| My Location | PERSONAL SUMMARY A competent and experienced Project Manager, with approx. 14 Years' experience in managing multi-disciplinary teams of varying sizes and complex programs of work in Development, Maintenance and Support Areas and has the ability to build strong relationships with all stakeholders and to turn proposals into reality. Especially successful in management roles that demand rigor, a high level of drive, dedication and a focus on delivering business outcomes through the use of various methodologies. KEY SKILLS AND STRENGTHS - 1. Approx. 14 Years of experience in IT Industry with various roles like Project Manager, Technical Manager, Release Manager, Project Lead, Technical Lead, Developer, etc.
- 2. Extensive Project Management experience including resource administration, customer relationship management, team management and ensuring delivery within quality, time and cost parameters
- 3. Extensive experience in SDLC with strong hand-on knowledge of several processes like Analysis, Design, Development, Testing and Implementation
- 4. Extensive experience in handling Development, Maintenance and Production Support Projects
- 5. Strong analytical, problem solving and technical/managerial skills
- 6. Strong Interpersonal, Communication and Presentation skills
- 7. Effective Time Management and Prioritization skills
QUALIFICATION AND TECHNICAL SKILLS | Educational Qualification | Masters in Computer Applications from IGNOU, India in 2008 Bachelor in Commerce from Delhi University, India in 2000 Two Years Professional Diploma in Network-Centered Computing from NIIT National Institute of Information and Technology , India in 1999 | | Operating Systems | Windows X UNIX | | Languages Front End | - Oracle Developer Suite 10g Forms Reports
| | Databases and related Tools | - Oracle 11g/10g SQL/PLSQL
- Quest Software TOAD
- SQL Developer
- Sqldbx
| | Application | | PROFESSIONAL EXPERIENCE | | | | | | | | | | Role | HCL On-Site Delivery Manager Support and Maintenance Project and Technical Manager | | | - Agilent Technologies Inc., Santa Clara, California, United States
| | | - Oracle PL/SQL, TOAD, SQL Developer
| | Project Description:- Project consists of providing Support and Maintenance Services for the applications coming under multiple Tracks under the Portfolio. 40 members team is involved in Support and Maintenance of applications by using multiple technologies. Responsibilities as a Delivery Manager:- - Single point of contact for all communications / escalation / discussion with customer during US Timezone
- Holding Weekly and Monthly External with Client Side Senior Managers and Business Users Meetings and Internal with the Project Leads and Technical Leads Meetings
- Communicating project status to project sponsor, relevant stakeholders, involved parties and all team members On-Site and Off-Shore
- Negotiating and resolving issues as they arise across areas of the project and where they impact on other activities, systems and projects
- Resource administration, customer relationship management, team management and ensuring delivery within quality, time and cost parameters
- Ensuring a high level of customer focus internally and externally with due care and attention to customer priority issues and appropriate levels of customer communications
- Ensuring a high level of technical/functional knowledge within Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently
- Ensuring maximum customer satisfaction for both internal and external customers
- Developing and maintaining customer satisfaction measurement metrics in conjunction with Team Leaders
- On-time delivery of all the Deliverables with best quality
- Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results
- Identify and solve any conflicts that arise and minimize potential risks
- Resources On-Boarding/Off-Boarding
- Coordinate all the application transitions and knowledge transfers from other vendors
- Establish direct contact and communication with other service delivery providers and application contacts to resolve issues that cut across the Information Technology environment
- Managing staff to ensure that all milestones are achieved within the agreed timeframes
- Ensuring effective quality control processes are in place to monitor deliverables produced
Responsibilities as a Technical Manager:- - Responsible for reviewing BRD, Estimation, Technical Specification, Technical Solutions, etc.
- Providing Technical leadership and direction for the Support Team
- Coordinates with technical and project leads to accomplish assigned special projects
- Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business
- Responsible for identifying, analyzing, measuring and managing project risks
- Help Team in finding Technical Solutions where ever required
- Helping Team in preparing Value Generation Ideas, Problem Management, etc.
- Help Team in preparing dashboard reports for ongoing monitoring of projects
| | | | | | | | | | | Role | Project/Technical/Release Manager | | | - UBS Bank, Weehawken, New Jersey, United States
| | | - Oracle PL/SQL, TOAD, SqlDbx
| | Project Description:- Project consists of providing Development and Maintenance Services for the applications coming under the Project. 30 members team was involved in the Development and Maintenance of applications by using multiple technologies. Responsibilities:- - Responsible for BRD Analysis, Estimation, Designing, Testing and Delivery for Assignments
- Responsible for Functional Discussion with the Business with respect to the BRD.
- Responsible for preparing Functional Specification Document, Non-Functional Requirement Document, Approach Paper, Design Specification Document, Test Cases Document, Testing Code Review Document, Delivery Release Notes, Deployments, etc.
