meetings with stakeholders and remediate any issues to ensure team can progress with sprint.
• Develop and present sprint reviews and retrospectives to management. Work with team to ensure sprint stories have been accurately depicted and team is able to speak to progress and any roadblocks.
• An operational requirement was to develop processes and document them to serve the various markets within the organization. Developed, drafted, defined and documented the IBM Guardium operational runbook to be utilized by the Guardium administrators and operational teams.
• In addition, analyzed, defined and documented the business processes and user requirements in accordance with existing policies and procedures using OneNote.
• Discussed with end users and prepared project reports and presentations for the monthly steering committee meeting to present status to senior staff.
• Responsible for engagement tracking, acting as liaison between business markets and technical team.
• Worked closely with the architects, database administrators and technical team during project phase.
• Analyzed business and user needs, documented requirements, and revised as needed.
• Prepared detailed requirements, scope documents and process flowcharts for the development and implementation of Guardium processes.
• Identified the gaps within the current process flows and clearly documented and communicated to project and management team.
• Ensured complex project requirements are executable, testable, complete and not ambiguous.
• Closely worked with the system admins and the operations lead to prepare the various power point presentations to discuss with internal business partners.
• Facilitated various meetings to resolve the critical issues and clearly set the expectations of each participant in the meeting.
• Interacted closely with End users to understand and gather the business needs and requirements.
• Facilitated and managed meeting sessions with users and SMEs to review business requirement capture and ensure all project engagements were moving.
• Coordinate and lead technical trainings and calls. Point of contact with IBM vendor.

Confidential

Global Commercial Project Specialist

Responsibilities:

• Served as a liaison between commercial team and various business functional teams by assisting in identifying, understanding, resolving and documenting business needs.
• Created and reviewed business requirements, functional specifications, project schedules, documentation and test plans.
• Rendered support to business units developing tests and training materials from requirements documentation.
• Lead discussions with business users to understand the requirements and ensure the requirements are correctly satisfied and addressed by Salesforce System.
• Identified and documented business rules, created detailed Use Cases and conducted User Training for Salesforce enterprise rollout.
• Used SharePoint for documentation of various commercial functions.
• Organized business and end user meetings for discovery, business needs gathering and gap analysis.
• Assisted in development of training materials for new technology and process improvements.
• Recognized potential areas where existing business services, policies and procedures require change, or where new ones need to be developed, and made recommendations.
• Successfully completed and implemented 39 projects throughout the business unit.
• Obtained PPI Process Manager Certification November 2015.
• Coordinated events for business unit both on and off site including development of event timelines, agendas, registration management, develop and distribute post event surveys, and analyze responses. Work closely with marketing and senior management to execute events within budget and scope.
• Work closely with sales teams and channels on marketing and product communications, development of processes to drive best practices globally ensuring customers’ needs are met.
• Analyze key metrics related to existing market share and how to increase share globally.

Confidential

Global Operations & Project Coordinator

Responsibilities:

• Provided sales and operations support to Global Safety and Security team of 10+ sales managers covering Europe, Asia, Latin America, and local, state, and federal government
• Generated and submitted quotes via Salesforce.com direct to customers as well as through GSA vehicles such as ebuy and FedBid.
• Delivered timely and accurate forecast to Director of Global S&S weekly. Tracked booked and shipped orders collaborating with operations, production, and shipping.
• Prepared marketing and product management support related to product release, workshops, trade shows and conferences.
• Provided training to federal, military and state and local agencies as well as provide booth support as required at over a dozen workshops and tradeshows a year.
• Trained all new employees on processes, systems, and coordinated all product training and onboarding.

Confidential

Sales Coordinator

Responsibilities:

• Managed inquiries from existing and new clients; provided details about products and solutions via phone/emails Provided sales support for education team including, but not limited to:
• Quoting, order management (inception to final invoicing), open issue management, project management, daily customer support, order acknowledgements
• Developed a unique and efficient tracking system for management of multiple, large accounts using Excel

Confidential

Executive Assistant and Real Estate Project Coordinator

Responsibilities:

• Provided executive level support to the Vice President of Real Estate and Facilities, Director of Corporate Development, and the Vice President of Tax and their respective teams
• Served as primary liaison to both internal and external constituents pertaining to lease administration, calendar management, event planning, invoice processing, and various other responsibilities
• Managed many ad hoc projects for Real Estate and Facilities including the development of a database for tracking company - wide operating expenses, annually
• Provided extensive support related to travel coordination, including international travel. Operated in a timely and efficient manner to obtain appropriate visas, travel documents, etc.
• Coordination of both on and off site meetings, visitors, and catering for all events
• Processed timely and accurate travel expense reports for executives and their teams
• Communicate and support overall group needs in respect to supply ordering management, space allocation, and arrangement, and other office management tasks