Information Technology Solutions Architect& Project Manager Resume
SUMMARY
- As an Enterprise Architect I am also a certified, experienced and well - rounded Program Manager, Project Manager, Service Delivery Manager and Information and Security Manager.
- Flexibility and adaptability to new situations has been an integral part of my success in integrating people, business processes, business organization and information knowledge management to meet corporate business objectives.
- I am a process-oriented, experienced, and successful IT professional. I am a team player with a comprehensive skill-set and track record of demonstrated success in a wide range of enterprise roles to include tenures as Project Manager, Information Systems Manager, Solutions Architect (Enterprise), and Systems Engineer.
- I am an Air Force veteran who currently holds an active Secret Security clearance.
Areas of Expertise
- Expert proficiency in applying Enterprise Architecture (business, process, applications, systems, data), to plan, design and implement complex end-to-end business and operational support solutions. This includes current and future state target architecture road mapping, process/application/system rationalization, technology planning and governance; including testing strategies, security integration, and business to technology resource identification and alignment.
- Expert proficiency in Enterprise Solutions (customer and internal) for virtualized environments and services such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Data as a Service (DaaS), and Software as a Service (SaaS) applications and or systems.
- Expert proficiency with execution within the DevOps mindset/environment as envisioned by IBM; i.e. the application of enterprise best practices, patterns, processes, tools, methodologies, mitigation, technology integration, evolution, and decomposition of IT/IS monolithic services into both software and IT-based microservice architecture design.
- Expert proficiency preparing and providing reports/presentations to business and technical leadership entities.
- Expert proficiency implementing PMI PMBOK based project and portfolio management concepts and practices to effectively select, initiate, plan, execute, control and close projects in defined scope, on schedule and on or under budget.
- Expert proficiency implementing earned value management and reporting performance objectively to executive leadership.
- Expert proficiency implementing standards based information service and security management systems, controls and processes (NIST, ISO 20000, ISO 27000, Trust Services Principles (SOC 2), HIPAA, SOX (IT), PCI (DSS/PA DSS), GLBA).
- Expert proficiency managing Federal contracts including problem resolution, task order management, employee management, subcontractor management, and contract performance reporting.
- Expert proficiency managing, developing, and supporting vendor and customer relationships.
TECHNICAL SKILLS
Standards/Practices: Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), IBM’s Four Domain Architecture, Enterprise Unified Process (EUP), Information Technology Infrastructure Library (ITIL/ITSM), Function Point Analysis (Application Development Cost Estimation), Constructive Cost Model (End-to-End Application Development Costing), Zachman Framework, Iterative process Software Development Lifecycle (SDLC), Waterfall Software Development Lifecycle (SDLC), TM Forum’s Business Process Framework (BPF/eTOM/TAM)
Operating System Environments: VMWare ESX, Microsoft Windows Server, IIS, SQL Server, Exchange Server, SharePoint Server, SharePoint Online, Project Server, Project Online, Systems Center Operations Manager, Systems Center Service Manager, Systems Center Configuration Manager.
Other Applications: EqualLogic PS Series Group Manager, IBM StorageWorks, HP StorageManager, EMC NaviSphere, Legato RepliStore, Legato Networker, Veritas NetBackup, Seagate Backup Express, BMC Remedy, Bladelogic, Netcracker, eEye Digital Security Retina, NMap/ZenMap, CyberCop, Telnet, FTP, MS Word, Access, Excel, One Note, Visio, PowerPoint, IE, Mozilla Firefox, and internally developed Intranet applications.
PROFESSIONAL EXPERIENCE
Confidential
Information Technology Solutions Architect& Project Manager
Responsibilities:
- Enabling unified work management by designing end-to-end solution integrating data from Project Management Information System and IT Service Management System such that Executive leadership has a real time, view of all work performed in the enterprise.
- Identifying Project Management Institute (PMI) based project and portfolio management procedures to better plan, prioritize and manage IT initiatives.
- Leading project to standardize enterprise project management tool-set, processes, procedures and documentation. This includes serving as the Systems Architect, subject matter expert (SME), trainer and administrator of the Office 365 SharePoint and Project Online cloud services.