- Communicating project status to project sponsor, relevant stakeholders, involved parties and all team members On-Site and Off-Shore
- Regularly reviewing Project Status and Emerging Risks and Select/Approve potential solutions
- Negotiating and resolving issues as they arise across areas of the project and where they impact on other activities, systems and projects
- Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business
- Ensuring a high level of customer focus internally and externally with due care and attention to customer priority issues and appropriate levels of customer communications
- Ensuring a high level of technical knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently
- Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results
- Establish direct contact and communication with other service delivery providers and application contacts to resolve issues that cut across the Information Technology environment
- Preparing and Presenting WSR Weekly Status Report to client
- Identify and solve any conflicts that arise and minimize potential risks
- Monitor and maintain the project communication plan and process
- On-Shore/Off-Shore Coordination, Work Allocation, etc.
- On-time delivery of all the Deliverables with best quality
- Identify and action continuous improvement opportunities
- Taking care of Quality and Compliance
- Implementing best practices and processes
- Playing a role of Release Manager and managing all the Releases by following the complete Release Management process defined by client
| | | | | | | | | | | Role | Project/Technical Manager | | | - HCL Technologies Ltd, Chennai, India
| | | - Oracle PL/SQL, TOAD, SqlDbx
| | Responsibilities:- - Taking care of Quality and Compliance
- Identify and action continuous improvement opportunities
- On-time delivery of all the Deliverables with best quality
- On-Shore/Off-Shore Coordination, Work Allocation, etc.
- Monitor and maintain the project communication plan and process
- Identify and solve any conflicts that arise and minimize potential risks
- Preparing and Presenting WSR Weekly Status Report to client
- Establish direct contact and communication with other service delivery providers and application contacts to resolve issues that cut across the Information Technology environment
- Define goals and outline approach and make adjustments within the constraints set to achieve the optimum results
- Ensuring a high level of technical knowledge within Customer Support team members as evidenced through turnaround time of issues and ability of Customer Support to resolve issues independently
- Ensuring a high level of customer focus internally and externally with due care and attention to customer priority issues and appropriate levels of customer communications
- Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business
- Negotiating and resolving issues as they arise across areas of the project and where they impact on other activities, systems and projects
- Regularly reviewing Project Status and Emerging Risks and Select/Approve potential solutions
- Communicating project status to project sponsor, relevant stakeholders, involved parties and all team members Off-Shore and On-Site
- Holding Weekly and Monthly Internal with the Project Leads and Technical Leads and External with Project Sponsor and Client Side Senior Managers Meetings
- Responsible for preparing Functional Specification Document, Non-Functional Requirement Document, Approach Paper, Design Specification Document, Test Cases Document, Testing Code Review Document, Delivery Release Notes, Deployments, etc.
- Responsible for Functional Discussion with the Business with respect to the BRD.
- Responsible for BRD Analysis, Estimation, Designing, Testing and Delivery for Assignments
- Implementing best practices and processes
| | | | | | | | | | | Role | Project/Technical Lead | | | - Co-operative Group Ltd., Manchester, United Kingdom
| | | - Oracle PL/SQL, Developer 2000 Forms Reports , TOAD, Unix
| | Responsibilities:- - Analysis, Designing, Development, Testing and Implementation
- Preparing Project Documentation, Estimation Document, Assignment Progress Document, Technical Specification Document, Test Cases Document, Testing Code Review Document, Delivery Release Notes, etc.
- Performance Tuning for the Code
- Peer Code Review, Testing, etc.
- On-time delivery of all the Deliverables with best quality
- Single Point of Contact for the Team to the Project Stakeholders
- Providing regular status reports for all activities related to the Project
| | | | | | | | | | | Role | Project/Technical Lead | | | - Coles Group Ltd., Melbourne, Australia
| | | - Oracle PL/SQL, Developer 2000 Forms Reports , TOAD, Unix
| | Responsibilities:- - Analysis, Designing, Development, Testing and Implementation
- Preparing Design Specification Document, Test Cases Document, Delivery Release Notes, etc.
- Performance Tuning for the Code
- Preparing Project Documents
- Peer Code Review, Testing, etc.
- On-time delivery of all the Deliverables with best quality
- Single Point of Contact for the Team to the Project Stakeholders
- Providing regular status reports for all activities related to the Project
| | | | | | | | | | | Role | Software Developer | | | - HCL Technologies Ltd, Noida, India
| | | - Oracle PL/SQL, TOAD, SQL Developer
| | Project Description:- Project consists of redevelopment of Basic Information System using multiple technologies for Distribution Subsystem. 40 members team was involved in the redevelopment all the modules of application by using multiple technologies. Responsibilities:- - Responsible for Analysis, Development, Test Case Preparation, Unit Testing, etc.
- On-time delivery of all the Deliverables with best quality
- Preparing Project Documents
- Peer Code Review, Testing, etc.
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