Senior Project Manager Resume
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South, CarolinA
SUMMARY
- Experienced results - oriented IT / Telecom Project Manager with over twenty years of significant, progressive experience in managing large, medium, and small scale projects. Focus has been on understanding and analyzing business processes, defining user requirements, issue resolution, implementation, planning and tracking, risk management and change control management. Proven skills in meeting goals and producing bottom line oriented team efforts through excellent interpersonal, motivational and communication skills. Experience working in a variety of companies including Health Care, Education, Telecommunication and Oil & Gas.
- Experience managing project life cycle with focus on scope, resources, deliverables, schedule, budget, vendors and status reporting for custom software development projects for large implementation projects ranging from $500K-$2M. Includes network and infrastructure environment development to support application (Test / Development & Production Environments).
- Dedicated, self-motivated achiever committed to success and adept at juggling multiple tasks in a high-pressured environment
- Proficiency in leading large project teams of 20+ people from requirements gathering, procurement through to implementation and delivery support. Managed virtual teams located domestic and international
- Successfully managed global projects for Fortune 100 / 500 companies coordinating third party vendors, internal and external project teams ensuring scope, time and budget goals defined and achieved
- Possess telecommunication experience utilizing Avaya and legacy platforms. Witness Call Recording, Communication Manager, Customer Interaction Express, eCAS, Modular Messaging and Nice Call Recording
- Background in the areas of information system implementations, software integration, contract and sales negotiations and business analysis processes.
CORE COMPETENCIES:
- Infrastructure and Application Development
- Full Life Cycle Project Management Methodologies
- On- & Off-shore Team Leadership
- Key Stakeholder Relations
- Business Process Re-engineering
- Staff Development & User Training
- Program and Portfolio Management
- Enterprise Applications Implementation
- Requirements Elicitation & Project Planning
- Change Management
- Resource & Budget Oversight
- Issue Resolution
- Risk Management
PROFESSIONAL EXPERIENCE
Confidential South Carolina
Senior Project ManagerResponsibilities:
- Responsible for facilitating the identification of project risks, issues, mitigation plans, and tracking these through the project life cycle.
- Responsible for coordination of customer testing, with the assistance of a Test Analyst on larger projects.
- Responsible for scheduling, facilitating, and recapping project team meetings.
- Responsible for escalation of project issues, and for communication of project status to all levels ofmanagement on both, the customer and IT areas.
- Responsible for monthly reporting of program and project statuses to Executive Leadership (Vice President and Assistant Vice President).
Confidential
Senior Project Manager
Responsibility:
- Project Manager experienced in full life cycle project management for both infrastructure and application development.
- Proven leadership ability in team building and coordination on global and regional projects. Achieved project success
- n the customization and deployment of a global third party metering and harvesting application.by bringing the project in under budget ($400K) and ahead of schedule. Managed IT desktop deployment for over 700 new business / process engineering users acquired as part of Technip’s purchase of the Process Technology branch of Stone Webster. Coordinated Desk Top, Service Desk, Application Software and Network teams to identify, license, package and roll out over 267 applications and hardware for Stone & Webster Legacy employees. Designed and migrated
- Stone & Webster servers and switches to the Technip network. Project was completed ahead of schedule and under budget. Mentored peer Project Managers in other locations in the planning of similar scope in other locations. Utilized
- PMI Project Methodology with a focus on Communication Planning, Change Management and Risk Control during project life cycle. Responsible for recovery of troubled projects and Lessons Learned Reviews. Project Managed multiple application development (custom and off the shelf application development), infrastructure, network, and maritime projects. Lead Project Manager for project audits and lessons learned reviews for all Category 3 IT projects.
Confidential
Senior Project Manager / Consultant
Responsibilities:
- Create and present weekly status reports for Executive Steer Committee. (key metrics, deliverables, risks and issues)
- Research and identified billing discrepancies by third party vendor.
- Escalate issues and set-backs to management for resolution
Confidential
Operations / Senior Project Manager - Professional Services
Responsibilities:
- Achievement of defined goals, objectives and success metrics. Achieved 96% project implementation success metrics for NexGen Avaya and Vertical Legacy Emergency Response Systems. Attained high level of customer satisfaction.
