Summary

• Leverage wide-ranging talents in computer technology and staff leadership, to effectively championed organizational change, mitigate risk, infuse new ideas, and deliver large-company capabilities.
• Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of C-level executives, staff, and strategic partners.
• Assume complete ownership of all projects, on-budget and with minimal disruption to critical business processes.

KEY COMPETENCIES

Project Management

• MM Project Management
• Adobe Captivate 6.0
• Agile
• Analysis/Design:
• Needs Assessments
• Business Process Re-Engineering
• User Acceptance Testing
• Bizagi
• BMC Remedy
• Budget Management
• Changescape
• Cisco WebEx
• Clarity
• Communication Management
• Information Technology Service Management ITSM
• Implementation/Deployment
• Knowledge Management
• Microsoft Office Communicator 2010
• Microsoft Office Suite 2013
• Microsoft Project 2010
• Microsoft Visio 2010
• Nexus 5.0
• Project Closure
• Resource Management
• Risk Management
• Scope Development and Management
• Strategy and Project Planning Development
• System Development Life Cycle SDLC
• Vendor Selection Management
• Request for Proposal RFP and Qualifications RFQ
• Budgetary Management
• Budget Accountability
• Business Process Re-engineering
• Business Transformation
• Application Development
• Personnel Management
• Configuration Management
• Contract Negotiation
• Enterprise Migration
• Help Desk Management
• IT Policy/Procedure Development
• Staff Leadership
• Strategic Technology Planning

PROFESSIONAL EXPERIENCE

Confidential

Consultant, Implementation Engineer / Technical Project Manager

• In addition to Confidential having a heavy technical project management/infrastructure background, other specific competency areas/backgrounds the client required was one or more of the competencies should be possessed to complement the technical project management background are as follows: Mid-range/Mid-range server/Mid-range build experience, Network/Network server/build experience, VOIP, Organizational Change Management, Data Center Migration/Management, Call Center/De-commissioning, Desktop Deployment/Refresh/Support, Mainframe, and Business Solution experience.
• Confidential provides program management and oversight on the delivery of complex business solutions in a complex, geographically dispersed matrix organization. The project management function was multifaceted requiring a combination of general business acumen, industry intelligence and broad technical knowledge coupled with the ability to plan, coordinate and execute as core competencies. This challenging position requires superior organizational skills and the ability to coordinate across multiple support partners. RICHARD possesses a broad based technical background with emphasis on knowledge of technology and infrastructure and project management processes.
• Managed cross functional, virtual project teams employed Agile, as the standard project management discipline and processes in delivering the right technology solution to the internal business partner on time and within budget.
• Deployed the appropriate technology solution to meet the business requirements.
• Ensured all project health / status metrics FTE hours, all expenses, schedules, etc. were accurately accounted for utilizing Clarity and MS Project 2010 as a time management resource tool.
• Utilized BMC Remedy to engaged external vendors, and assign task.

Confidential

Adjunct Professor / Faculty

RICHARD's discipline is in the content areas of Technology, Management and Business at the Undergraduate and Graduate Level. He has facilitated and is certified to instruct over 40 courses.

Confidential

Custom Business Solutions, Information Technology Consulting Firm

Consultant, Project Manager

• Richard led planning, design and implementation activities that result in converting ELI unsupported business processes to enterprise supported Ellucian Banner processes.
• RICHARD directed and tracked the activities of the English Language Institute ELI staff and Computing Information Technology C IT staff to identify and implement institutional process improvements. This cross-functional team consisted of 17 subject matter experts in current and future state business processes.
• RICHARD's Responsibilities included: Working with university technical and user staff to review, designs and convert current English Language Institute ELI processes to Ellucian Banner delivered processes in a comprehensive way that leveraged existing application technologies and reporting solutions. This conversion effort promoted processing efficiencies for the WSU international student population and made better use of existing of technology. The goal of the project was to improve the quality of process outputs by identifying and removing business process flow obstacles and/or bottlenecks and created standards across departments.
• Used Business Intelligence Software such as Microsoft Visio and Bizagi Business Process Modeler to flowchart business processes, both existing and future Adobe Captivate 6.0 for presentations Microsoft Project 2007 for developing, monitoring and managing the project.
• Created Project Charter and manage scope also warehoused documentation utilizing Blackboard and Pipeline.