- Serving as the Information Services Department’s point of contact during corporate audit attestation engagements.
- Leading project to implement Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and associated Information Assurance practices to improve company’s ability establish, maintain and objectively report IT security posture.
- Identifying and defining the ontology between business units, processes, and IT to correctly classify business and technology domain hierarchical relationships (dependencies, associations, realizations, categorizations, definitions) allowing a better understanding of the business and thereby improve speed of execution.
- Providing current and future state product and infrastructure strategic planning as business needs evolve.
- Preparing and providing executive level reports to corporate leadership.
Confidential
Technical Project Manager
Responsibilities:
- Participated in initiative to define, sequence and document tasks related to refresh of firewall, intrusion detection, and network management devices.
- Created process maps, workflow diagrams and flow charts depicting refresh event activity.
- Created various job guides documenting how to utilize the client’s change management, request management, and procurement management applications.
Confidential
Solutions Architect & Manager
Responsibilities:
- Creating project initiation documentation such as project scope documents and requirements matrices.
- Coordinating with resource managers to ensure projects were resourced properly.
- Creating and managing project schedules within Microsoft Project.
- Conducting periodic meetings as necessary to monitor project status.
- Performing risk management and taking corrective action where necessary to keep projects on scope, on schedule and on budget.
- Preparing and presenting project status reports.
- Conducting “lessons learned” sessions upon project completion.
- Lead project to document the existing computing environment to identify and align capabilities to departmental business requirements.
- Lead project to deploy an upgraded computing environment to support HTS business requirements. This included obtaining Authority to Operate (ATO) via the Department of Defense Information Assurance Certification (DIACAP) process, solution documentation, network build out, server build out, and software load and configuration.
- Designed Project Server solution to meet TRADOC requirements for project management.
- Lead project to implement Project Server solution to include server application load and configuration of Microsoft Windows 2008 Server, IIS, SQL Server, SharePoint Server and Project Server.
- Lead project to pilot implementation of Systems Center components to enable ITIL compliant Service Desk, Configuration Management, Service Monitoring and Customer Fulfillment service offerings.
- Acted as Tier III production support for HTS systems by performing troubleshooting and root cause analysis as needed.
Confidential
Sr. Program Manager
Responsibilities:
- Lead project to identify departmental strategic goals and implementing a continual improvement process to evaluate and improve departmental processes.
- Lead project to document organizational and individual roles and responsibilities to identify and align skill-sets required to achieve departmental goals.
- Lead creation and implementation of Project Management Institute Project Management Body of Knowledge (PMI PMBOK) compliant project management methodology policy and supporting processes.
- Lead documentation and implementation of Capability Maturity Model Integration (CMMI) compliant software development life cycle processes.
- Lead implementation of an AIBI Project Management Office (PMO).
- Lead project to implement an AIBI Webb Applications Service Desk as the first phase of establishing ITIL compliant service delivery capabilities.
- Lead introduction of principles based on the Four-Domain Architecture (FDA) to begin identifying and documenting the AIBI enterprise architecture.
- Engineered technical solution to build out development, test, and staging environments to support AIBI’s software development capability.
- Lead project to implement technical solution to standardize AIBI’s software development platform.
Confidential
Deputy Program Manager
Responsibilities:
- Managed the portfolio of enterprise infrastructure projects. Managed resource allocation and team member workload. Created and maintained project related artifacts such as work breakdown structures, project network diagrams and project schedules, analyzed project activities, determined resulting impacts to project schedules and took necessary action to bring activities in line with the plan. A few of the projects managed include:
- EMS Project - this project included data center build out, procurement and implementation of over 400 HP DL 385 and DL 585 enterprise class servers, Cisco Catalyst 6500 and 2600 class enterprise network devices and EMC Symmetrix DMX Storage Area Network (SAN) storage devices to implement an enterprise wide USDA messaging and collaboration solution utilizing Microsoft Exchange, Microsoft Office Communicator and Microsoft SharePoint Server.
