Summary

Over 10 plus years of seasoned experience as a Project Manager/ Business Analyst with extensive knowledge and experience across the project life cycle using Software Development Life Cycle SDLC in the fields of Procurement, Finance, Mortgage, Health Insurance, Investment Banking, Telecommunication, Mortgage industry, E-Commerce, Annuity and State/Federal agency

Profile

• An energetic and vibrant professional who will deliver projects with excellence using creativity, enthusiasm and years of solid experience in both business analysis and project management
• Skilled in software delivery management, process management, business requirement definition and client training. Technically rounded in multiple delivery methodologies, ITIL implementations, Business Process Automation, SharePoint delivery, quality assurance, and software development. Key combination of business knowledge, technical experience, and exceptional facilitation and communication skills to excel in any project and environment. Dynamic and strong in both leadership and team roles
• Proven track record managing small to multi-million dollar projects using detailed project plans, status reporting, and RAID logs and mitigation
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle SDLC , Iterative Software Development Life Cycle Process as per Rational Unified Process RUP and Agile
• In-depth knowledge and experience in the documentation of business process requirements and specifications, design and development of use case scenarios
• Extensive experience in facilitating user group meetings and gathering system requirements for web application development using Rational RequisitePro, Caliber, Microsoft Word and Tele-logic DOORS
• Experience in conducting Joint Application Development JAD sessions for requirements gathering, analysis and design
• Recognized for being exceptional in communicating the business application workflow to stakeholders, application developers and end users
• Experience in enabling necessary collaboration among business and development teams to achieve clear and well-defined requirements
• Experienced in developing Use Case Models, Activity Diagrams, Sequence Diagrams and Data Flow Diagrams DFD
• Strong visual modeling and business process modeling skills with tools like Rational Rose, MS Visio and StarUML
• Worked in team environment and developed relationship with external customers and internal counterparts
• Experienced in writing SQL queries to manipulate Oracle database and performing manual testing.
• Acted as a liaison between business owner, SME and development teams and gather meetings presenting project scope
• Assisted in developing test cases based on product features and functionality, and user interaction possibilities
• Well versed with conducting gap analysis, developing proof of concept, and detailed story boards to help with business and technical decisions
• Excellent analytical, organizational, communication and documentation skills along with good process management skill to gather requirements to bring out the quality product

Career Path:

Confidential

Responsibilities:

• Lead the implementation of Online CE and Virtual Warehouse by utilizing Agile process
• Researched, reviewed, and analyzed the effectiveness and efficiency of existing business processes and developed strategies for using web technology, portals and collaborative tools to enhance or further leverage these processes
• Successfully performed flexible project management, project task organization, budget and deadline management with internal project team and external client teams
• Led sessions with decision makers, managers, and end users to define business, financial, and operations requirements to facilitate implementation of new or improved business processes
• Convert the Business Requirements Specification BRS into Feature Document using Microsoft Word.
• Worked with Development Lead's to conduct iteration planning using TFS Team Foundation Server
• Facilitated Domain Walk, Demo Walk and Show Intake
• Created Wire frame models for both Online CE and Virtual Warehouse application
• Created traceability Matrix to maintain the requirement flow views to determine feature and use case dependence.
• Coordinated and performed in-depth tests, including end-user reviews, for modified and new processes, and other preliminary or post-implementation support

Environment: MS Office Suite, MS SharePoint, Ms Viso, TFS Team Foundation Server ,

Confidential

Responsibilities:

• Took ownership in modeling and documenting the end-user's AS-IS workflow and TO-BE business processes.
• Gathered business requirements from all users under IT service delivery and followed IT PMO Methodology to deliver the project.
• Skillfully captured business processes, gathered and documented business requirements and produced technical specifications translating effectively the business needs into what the technical team required to implement
• Managed end-to-end projects and project teams, focusing on excellence in timeline, budget, quality and customer satisfaction software delivery, process improvement and third party software evaluation and delivery projects
• Developed and maintained excellent customer relationships with members of the business at all levels, including many executives, based on earned trust and a history of delivering with excellence
• Critical role in the mentoring and development of junior team members in the area of business analysis and project management. Responsible for coordinating and seeing through the recruitment process for new technical team members and business analysts
• Created different artifacts such as project methodology requirements documents, business process flows using Microsoft Word and Microsoft Visio.
• Support and maintained Request IT, Access IT and Problem Tickets TSRM and also supported all the escalation or any IT related issues for the customers.
• Support overall coordination between all involved parties, using project management skills and techniques.
• Work with third party vendor to deploy multiple projects.
• Worked as SME for SharePoint and created system requirement document SRD for SOX and Accounts Payable project which was built on SharePoint
• Completed SharePoint admin training including tools available to create customize business and project work spaces.

