Delivery Manager
SUMMARY
- He a certified candidate, as Agile Coach / SAFe Agilist TEMPhas halped his clients deliver Enterprise and Global business transformation programs.
- He TEMPhas enabled Program and Portfolio Level Agile SAFe transformations for multi - million, multi-year Greenfield COTS Solution implementation based on SAP CRM, Guidewire, and Documentum.
- He coached business managers into Agile product owners, mentored staff on SAFe, Agile, Scrum and Kanban Practices like CI/PI, ATDD, TDD, JAD, RAD and sprint functions.
- He halped define SOPs for incremental development, releases and acceptance.
- He easily gains / Negotiates support of CxOs, Stakeholders, Teams (Vendors, in-house), business support functions through Timely, well analyzed and summarized reports and performance snapshots.
- As a Scrum master, he achieved target sprint velocity and burn rate through TEMPeffective Sprint planning, Retrospectives, backlog grooming, daily scrums/stand up and product owner engagements.
- He is proficient in Collaboration (Sharepoint, Confluence) ALM (JIRA, Rally, HP ALM, TFS) project management (MS Project, Clarity, HP PPM).
TECHNICAL SKILLS
Program Management: PMO, SDLC, Vendors, Clients, Sponsors, Stakeholders Delivery, Business Support Functions, Change Management
Project Management: Size Estimates (Function Points, Delphi, CoCoMo), WBS, Resources, Scope, Changes, Risks, Issues, Configuration, Quality, SAFe Agile (eXtreme, Scrums, Kanban), Waterfall, Iterative, Hybrid
ECM/CMS/EDMS /WCM: Documentum, Filenet, Canon IIDMS, xPression, SCS, SDS, Portal Integration, Input Accel Captiva, Documentum Foundation Classes(DFC), Documentum Foundation Services(DFS), D2, xCP, Records Management, Digital Asset Management(DAM), CTS, RPS, WebTop, WDK, Brava, DQL, SAP Connector, Siebel Connector, SharePoint
Application Design: Client Server, Web Based, Service Oriented Architecture(SoA), n-Tier, Rational Unified Process(RUP)
Middle ware: Web sphere, Web logic, Tomcat, IIS, Citrix Presentation Server, MS MQ, Oracle Message Broker, SOAP, RESTful
Backend: SQL, Oracle, MS Access, Windows, Linux, Solaris, HPUX, Mainframes (AIX, VAX-VMS, IMS)
Languages/Frameworks: C/C++, ATL COM, Visual Basic, C#, ASP.Net, Java/J2EE, VB.Net, TCL/Tk, Perl, MFC, Win32 API, JSON, Spring, Hibernate, MVC
Tools: Rally, MS Project, Project Server, Primavera, Clarity, Visio, MS Office, Team Foundation Server, Crystal Reports, HP PPM, JIRA, ConfluenceBusiness Process Management(BPM) / Business Process Re-Engineering(BPR): Process Modeling (As Is, To Be), Flow Charts, Documentum Workflows, Collaboration(eRoom), Data and Application Migration/Conversion
Business: ROI Analysis, Pest Analysis, NPV, IRR, EVM, Transfer Pricing, Activity Based Costing, Franchising, outsourcing, Revenue Augmentation, Bottom Line, Top Line, P&L, Income &Cash Flow Statements
Infrastructure: Server Sizing, SAN Storage, Network, BC/DR, Local Area Network, Data Center Migration, MPLS, Firewall
PROFESSIONAL EXPERIENCE
Confidential
Delivery Manager
Responsibilities:
- Monitored program through Scrum of Scrums for implementation of COTS ECM solution
- Gated Waterfall approach for Project Plans: WBS, Quality, Risk, Change, Configuration, Communication and Closure plans in MS Project for new enhancements and investment initiatives
- Capture, collate, analyze and improve performance metrics from sub projects (risks, budget, resources, timelines, burn downs, user stories coverage, sprint velocity), report to appropriate audience for their support, buy in to changes
- As agile coach guided IT managers into Product owners. Enabled them to define product release goals and value propositions., prioritization and product direction
- Achieved planned Sprint velocity and burn rate through TEMPeffective sprint planning, retrospective meetings, backlog grooming and daily scrums, TDD and RAD/JAD sessions and impediments removals
- Collaboration wif cross functional groups like Architects, Support functions (Release management, Architects, Finance) vendor teams, supply chain for meeting the business/project objectives.
