Operation Analyst/Project Manager Resume

SUMMARY

Seeking for a full time position as a Scrum Master - technical project manager.
Certified Scrum Master.
Excellent communication and interpersonal skills.
Solid understanding of software development, cloud and implementation of complex systems.
4 years of experience on project management, (Agile and Waterfall)

TECHNICAL SKILLS

Project Management: (PMI, Agile, CSM) Leadership, team building and mentoring.

Intermediate German: Fluent English and Spanish Java, SQL, Web development, Bootstrap.

Salesforce: Linux, Windows XP+ Word, Excel, MS Project, Power Point.

PROFESSIONAL EXPERIENCE

Operation Analyst/Project Manager

Confidential

Responsibilities:

Managed intake projects end to end.
Worked with different organizations for determining and implementing RCA’s for production incidents.
Reviewed and implemented process improvements for support models.
Generated big data analysis to proactively participate in identifying and preventing production incidents.

Project Manager/Business Analyst

Confidential

Responsibilities:

In charge of deploying the upgrade of a commercial platform and government regulations in the South American Region (Chile, Peru and Uruguay.)
Led activities through the whole project life cycle.
Budget Management (1.5 m USD), Procurement Management, Schedule Management,
Led large, multicultural teams.
Led status update meetings among different levels of the organization, technical team, stakeholders, managers and VP’s.
Drove the production elevation on site and remote collaboration, creating the production elevation plans, coordinating activities among the stakeholders, sales force operation and technical team.
Business Analysis and requirement gathering in collaboration with stakeholders.
Led the development phase by assigning tasks to other consultants, performed reviews at the business and technical level processes, provided guidance to less senior developers.
Coordinated the client-acceptance testing, help track and manage defects, assign them to the right member of the development team, prioritizing of the issues according to the business needs and government regulations.

Project Manager / PMO Coordinator

Confidential

Responsibilities:

Provided day to day project performance statistics.
In charged of supervising the daily work among PMO team members.
Worked closely with the project managers and technical leads to ensure that projects followed best practices of Project Management.
Involved in defining policies and processes that ensured the well operation and management of projects and resources.
Led status update meetings among different levels of the organization, technical teams, managerial level, VP’s, CEO.

Project Manager/Business Analyst

Confidential

Responsibilities:

Delivered on time and within budget the commercial platform upgrade and government regulations in Chile, Peru and Uruguay, changing the sales process for a 370 million US. dollar operation.
Led a 45 persons’ team from three different countries through the user acceptance test phase during a 2 months’ period.

Project Manager / PMO Coordinator

Confidential

Responsibilities: