Program Manager Resume

SUMMARY

A program management position in an organization looking to deliver technology solutions dat consistently exceed business expectations of time, quality & money.
A strong and driven project/program manager wif a successful delivery record of over $14 million worth of business functionality on a multi - year 130+ people program.
A passionate “technologist at heart” who really goes into the trenches to challenge & stimulate software developers. An astute manager of budget & business stakeholder expectations.
A planner wif exceptional attention-to-detail, problem solver & negotiator: worked wif 5-10 geographically dispersed cross-functional teams, resolved conflicts, negotiated resources & budget.
Adept at both Waterfall & Agile/Scrum. Led SDLC standardization effort in a large IT organization.
8 years of industry & research experience in technology solutions. 3.5 years on project management activities.

TECHNICAL SKILLS

Schedule: MS Project/Excel; critical path, milestones & team interdependencies

Resources: demand versus capacity planning using analytical models in Excel

Risk: risk log/tracker, prioritization & action items

Communication: weekly/daily meetings wif business stakeholders & technical teams

Quality: defect tracking & triage, Quality Center

Progress tracking & reporting: Exec level dashboards & reports in PPT, Excel & SharePoint

“Go-Live” planning & execution: detailed plans wif config, deployment & validation phases

Budget: effort estimates for each feature, timesheet actuals in Clarity PPM, Excel $ burn rate

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Managed intake and change control processes for new business requests.
Prepared & tracked schedule & milestones, assessed risks, capacity & technology constraints.
Managed release budget using timesheet actuals in Clarity PPM and forecast models in Excel.
Facilitated weekly communication between business stakeholders & technical teams; daily communication wifin technical teams: solution designers, enterprise architects, Dev teams, testing teams and operations / production support teams; tracked action items via Action log.
Aggressively focused on quality of each release: triaged and prioritized defects wif testing teams, coordinated fixes wif various development teams.
Carried out deployment planning, acted as master of ceremonies for production deployments.
Led resolution of production issues and established first production support processes in the program before transitioning to a dedicated production support team.
Solutions in OSS/BSS & Customer Care: enhancements to order management, provisioning, rating & mediation, and customer care portals. Technology: ConceptWave order manager, Oracle databases, Enterprise Java web services, XML, VBScript, JavaScript/ASP.

Project Manager

Confidential

Responsibilities:

Very business critical and high visibility effort; reported directly to Executive Director and presented progress to Senior VP & other business execs on a weekly basis.
Built an 8 person cross-functional team from scratch, established processes, managed the development of tools & strategies for fixing data, managed schedule & milestones, and handled change management of various production systems.
Led the team from front in a high pressure political environment. Reduced data discrepancies by 75% in 2 months to restore the confidence of the Business Unit in the technology division.