- Engineering Content Management: SAFe agile release trains to store, categorize, classify, search, retrieve engineering artifacts and integration of ECM platform wif enterprise applications of CMS
- MAOP Analysis Application: End to End implementation of cloud based application for Regulatory reporting of maximum allowable operating pressure and integration wif Asset management systems and GIS platforms
- Electric System Model enhancement: Convergence of Electric distribution models as single source truth, maintenance, and enhancements. Integration wif CRM, GIS platforms for streamlined distribution operations
Confidential
Program Manager
Responsibilities:
- Business planning: Develop and wrote business cases and worked IRR / ROI / Value Realization for annual planning
- Developed, Scheduled, Monitored and Controlled Integrated master plan clubbed wif individual sub project plans
- Gated Waterfall approach for Project Plans: WBS, Quality, Risk, Change, Configuration, Communication and Closure plans in MS Project for new enhancements and investment initiatives
- Capture, collate, analyze and improve program performance metrics from sub projects (risks, budget, resources, timelines, burn downs, user stories coverage, sprint velocity), report to appropriate audience for their support, buy in to changes
- As agile coach, enabled team transition and absorb into agile practices and ceremonies
- Achieved planned Sprint velocity and burn rate through TEMPeffective sprint planning, retrospective meetings, backlog grooming and daily scrums, TDD and RAD/JAD sessions and impediments removals eBilling Bill Pay Member Experience: SAFe agile release trains to enhance customer experience for enrolment for paperless billing, invoicing and payments across all plans and services
- BCBSA Mandate: Hybrid approach of scrum sprints and waterfall for Sharing of Benefit design data wif BCBSA / CHP for ValueQuest reports dat would enable BCBS to analyze, communicate and sell benefits and value realization of the plans to members in lieu of cost incurred
- RUSS Rewrite: Automation of Group survey for their categorization and classification using Agile scrum sprints. Integration wif back end systems to bring in efficiency, efficacy and enhanced customer experience
- RDS Enhanced Services: Help Groups to realize higher and optimum federal subsidy for retiree drug program offered by groups to their retired employees
- DNoA and VSP Enhancement: Program to bring in efficiency and efficacy in the operations of the services through the vendors for Dental and Vision programs.
- SAP CRM: Agile scrum sprints for Greenfield COTS implementation and standup of industry standard Customer relationship application
- Short Term Disability S/W Upgrade: Enhance file feed and update integration to back systems on account of upgrade of services by vendor of Short term disability services for employees
- Hyperion Cloud Implementation: Migration of on premise Business planning application Hyperion to Oracle Cloud.
Confidential
Senior Project Manager
Responsibilities:
- Wrote business cases and worked IRR for yearly business planning. Business case included efficient / TEMPeffective technical solutions, L2 plans and business benefits
- As agile coach guided scrum teams and team members, use and adopt agile and lean development by defining SOPs for incremental development, releases and acceptances of user stories.
- As SAFe agilest halped build Agile release trains for SAP CRM interfaces wif applications and business processes.
- Mentored and guided scrum teams and scrum masters on agile processes, development and continuous improvement
- SAFe Scrum master for implementation of SAP CRM and integration wif plant & field business unit using agile release trains(ART)
- Achieved planned Sprint velocity and burn rate through TEMPeffective sprint planning, retrospective meetings, backlog grooming and daily scrums, TDD and RAD/JAD sessions and impediments removals
- Waterfall approach Project Plans: WBS, Quality, Risk, Change, Configuration, Communication and Closure plans in MS Project for new enhancements and investment initiatives
- Collaboration wif Architects, support functions and vendor teams for meeting the business/project objectives.
