SUMMARY

• Extensive experience in Project Management and functional and technical documentation in the Financial Services sector, with market risk expertise. Incisive skills in workflows and lifecycle management and full documentation including detailed Visio diagrams, flowcharts, mock - ups, schematics, BRDs and reports.
• Proficient in problem resolution. Expert in stakeholder management. Unsurpassed in meeting facilitation, presentations and training. Proficient in business requirements definition and management, structured analysis, process design, data dictionary creation and maintenance. Experience with process and solution design, and solution architecture.

TECHNICAL SKILLS

• Technical documentation
• API programming guides
• Operations Guides
• Run Books
• User Guides
• Training
• Current State Analysis
• Business Requirements
• Functional Specifications involving XML
• HTML
• JavaScript
• SQL
• JSP
• ASP
• JAVA
• C++
• SAS
• Model 204
• Adobe Flash
• MS Office/ Project/PowerPoint
• Wiki markup
• Visio
• JIRA

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Project Manager

Responsibilities:

• Designed and implemented a New Release Administration System based entirely in the Jira platform with streamlined UX/GUI workflows and comprehensive artifact management for all documents and sign-offs and robust reporting dashboards.
• Designed an original customized JIRA ticketing application for UAT testing.
• Designed new taxonomies for documentation and managed the team’s SharePoint site.
• Served as hands-on UAT coordinator for the Central Testing Team (4 in US and 4 in Bangalore) serving Market Risk Infrastructure group (180+ FTEs). Coordinated the team for user acceptance end-to-end and ad hoc testing, UAT, prior to each release.
• Managed release processes for application development of Enterprise Level MaRRS, a Risk Management System with 1300 users enterprise-wide at JPMC. Worked collaboratively and liased with approximately 200 ADs, BAs and PMs across the work streams of MaRRS in the five independent development teams. Brought order, discipline and major management improvements to all aspects of SDLC, testing and release cycles.
• Directly responsible for the major activities in each MaRRS Release Management Cycle: Wrote the What’s New Release Notes, conducted Release Readiness Calls, obtained all Go / No-Go calls / approvals, conducting all PTO Calls (Permit to Operate), conducted Early stakeholder calls, and disseminated a daily status update email at 10am and 5pm.

Confidential, New York, NY

Technical Writer and Project Manager

Responsibilities:

• Created comprehensive documentation and reference guides for all aspects of the company’s software products for trading systems used by buy-side, sell-side, exchanges; EMS, OMS, options, futures and FX traders and brokers. Designed new taxonomies for documentation.
• Created customized user guides for client installations and for white-label deployments of Confidential systems
• Worked directly with developers and with the code to fashion extensive API programming guides
• Documented Algo-Trading applications,
• Wrote and edited white papers for the company’s products and services
• Wrote scope documents for potential clients.
• Edited marketing materials and product sheets.
• Created database dictionaries and documented platform schemas
• Crafted innovative and complex cross-functional Visio flow and infrastructure diagrams of Confidential ’s system architectures, customized to client installations at major banks and brokers.
• Engaged in project management for development projects for new features, enhancements and bug fixes.
• Designed and implemented the Jira system for all developers to support their use of the Agile methodology.

Confidential, NY

Technical Writer

Responsibilities:

• Researched and wrote the Technical Documentation for a proprietary SOA system for the Hedge Fund
• Did deep dives into the code in Java and XML to capture the mechanisms and interactions of the system components.
• Engaged in project management for development of new system features, enhancements and bug fixes.

Confidential, Jersey City, NJ

Business Analyst / Technical Writer

Responsibilities:

• Wrote analysis of current state of the system for broker commission system project.
• Handled Project Management and Business Analysis, and documentation for Financial Adviser Book Analysis Application development project.
• Wrote current state analysis of firm’s net new assets reporting systems. Designed new taxonomies for all documentation.

Confidential, New York, NY

Web Developer / Technical Writer

Responsibilities:

• Wrote documentation for the extensive Information Security function of the FRBNY.
• Designed, coded and wrote a new Information Security Function Intranet Portal with totally revised taxonomies for documentation.

Confidential, New York, NY

Technical Writer / Web Developer

Responsibilities:

• Designed and wrote Functional Specifications; Created a Business Continuity Plan project plan. Designed new taxonomies for documentation.
• Created Fixed Income MD Group Web portal in SharePoint; designed Outage/ Incident/ Issue Tracking system (tool)
• Designed, organized and maintained lists, calendars anddocument libraries in SharePoint.
• Documented Sybase intraday trade tables. Wrote FAQs For Fixed Income MD Products. Wrote Technical Operations Guides for internal use; Dev and build environments. Created a Knowledge Base for troubleshooting. Documented internal system architecture; nightly processes
• Wrote Product Client Guides thatexplain for Fixed Income Market Data Products the Data Distribution Processes, the content in the data set and the definitions of the fields; the availability times and the content of the feeds accessible through this market data product.
• Wrote Product Distributor Guides that explain for Fixed Income Market Data Feeds the times available, the instruments, naming conventions and reference information on fields and commands for the developer

Confidential, NJ

Manager of Information Development, Intranet Systems Developer, PM

Responsibilities:

• Created, customized and administered the company web portal using SharePoint Portal Server, SharePoint Team Services and Windows SharePoint Services. Integrated custom tools into the portal.
• Developed and supported numerous custom ASP/SQL Enterprise Project and Change Management Productivity Tools to manage networking, telecommunications, production, project, data center monitoring and other Confidential corporate information. Trained in MS SQL.
• In the Project Management Office: Managed, edited and wrote extensive documentation for IT Operations, TCP/IP, Networking, Data Center, Software Development and Marketing and Sales: e.g., Algorithmic Trading with BRASS; OMS Direct; Open API for BRASS; FIX Interfaces; User Guides; SOPs; FAQs; release notes

Confidential, NY

Information Developer

Responsibilities:

• Produced and managed the MS Global Market Data Company Intranet Site including support for 125 market data professionals worldwide, 200 market data products and services and the major initiatives of the group. Created new taxonomies for all documentation.
• Designed the knowledge system (Intranet/LAN/print) for standards, scenarios and documentation of the network and data center for BRASS, BRUT and QMS.