Summary

PMP certified as well as Certified Scrum Master, result oriented Project Manager with 13 years experience in IT project management, software development, deployment and production support. Skilled in managing multiple initiatives including development and deployment to multiple international customer accounts, application migration and user transition across data centres internationally and managing the funding and executive reporting for international global projects. An effective leader with unique ability for conflict resolution and problem solving. Recognized for automating and using troubleshooting skills to improve productivity and quality.

KEY SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Project Manager,

• Managed 5 Million budget project finances and executive level status reporting for international deployment of competency metric tool CMT . Developed tool for forecasting annual cost estimates. Managed weekly status reporting for worldwide deployment across 30 countries. Collaborated with geography leads, development teams, deployment managers and system engineers.
• Managed and coordinated development, deployment and finance tracking of Tivoli Live Monitoring Services TLMS R2 Release and Remote managed infrastructure services RMIS to multiple international customer accounts completed on time and within budget.
• Managed funding for global resources for the Integrated Technology Delivery organization keeping the global budget under control
• Managed feasibility assessment project for enhancement to install, move, add change IMAC process for Amgen resulting in the decision of not going ahead with the project due to lower priority and lack of funding.

Environment: Lotus Notes, MS project, MS Word, MS Excel, IBM Webconference, Lotus ST Unyte meeting, Lotus Live Meetings Power point, Windows XP,DB2,Java,HTML

Project Manager,

Confidential

• Lead the SDPortal application migration from Rel. 2.1 and 2.2 in Boulder Colorado to new release 2.2.1 in North Harbor, UK. Managed and coordinated activities for entire project life cycle. Provided hands on support to initial pilot testing, change requests, integration testing, data migration and transition to new system. Migrated other application users on Boulder infrastructure to North Harbor system.
• Managed initial phase for implementation of Blazent software for IT outsourcing for customer accounts GAP, Cendant . Managed setting up team, resource agreements DOUs and infrastructure services using new business database.
• Managed deployment of configuration management tool for National Bank Financial Group, a major Canadian client.
• Managed large infrastructure service deployment to internal IBM global account IGA . Successfully developed project plans and project definition reports for configuration management that is now used as baseline for all configuration management projects. The project plan was created based on scrum principle of continuous delivery of valuable working software. The team decided on what needs to be done and worked towards it in specified time. At regular intervals the team reflected on how to become more effective. Scrum method of swarming was also implemented at some points where the design was challenging.
• As a critical situation CritSit manager, gathered and reported productivity data for SDPortal, successfully resolving performance issues impacting European deployment.
• Selected as backup project manager for SDportal providing overall project management support during execution.

Environment: Lotus Notes, Rational project mgmt MS project, MS Word, MS Excel, Webex, Power point, Windows XP,DB2,Java,HTML, IBM Webconference, Lotus ST Unyte meeting,Lotus Live Meetings

IT Specialist, Lead Support,

Confidential

• Initiated production support structure for new application SDPortal. Defined support processes Documented administration and installation guides, on-boarding flow charts and templates and end user documentation
• Coordinated user id and access control across over 30 servers to ensure uninterrupted connectivity for the portal.
• Identified and defined need for problem and ticket management ManageNow toolset and handled the approval process.
• Coordinated installation of backup tool on all the servers. Proactively identified and addressed concerns and issues from customers and team members
• Received awards from the research manager, project manager and architect.

Environment: Lotus Notes, MS Word, MS Excel, Webex, Power point, Windows XP,DB2,Java,PL-Sql, Linux OS, IBM Webconference, Lotus ST Unyte meeting, Lotus Live Meetings

Team lead and IT Specialist

Confidential

• Installed release / patches almost every weekend with 100 success. Before finishing any release made sure that the customer has tested and provided agreement for the same as per Agile/Scrum method. Conducted review after the releases lessons learned for improvement.
• Played a key role and received several awards in successfully installing 2 new applications on time in spite of significant issues saving IBM potential penalty. This was done by daily interaction with the team in the final month and the team decided on the next steps just like scrum. The team reflected on progress and responded to change as required per scrum manifesto. These 2 applications were IBM websphere applications. Primary role in the same was to troubleshoot, test, debug and deploy to the new servers which later became the production servers. Also played a key role in managing the whole process by interacting with developers and issue tracking and interfacing with customers.
• Provided automated UNIX scripts to the production support team which resulted in substantial reduction in off hours time.
• Team lead for maintenance and support of 10 applications and 1 interdepartmental website. Tested install plans and application prior to install. Diagnosed and debugged complicated issues helping the development team in resolving the problem. Attended Outages and Post Outage Reviews. Helped in identifying root cause for outages.
• Designed developed, tested and implemented Quality gate database as internal project creating schema design using ER diagram and, requirement document, database and screen designs. Provided SQL queries for all screens to front end developer. Implemented Java JSP coding for some screens.
• Designed, developed, tested and implemented tool for analysis of change management request CCID form helping governance efficiently track compliances of request for a particular release / patch.
• Designed, tested and implemented utility to send department personnel email listing required deliverables due in next 5 days facilitating management of deliverables.

Environment: Lotus Notes, MS Word, MS Excel, Webex, Power point, Windows 3.1/XP,DB2, Linux OS, Veritas Cluster Server, Veritas netbackup, MC, Websphere TX, Websphere Application Server WAS , WTX Webservices Tivoli, BEA message Q, SQL, PL / SQL, Java JSP, Lotus ST,

IT Specialist IBM consultant at

Confidential

• As an Applications Developer, supported interfaces between SAP and ORACLE applications. Developed infrastructure to support Accounts Receivable reporting system.
• Created PL / SQL scripts to upload data in Oracle, performed calculations and updated the database for further reporting.
• Tested and modified SAP interfaces supporting the major upgrade of Mercator and supported migration to reengineered technical architecture by testing Shell scripts, Mercator code and AUTOSYS jobs.
• Developed shell scripts and Pro C programs to extract data from Oracle to interface with Sybase.
• Analyzed and Reverse engineered the existing job scheduler in PRO C.

Environment: Lotus Notes, MS Word, MS Excel, Windows 3.1/95, SQL, PL/SQL, UNIX OS, Passport GUI Tool , Mercator, Autosys, ConnectDirect, Oracle Forms 5, SQR, Extract, C, C , Business objects