SUMMARY

• Qualified, results - oriented, highly analytical, and resourceful IT Project Management Professional with 5+ years of technical project delivery, strategic planning, and agile coaching experience in corporate and healthcare settings. Demonstrated skills in developing and implementing technological solutions with an emphasis on delivering cost-cutting process improvements.
• Expertise in software configuration, resource management, and agile/waterfall methodologies.
• Proven ability to provide creative and effective project management oversight—from design to delivery. Proficient in leading multiple software platforms and implementations as an SME, including gathering requirements, application build, facilitation of super-user training, validation testing and go-live support within consulting roles.
• Strong leader with a reputation for managing global teams within matrix environments to exceed client expectations.

Areas of Expertise

• Incident Management Tools (Jira, Service Now, ZenDesk)
• PPM Tools/PlanView
• Agile Coaching
• Biometric Identification Software
• EMR Software (Epic, Meditech, eCW, Centriq)
• Microsoft PowerPoint/Visio/Excel
• Confluence/Rally/SharePoint
• Project Management
• Stakeholder Relations
• Software Implementation
• Change Management
• Solution Development
• Organizational Management
• Communication
• Training/Instructional Design

PROFESSIONAL EXPERIENCE

Confidential • Atlanta, Georgia

Project Manager

Responsibilities:

• Serves as scrum master for 3 consumer site teams working on core Confidential .com pages and new innovative tools.
• Coaches, mentors and educates team members on Agile best practices and process improvements.
• Supports the development of text and multimedia online educational content, which are published globally on the leading healthcare professional education site.
• Introduces new and advanced practices to improve the team and their delivery and sprint performance.
• Interacts with and manages day-today project assignments for strong team representation with internal stakeholders across multiple departments and external partners.
• Mitigates project delays and identifies project accelerations, offering creative solutions to overcome development issues.
• Provides visibility and status on active projects on a regular basis to upper management and other stakeholders
• Prepares risk-management strategies for project mitigation and provides risk-management communications to management.
• Key Accomplishments: Implemented new agile methodologies across consumer site teams, manage user story completion, conduct sprint planning, facilitate sprint reviews and manage dependencies/remove blockers.

Confidential • Atlanta, Georgia

IT Project Manager

Responsibilities:

• Oversaw new clinic openings by coordinating technical turnover and EMR system build prior to the center opening date.
• Coordinated enterprise-wide status reviews, tracking timelines, budgets, ensuring that objectives are being met and that issues are managed appropriately.
• Managed technical and functional project resources and quickly resolve project issues crossing multiple teams by identifying broader strategic or systemic issues.
• Worked closely and collaboratively with cross-functional teams to resolve project issues in order to optimize results while minimizing project costs.
• Collaborated with cross-functional teams to create documentation and reusable artifacts including but not limited to process maps, requirements documentation, internal presentationand training material.
• Established PMO practices by building templates, project trackers, and knowledge base articles to standardize processes across teams.
• Key Accomplishments: Implemented cutting-edge P2P and expense solution that increased PO backed invoices by 40% in first 3 months. Transitioned organization to SSO solution by gathering requirements, provisioning users and facilitating change management.

Confidential • Atlanta, Georgia

Project Manager

Responsibilities:

• Managed all project phases, including initiation, planning, execution, monitoring, control and closure.
• Strategically created project plans, including deliverables, activities, timeliness and budgets.
• Collaborated with product owners, UX and business partners to define work for the team, to include, but not limited to roadmap planning, and fiscal year planning.
• Prioritized and implemented software requirements using agile/portfolio tools, such as Rally PPM, Confluence, and PlanView.
• Effectively managed team performance by tracking user stories, burn-down charts, product backlogs and code quality checks.
• Created release management calendars in accordance with sprint schedule, integration partners and release planning.

Confidential • Atlanta, Georgia

Project Leader

Responsibilities:

• Led full implementation project life cycle from kick-off preparation through implementation completion.
• Managed executive client relationships and expectations through regular touchpoints, distribution of status briefings and onsite meetings. Interfaced with staff across levels and departments throughout project lifecycle.
• Ensured that all projects were executed properly maintaining customer satisfaction, along with attaining desired outcomes in cost, quality and delivery timeframes.
• Responsible for budget management and risk assessment in order to keep the customers on target.
• Successfully led biometric identification software integrations with EMR solutions across large health systems, nationwide.
• Gathered technical business requirements and assessed areas of opportunity to enhance end-user experience.
• Created end-user training documentation using mock-ups to illustrate patient registration workflow integrations.

Confidential • Minneapolis, Minnesota

Implementation Consultant

Responsibilities:

• Reviewed, discussed, and executed processes and procedures with team on all facets of the project, including but not limited to: project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, and issue tracking, and escalation.
• Identified go-live risks with the client regarding configuration build tasks on a continual basis during the project live cycle.
• Reviewed, assessed, and helped manage the application scope of work during onsite discovery and build based on health systems unique workflow requirements
• Focused client in directing resources and efforts to achieve project goals of migrating data and processes to EMR systems
• Conducted EMR build process by developing security structure, system templates, integration setup and optimizing workflow.
• Productively increased user adoption by facilitating user training for 20+ healthcare systems nationwide, onsite and via WebEx tools. Advised clients on end-user best-practices, meaningful use compliance and revenue cycle dependencies.

Confidential • Minneapolis, Minnesota

Strategic Initiatives Intern

Responsibilities:

• Created a 6-week health and wellness project plan directed around physical and nutritional health programs.
• Constructed program partnership proposals for health-conscious student groups to bridge health disparities.
• Boosted fundraising efforts by implementing strategic marketing campaigns, targeting individuals invested in wellness.