- Responsible for the definition and delivery of approved projects to agreed scope, budget and quality parameters in alignment with strategic objectives.
- Project Advisor to Pre Sales and Engineering Managers in the creation of Business Plans, RFP responses, Statement of Work and Business and Technical Requirement documents.
- Achieved operational improvements for the Professional Services with the creation of project management methodologies in adherence to PMO Maturity Model Level 2 guidelines.
- Developed Statement of Work and managed third party vendors in direct support of implementations.
- Managed Professional Services Department (System Engineers)
Confidential
Project Manager Consultant-Transition Team
Responsibilities:
- Defined and management transition of major department by defining current and future processes. Identified required skills and aided in the plan to hire process.
- Managed the transition of the Finance Department and Self-Funded Group from the Fort Worth, Texas Consolidated Service Center to Denver, Colorado Consolidated Service Center.
- Worked with Operation Managers of Cash, Accounting, Business Intelligence and Business Security to define and document existing, transitional and future business processes and instructional work procedures.
- Coordinated development of formal and on the job training curriculums for both newly hired and transferred employees.
Confidential
Senior Project Manager
Responsibilities:
- Senior Project Manager working with Sales Team to present solutions to potential clients and document Project Management Deliverables in Sale Proposal Documents.
- Project Life Cycle management for National Jewish Hospital Call Center Upgrade Project using Avaya IP Telephony Solutions for mid-size to large enterprises throughout the United States. Implementations included IP Telephony, VoIP, Unified Messaging and other adjunct software solutions such as: Witness Call Recording; eCAS; Customer Interaction Express; Modular Messaging.
- Third party vendor, internal and customer project team management from Sales Initiation to Project Closure.
- Created and implemented project methodologies for Change Control, Risk, Decision Point Management, Communications, Contract Review, Job Cost Controls, Resource Scheduling and Inventory Control.
Confidential
Senior Project Manager
Responsibility:
- Responsible for end-to-end project management activities within Shell Global Solutions International to implement a $2.1M multi-tiered, global application with 10-15 project resources.
- Management of project resources, deliverables, timelines, milestones, costs, schedules, and clients of custom software development projects.
- Maintain a strategic view of business objectives and how various projects fit within those objectives, and responsible for the overall prioritization criteria and process and making decisions or recommendations to executive management.
- Responsible for development of project management control processes, project policies, and documentation for newly staffed Business Consultancy team.
- Communication and Issues Management with stakeholders.
- Continuous Improvement investigation / process development with focus of improving the project planning and delivery.
Confidential
Project Manager / Quality Manager, Information Technology Office)
Responsibility:
- Development of enterprise level Project Management Office with focus on the creation of formal project management methodologies, operational improvements, organizational transformation and implementation of a project portfolio management processes.
- PMO achieved Project Maturity Model Level 2 objectives within 6 months.
- Authored IT Project Management Process Guide and Project Management Process Quick Desk Reference documents.
- Implemented Portfolio Project Management data and reporting processes, led executive portfolio presentations.
- PMO Overseer / Advisor to $18.5 M / multiyear PeopleSoft project responsible for analyzing project status, creating and presenting monthly executive project status reports, weekly project dashboard reports and quarterly state mandated status reports. Analyzed existing PeopleSoft project management methodologies; facilitated process for project methodology practice improvements.
- Project Life Cycle management including MS Project Plan development, tracking/control, audits and senior weekly dashboard, executive monthly status reports and state mandated quarterly audit reports.
- Developed and implemented project management PeopleSoft project specific escalation, scope change control, issues and risk management and meeting management methodologies.
- Planning and deployment of Call Center systems, software development and hardware projects while maintaining high levels of customer satisfaction.
- Project Management of managing projects involving multiple technologies across multiple sites domestic and internationally. Responsible for management of large cross functional project teams and third party vendor resources.
- Responsible for Project Management training and PM compliance audits.
- Development and implementation of a Rapid Recovery of Troubled Project process for high profile projects in jeopardy.
- Project Auditor responsible for company and project level Lessons Learned Review processes: Corporate Mergers and Acquisitions, Divestitures and Professional Services Global projects.