- FSA Stabilization - A project mandated by the US Congress that included data center build out, procurement and implementation of over four hundred HP DL 385 and DL 585 enterprise class servers, Cisco Catalyst 6500 and 2600 class enterprise network devices and EMC Symmetrix DMX SAN storage devices to stabilize the back-end computing environment and front end web farms. The project included phases to improve the hosting environment by implementing VMWare virtual technology, migrating to the latest version of IBM WebSphere, and extensive improvements to multiple internally developed applications.
- Reorganized the team of contract employees to better position resources to efficiently deliver IT services in a reliable and repeatable manner. The effort included defining roles and responsibilities for the organization’s departmental entities as well as its individual contributors. Several technical positions identified during the effort were adopted and position descriptions as identified in the roles and responsibilities document were used to focus individual’s efforts within the organizational structure.
- Introduced Project Management Institute based project management concepts and practices to improve organizational resource management. The effort resulted in creation of a dedicated Project Management Office to manage project initiation, planning, execution, control and closure. Lead PMO creation of standardized templates for work breakdown structures, resource breakdown structures and project schedules which significantly improved the organization’s ability to address new project initiatives and achieve business objectives.
- Introduced and implemented ISO/IEC 27000 compliant information security management procedures to improve enterprise wide environmental audit and remediation practices. The initiative resulted in creation of a more streamlined process to implement, verify, monitor, maintain and report server security settings. The initiative also provided a mechanism to more effectively respond to security audit findings and requests for service.
- Introduced and implemented ITIL based service desk function to improve customer service and establish a centralized point of contact for future IT service delivery initiatives.
- Introduced and implemented ITIL based Incident Management process to insure incidents and service requests are detected, recorded and resolved in a manner that minimizes adverse impact on business operations. Implementation resulted in a significant increase in technician productivity, customer satisfaction and quality of the customer’s service experience. The service desk has become a featured asset when acquiring new ITS business.
- Introduced ITIL based Service Monitoring and Control process to improve current computing environment health monitoring procedures and adhere to industry best practices.
Confidential
Open Systems Storage Engineer
Responsibilities:
- Designed a Microsoft SharePoint based collaboration portal modeled on ITIL and Microsoft’s MOF service delivery principles. Used the portal to introduce ITIL based process improvement strategies to the organization.
- Designed disaster recovery process for hosts connected to the clients EMC CDL720 based backup environment.
- System Security and Capacity Engineering (SAN): As a Storage Engineer, I managed and supported a diverse range of equipment including Hitachi Tagmastore USP, Storage TEK 280 and 150, SUN USP 9990 and 9960, EMC Clariion CX700, CX3-40 and CX3-80 storage frames as well as Clariion CDL720 Virtual Tape Libraries. A few of the management interfaces I utilized include Santricity Storage Manager, EMC NaviSphere, EMC CDL Console, Hitachi Remote Console, and SUN/HDS Storage Navigator.
Confidential
Technical Process Architect & Engineer
Responsibilities:
- Process Architecture & Engineering: As a Microsoft Certified Systems Engineer (MCSE) and an ITIL certified professional I implemented IT service management concepts, principles and practices at US Central. I chartered the Systems Engineering Process Improvement Team and used the group as the mechanism to introduce ITIL based process improvement strategies to the organization.
- System Security and Capacity Engineering (SAN): Configured Active Directory Domains (LDAP), Organizational Units, Group Policies, and Sites. OS auditing, security configuration and application monitoring. Installed and configured multiple IBM DS4800 based fibre mesh Storage Area Networks (SAN), maintained HP HSG80 based fibre mesh SAN as well as Dell branded EMC CX200 Direct Attached Storage (Disk Arrays). Performed data migration to consolidate data to IBM DS4800 platform. Managed storage environment using IBM StorageWorks, NaviSphere, and Compaq Storage Manager.
- Intra-Enterprise Solution Engineering: Initiated and completed various intra - enterprise initiatives to make U.S. Central’s computing environment more robust and reliable. A few of those initiatives included:
- Implemented Microsoft Operations Manager to monitor and manage critical enterprise services such as Active Directory, Exchange, SQL, DNS and DHCP. This implementation also included improvements to our service monitoring, reporting and incident management processes.
- Designed and implemented solution that consolidated the company’s many support related application databases within a highly available clustered Microsoft SQL environment.
