SUMMARY

• Professional Technical Project/Program Manager and Scrum Master with fifteen years of experience in software development and implementation.
• Proven track record of successfully delivering complex project irrespective of technology, industry or business process.
• Highly focused in supporting complex, cross - functional, deadline-driven projects while able to identify goals and resolve issues.
• Manage large-scale projects, with varying budgets.
• Adept at owning complete project life cycle with proven track record of excellent stakeholder management and change management in fast changing environment.

Areas of expertise

• Project/Program ManagementOracle ERP / SalesforcePMO / Stakeholder Management
• Agile Coach/SCRUM MasterBusiness IntelligenceMaster Data Management
• Cloud / SaaS DevelopmentSystem IntegrationGlobal Team Management
• Change ManagementMerger & AcquisitionVendor Management

TECHNICAL SKILLS

• Oracle Time & Labor (HCM)
• Oracle Self-Service Human Resources (HCM)
• Oracle Customer Data Hub - Customer Master (MDM)
• Oracle Financial ERP R12
• Oracle ERP 11i
• Oracle Sales
• Oracle Territory

PROFESSIONAL EXPERIENCE

Senior Project Manager / SCRUM Master

Confidential - Oakland, CA

Responsibilities:

• Responsible for Business Intelligence portfolio and strategic projects
• Led efforts to implement Microsoft Projects Online, a single project management tool and repository for IT projects
• Led a strategic BI project to integrate various systems to automate the Advertisement Revenue Recognition process. As a result, efficiency to create accurate report increased three times.
• Led BI projects to provide analytics / dashboards for listener behavior and customer service interaction and to integrate Hadoop with Kochava system for analytics
• Managed R11 upgrade for Oracle Cloud ERP
• Managed implementation of Cornerstone Learning Management System and integration with Workday for automation of group assignments. Let to 15% increase in employee training and state reimbursement for employee training.
• Streamlined company-wide process for requesting legal services by implementing Onit, a cloud based application for Legal Department.

Project Manager / SCRUM Master

Confidential - Daly City, CA

Responsibilities:

• Increased planning and forecasting capability of Sales and Finance organizations by implementing BIRST Analytic. Was responsible for selection and management of the vendor.
• Significantly improved business process and system automation by managing the implementation of Salesforce Sales Cloud (with Knowledge Management & Chatter), Big Machine Quoting for the Global Sale Organization. Project involved complete business process re-architecture as Confidential moved from Siebel application., thereby involving extensive change management. Saved $160K annually in license fees and by consolidating custom application into cloud applications
• Saved $300K annually by improving customer satisfaction as a result of implementing Salesforce Service Cloud for Global Customer Care Organization to provide Technical Support to the customers. Scope included web based portal, access management, case management, defect tracking, feature requests, escalations, subscription management, Confidential Contact Center Integration and Confidential Mobile App integration. Also saved $60K annually in license fees and by consolidating custom application into cloud application.
• Saved more than $1 million by streamline business processes and improving organizational efficiencies by implementing Salesforce Sales Cloud PRM that included web based partner portal, application submission, application review, application approval, contracts drawings, partner setup, partner review and quoting, lead management and ordering. Project involved extensive Change Management.
• Increased process efficiency and data quality by implementing Dell Boomi Master Data Management (MDM) solution for Customer Master for the Sales and Finance organizations. Worked closely with Dell to provide valuable product enhancement suggestions and helped in building their product roadmap. Helped establish Data Governance for continued success. Project involved extensive Change Management.
• Managed building complete Data Center (server room, servers, VMs, UPS, PDUs, HVAC, network infrastructure, telephone system etc.) for the new Burlington, MA office consolidation after acquisitions. Managed from RFQ to installation
• Led product development teams for the development of Confidential Business Edition Cloud, which is Confidential full suite in cloud. This project involved building a complete Cloud based Billing and Customer Care Solution

Senior Project Manager

Confidential - Bellevue, WA

Responsibilities:

• Managed the implementation of Oracle Global Trade Management (GTM) application for export compliance. Increased profits by $1.5million annually by reducing the fines imposed by the govt.
• Managed the upgrade of Oracle Financial and Manufacturing Applications from 11i to R12. Order To Cash, Record To Report, Procure To Pay, & Manufacturing

Solutions Architect

Confidential - San Jose, CA

Responsibilities:

• Designed the solution for data quality management for global implementation of Oracle Customer Data Hub. Data quality management involved address doctor corrections as well as D&B enrichment. Solution involved data cleansing, standardizing, enrichment, and data governance.

Senior Project Manager / SCRUM Maser

Confidential - San Francisco

Responsibilities:

• Managed a global initiative to implement a three-tier distribution model. (Oracle ERP, SFDC (PRM & CRM) & custom configuration tool) for Prospect to Cash process and system redesign project. Increased ISRs efficiency by15% as a direct result of project allowing client to spend more time on closing deals.
• Managed project to give incentive to customers to replace old servers with new models at discounted rates to maintain customer loyalty. Collaborated with business to create policies for program. Revenue increased by $3.5M in first year of implementation.