Manager, IT Operations Resume Manchester, NH - Hire IT People

SUMMARY

Manage the teams performing growth and maintenance of network and server operations across multiple locations and international borders as well as oversee end user service helpdesk processes to streamline global information technology operations. Lead and mentor projects and teams, offering a diverse background of successful projects, including moving corporate datacenters, consolidating infrastructure footprints, streamlining business operations, and setting the direction for the future of the business’s technological efficiencies.
Experienced at working and leading in cross - functional, matrix environments, promoting excellence and translating business and technical requirements into successful operational projects for leadership and customers.

CORE TECHNICAL COMPETENCIES:

PROFESSIONAL EXPERIENCE

Confidential, Manchester, NH

Manager, IT Operations

Responsibilities:

Directed IT initiatives to implement the business continuity and disaster recovery plans.
Created IT policies, processes, hardware and network standards, and documentation for the company.
Implemented enterprise solutions to enhance data security across the network and at the endpoints, as well as across all functions of the business. Meeting HIPAA Compliance standards, and laying the groundwork to meet SOC2 and HITRUST standards
Managed all project based implementations under budget and in time
Managed the resources to take the company from 150 employees in two locations to over 600 employees in eight locations.
Implemented a 2016 Active Directory domain utilizing Amazon Web Services in a HIPAA protected environment to meet regulatory requirements and compliance.
Implement a support model for all locations based on company needs.
Implemented a helpdesk ticketing and entire ITSM solution to manage workflow, requests, incidents, assets and future growth, utilizing ITIL and best practice methodology.

Confidential, Waltham, MA

Manager, Network Services

Responsibilities:

Directed the datacenter buildout for the headquarters relocation, including all vendor activities; met deadlines and business objectives to meet growth projections while maintaining current operations of all systems.
Implemented processes and standards creating efficiencies, limiting virtual sprawl and decreasing company risk and exposure while following best practices and meeting business objectives in a regulated and validated environment.
Integrated messaging platforms to include Cisco UC’s voice and video, Lync/Skype, and Hosted Exchange to provide better and more efficient communications throughout the company.