- Used Team Foundation Server for build and release management
- Usage of PMBOK guidelines for crating project artifacts and defining delivery processes
- Transmission & Storage Oneview: PI ipad/ surface dashboard for proactive monitoring / trending of gas engines performance
- ServiceBench: B2B cloud application for Scheduling / Routing of vendors and field technicians for Home Protection plans customers using ios devices
- Maximo upgrade: upgrade from 5.5 to 7.5 of asset management solutions
- Codes & Standard Audit Tool: mobile and tablet based automation of field audit findings and data collections
- Streetlight trouble reporting: Mobile and web reporting of street light outages using SaaS GIS maps
- SWIFT: Kanban(Just in time) scrum sprints for building eCommerce transactions for move in move out services and billing interface for move in move out and home protection plan customers
- ComIndexer: ingestion of work order completion forms into documentum and maximo and work flows for payments
- C360 Interfaces: Integration end points of plant & field applications wif SP CRM (e.g ESRI, Maximo, Theft & Collection etc)
Confidential
Lead Scrum Master
Responsibilities:
- SAFe policy theme at portfolio level build to make agile release trains for guidewire integration wif policy admin systems. Integration of both consumer as well as commercial policy products wif guidewire
- Achieved planned Sprint velocity through TEMPeffective sprint planning, retrospective meetings, backlog grooming and daily scrums and engaging of product owner using Rally
- As agile coach played the role of process check master, ensuring team following agile process for each user story as per definition of Done and facilitated product owner writing user stories, halped other scrum masters in agile ceremonies
- Used Continuous Integration, Continuous testing, JAD sessions and TDD to increase sprint velocity, burn down
- Waterfall approach Project Plans: WBS, Quality, Risk, Change, Configuration, Communication and Closure plans in MS Project for implementing Documentum ECM and xPressions. Integrating of Guide wire claims center wif Documentum ECM using DFS and xPressions using SOAP
- Setup of share point portal for Document management (Project Artifact repository) and Approval workflows
- ECOS - Policy Theme: implementation of GCC using SAFe Agile release trains (ART) Integration of GCC wif policy admin systems for both consumer and commercial product lines
- Documentum expressions: Documentum ECM implementation and xPressions based applications for customer communication
- PEGA BPM: Integration of Guidewire and Documentum ECM wif PEGA BPM for business process workflows
Confidential
Program Manager
Responsibilities:
- Managed Integration of Application Portfolio (approx. 100 applications), Data (ER Diagrams, Data maps, Data Flow, Staging, finalization) and Processes (As Is, To Be, Flow Charts, Data Flow, Document flow using MS Visio) of revenue streams for centralized command and control
- Setup and governance of Program Management Office(PMO) for Business Process Management / Re-Engineering, Change Management and Enterprise level IT programs
- As Agile coach, enabled app owners into Product owners and guided teams to scrum functions and processes
- Ownership of Resource (vendors, in-house & client) Plan, Risk Management Plan, Change Control Plan and Quality plans
- Documentum ECM solution implementation for enhanced regulatory compliance. Business Process Re-Engineering on account of Documentum Workflows (As Is, To Be, Flow Charts, Data Flow, Document flow, Metadata capture, Taxonomy population)
- Estimation of Return Analysis, Cost Benefit Analysis, Cash Flow, Income Statement, Balance Sheet, Activity based costing for business, Transfer pricing for partners, Revenue and Cost Budget planning for the program
- User TFS for work scheduling and assignment and managing capacity utilization of resources
- Steering committee meetings to gain support from Sponsors, Stakeholders, Business Unit heads, Support functions, Vendors and Partners for the business transformation and IT programs
- NeGP Program (Washington DC, India | USD 41 mn | Team: 68 | May 09 – Dec 12)
Confidential
Program Manage
Responsibilities:
- Greenfield EDMS implementation and integration wif SAP ERP, Siebel CRM, LDAP. Management of Enterprise content through its life cycle (Capture, Storage, Classification, Processing, Retention, Archival along wif Collaboration,
- Business Process Management: Process Modeling (As Is, To Be), Flow Charts, Data / Document Flow Diagrams, Use Cases, Rational Unified Process
- ECM / WCM / EDMS / CMS: Integration of non-structured Enterprise Content(ECM) and Web content(WCM) to business and supporting applications like Siebel CRM, SAP through Content templates.
- Funnel Creation through Presales (RFP response, Technical Solutions, PoCs, SoW) Feasibility Study: Size, Effort, Cost and Business impact estimates
- Agile (eXtreme – TDD, Pair Programming, Continuous Integration), Waterfall, Iterative and Hybrid methodology used
- GTECH DMS (Providence, RI | USD 750K |
- Aventis – WCM (France, India | USD 750K |
- AAI – WCM (India | USD 360K | Team 12 |
- SPL (New Brunswick, NJ | USD 600K |
- Citibank EDMS (Japan, Australia, India USD 5.3 mn
- ITGI-DMS(India | USD 2.1 mn |
- Spansion (Sunnyvale, CA | USD 1.3 mn