- Implemented an automated notification system to ensure application managers are notified of events that may adversely affect their systems.
- Planned and implemented our Windows 2003 Server Active Directory Migration.
- Participated in Exchange 2000 to Exchange 2003 migration.
- Performed preliminary proof of concept evaluations of EMC’s VMware and Microsoft’s Virtual Server to determine what advantages virtualization will provide.
- Business Recovery Center Network Upgrade: Participated in reengineering the Business Recovery Center’s computing environment. TI upgrade resulted in significant security, performance and reliability improvements as well as providing a 50% improvement in disaster recovery exercise performance. Configured EMC Networker based back-up and restorative processes and systems.
- Active Directory Architecture Upgrade: Reengineered U.S. Central’s active directory architecture. TI upgrade resulted in significant security, performance, and reliability improvements. TI resulting architecture is compliant with the National Security Agency/Central Security Service guidelines for computing environments.
Confidential
Implementation Architect & Engineer
Responsibilities:
- Sprint Hosting Process Architecture: Modified the Rational Unified Process (RUP) architecture to create an iterative provisioning process for better utilization of technical resources, shorter implementation periods, higher quality output, and an enhanced customer experience.
- Intra-Enterprise Process Engineering: Engineered process methodologies for all Managed Web hosting customer life cycles. As a process improvement team member, my recommendations directly resulted in a program that, once implemented, increased efficiency by fostering cross-functional relationships between various company business units.
- Requirements Analysis: Analyzed requirements and suggested a modification of Sprint’s existing Service Level Agreement (SLA) to accommodate new customer classifications to insure measurable levels of quality support while offering Sprint customers the level of resource control needed for their hosted business applications.
- Active Directory Architecture: Designed and implemented multi-domain and multi forest Active Directory environments for Sprint’s Web hosting business unit. Designed and implemented each customer’s Active Directory environment including Sites, Subnets, and Replication Topology. Installed and configured DNS and Active Directory Services. Customized the AD environment as necessary by creating custom OU structures. Delegated administrative control using ADSI and Group Policy.
- Solutions Architecture: Performed implementation of 90% of all solutions containing Microsoft SQL Server 2000 in a clustered configuration as well as implemented complex multi-site Microsoft Exchange enterprise solutions. Built custom Web Application and Database Servers using Microsoft’s Automated Purposing Framework or APF.
- Mentoring: Created training materials, including a “Best Practices Guide” for implementation and multimedia based training aids for new implementation team members. Conducted technical briefs and presentations to explain solution architectures to the client’s management and engineering personnel
- Customer solutions Process Architecture & Engineering: Established process architecture for each client, analyzing and modeling each customer’s configured environment, and implementing the customer’s SQL, IIS Web Farm (FTP & HTTPS), and MS Exchange technical solutions.
- Systems Planning & Visual Modeling: Authored, and completed deployment diagrams using the Unified Modeling Language (UML) to depict the behavioral and environmental views of the Hosting Implementations Infrastructure.
- System Security and Capacity Engineering (SAN): Configured Active Directory Domains (LDAP), Organizational Units, Group Policies, and Sites. OS auditing, security configuration and application monitoring. Configured hosts to connect to Hitachi 9600 based fibre mesh Storage Area Network (SAN) as well as Direct Attached Storage (Disk Arrays).
- Disaster Recovery Architecture & Engineering: Configured Veritas Netbackup based back-up and restorative processes and systems.
Confidential
Manager of Network Services
Responsibilities:
- Active Directory Architecture: Designed, procured, installed, configured, and maintained the Kansas City division’s Active Directory Security Domain Structure. This included hardware modifications, software updates, security patches, and server hardening. Administered database (SQL), web (IIS), and application servers (Site Server 3.0) in support of production web farms and sites. Also supported Java and VB development activities.
- Network Security Architecture & Engineering: Designed, procured, installed, configured, and maintained enterprise routers and switches to support CBIZ application development team. Tracked network performance metrics to locate and eliminate “choke” points. I coordinated with third party vendors and telecommunications equipment providers. Resolved intra/inter domain anomalies. Implemented VPN solutions to enable remote access to the CBIZ Intranets and Extranets