Environment: Lotus Notes, MS Office Suite, MS SharePoint, Ms Viso, Ms Project, PlaningIT, Request IT, AccessIT, PeopleSoft

Confidential

Responsibilities:

• Conducted Joint Application Development JAD sessions with stakeholders throughout SDLC to resolve open issues.
• Created Interface specification documents between impacted applications.
• Developed use case with UML for new product functionality.
• Utilized ESDM and Agile Methodology to configure and develop process, standards, and procedures.
• Work with the SME to understand the Annuity product and prepare BPR documents for ongoing projects.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Interfaced with business users to identify Business Objectives, Stakeholder Needs, Decision Framework, Solution Scope, Stakeholder Expectations and Critical Success Factors.
• Participate in stage gate sessions, transition to release DDI and all other ESDM lifecycle meetings for projects
• Created procedure document for RUBY Scripting.
• Work with the development team and created RUBY Scripts for testing automation.

Environment: Lotus Notes, SQL Server, HP Quality Center, Siebel, RUBY, Mainframe, SQL Lite, Oracle 11g

Confidential

Responsibilities:

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Performed Gap Analysis to check the compatibility of the existing Mediation system infrastructure with the new business requirements.
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Convert the Business Process Requirements BPR into System Specification Requirements SRS using Caliber.
• Implemented Use Cases to capture the system requirement by using RequisitePro and RSM.
• Implemented RUP methodology to develop process, standards and procedures.
• Modulated the detailed design of the system using use case diagrams, class diagrams, sequence diagrams, Activity Diagrams using MS Visio and RSM.
• Created Wire frame models for web development application.
• Created different traceability views to determine feature and use case dependence.
• Traced test cases and functional specifications to SSRs and BPRs using Caliber.
• Created Interface document between upstream and downstream applications.
• Utilized SQL queries programming to understand the DB structure.
• Created, compiled, maintained and communicated orderly test results and status reports.
• Worked with the clients on the final signing process in the user acceptance stages.

Environment: ASP.NET3.5, Caliber, ClearCase, Clearquest, RequisitePro, Rational Software Modular RSM , SQL Server, UNIX, Oracle 9i, Java, HTML, XML, JavaScript, J2EE, HP Quality Center, Microsoft SharePoint ,GIS System

Confidential

Responsibilities:

• Tracked time lines and acted as a liaison between the developers and the project managers regarding project progress.
• Assisted project manager with estimating project deadlines and the amount of hours and resources needed for completion.
• Used Agile methodology for developing Procurement web site.
• Provided page mock-up by using PowerPoint presentation
• Evaluated existing documents and interviewed end users to understand the domain's business process.
• Identified the guidelines set by Global Procurement to make sure that the To-Be process stays within.
• Interviewed the DBA and studied the various relationships between the tables in the database.
• Provide assistance with monthly data extraction using SQL and import the list utilizing MS Excel.
• Wrote and updated numerous use cases using MS word.
• Developed ERD diagrams for Data migration Tables and managed phases of migration.
• Wrote and updated test cases based on the requirements.
• Performed black box testing and conducted UAT of the Supplier Look-Up application.
• Documented bugs recovered during UAT and kept close track on bug fix by following up with developers.
• Documented suggestions and change requests by the testing group.
• Conducted change request meetings with the Global Procurement managers and acquired approval on the necessary changes in the application.

Environment: ASP.NET, Java, Windows XP, Oracle9i, MS Office Suite, Crystal Reports, SharePoint Portal Server 2003, CMS, Ariba Buyer 8.2, Informatica

Confidential

Responsibilities:

• Organized and setup process owner and stakeholder meeting sessions to define application scope.
• Performed gap analysis to come up with application boundaries and touch points using EMC Documentum
• Developed the scope and vision document that defined the primary goals, objectives and scope of the Loan Work project.
• Followed RUP methodology during the entire life cycle to create use cases, activity, and class and work flow process diagrams
• Involved in arranging JAD sessions with subject matter expert SME and development team for requirements gathering and discussing use cases.
• Participated in walkthroughs where risks, constraints and other issues related to mortgage Loan were discussed.
• Used Rational RequisitePro to develop use cases based on the requirements gathered from end users.
• Wrote numerous use cases base on the business requirements.
• Developed process model, detailed business policies and modified the business requirement document after writing use cases.
• Developed use case diagrams, activity diagrams to validate different business processes.
• Developed application's business architecture for rapid and controlled Loan Work application development.
• Involved in functionality and regression testing during the various phases of the development.
• Validated the system end-to-end testing to meet the approved functional requirements.

Environment: MS Office Suite, Rational Rose, Rational Requisite Pro, Oracle Financial Applications, SQL, Java Script, EMC Documentum, ASP.NET

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Confidential

Responsibilities:

• Assisted the Project Manager in scope definition and cost estimation
• Followed up with the SME in every module to ensure that FDCPA Fair Debt Collection Practice Act guidelines are being followed
• Created a simpler version in a diagrammatic approach using Star UML that how client, customers and agents were connected and introducing UP SALE idea by improving company date base information in customers Credit history and employment
• Acted as a liaison between other corporate departments, including Executive, Legal and Information Services as well as vendor relationships
• Requirement gathering and analyzing - conducting customer interviews, surveys and creating Scope documents defining Partial payment option PPO methods
• Followed Agile Methodologies for the Software Development Life Cycle
• Provided strategic support in development of detailed project plans, work assignments and milestones.
• Used MS Project in updating timelines and project scheduling for the new automated payment system.
• Developed use-cases and use-case diagrams from the functional requirement using STAR UML
• Created and managed requirements using Microsoft Word
• Involved in developing state diagrams for developers to create tools that would let the users develop different PPO options
• DFD and state diagrams were created using Ms Visio Analyzed and tested the user interface UI and redesigned it to increase its user friendliness for the business user.
• Maintained the Requirement Traceability Matrix RTM and managed requirements.
• Conducted end user training sessions and validated revised documentation. Led Power Point presentations for the development of technical applications for the departmental user base.

Environment: MS Office Suite, StarUML, Java, ASP.NET, MS Project

Confidential

Responsibilities:

• Created the AS-IS Model of the system, performed complete GAP analysis to identify problems in the existing system using Rational RequisitePro, evaluated risks and provided recommendations for TO-BE Model.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and ensured that critical requirements are not missed.
• Facilitated and led group discussions to elicit requirements in Joint Application Development JAD sessions by communicating with developers for the development of the new system
• Developed functional specifications, software requirements specification SRS and created User Interface prototypes
• Adapted UML standards to create use case, sequence, activity and state diagrams using Rational Rose
• Wrote numerous use cases from the requirements gathered to develop the new insurance provider application
• Supervised the development and the testing team
• As part of a team, provided assistance with monthly data extractions using SQL
• Involved in GUI Design Sessions with Usability Team
• Participated in the user acceptance testing UAT for E-navigator application.
• Wrote numerous test scripts and analyzed test results from UAT testing.
• Conducted end user training sessions and validated revised documentation.
• Reported any incident, followed Change Control procedures using Rational ClearQuest.

Environment: Rational Requisite Pro, Rational Rose, UNIX, Oracle 8i, HTML, C , Rational ClearQuest, MS Office,

Confidential

Responsibilities:

• Developed and documented Software Requirements Specification SRS using Microsoft Word
• Collaborated with product and technology sponsors to evolve business requirements and documented them in the Business Requirements template
• Developed use cases based on the gathered business requirements
• Involved in gap analysis of the existing system and the to-be system
• Scheduled and conducted meetings with user SME members to identify requirements documented them in specification documents and identified priorities
• Created and maintained other miscellaneous documents such as ROI, legal aspects, lender impact, and operational impact of new features on all software systems
• Interacted with the users and business relationship managers and facilitating implementation of changes using ERD diagrams
• Conducted JAD sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests
• Developed process model and detailed business policies
• Extensively used MS Project to track deliverables
• Developed test plan, test cases and coordinated the loan level tests with the QA team to verify implementation of new features
• Facilitated user acceptance testing UAT of the online cash management solution.
• Participated in data analysis for verification purposes

Environment: MS Project, SQL, Java, HTML, XML, Oracle, MS Office