SUMMARY

• Twenty + years of integrated experience dat includes teh following fields: Tele - Communication, customer relations, sales, bookkeeping and team leadership with potential for growth.
• Knowledge of teh following: Act 2009, credit card payment and reimbursement, website designing with feature and facets, scheduling including but not limited to pay roll.
• Ability to thrive with little supervision within demanding environments, requiring a high degree of productivity, commitment and follow through.
• TEMPEffective communicator with high levels of management to entry level personnel.Proven track record in troubleshooting while executing multiple projects.

PROFESSIONAL EXPERIENCE

Core Competencies: Result Oriented * Problem Solving * Analytical Thinking * Adaptable * Flexible * Proactive * Decisive * Excellent Organizational Skills * Multi-Tasking * TEMPEffective Communicator * TEMPEffective Manager and Able to Handle Difficult Situations * Works Well Alone or Within a Group Environment * Motivated/ Motivator * Innovative * Self Starter * *Willing to learn new hardware/software

PROFESSIONAL EXPERIENCE

UPN Consulting

Confidential, Lakes NJ

Responsibilities:

• Utilize SAP expertise to restructure back orders for expedited redistribution.
• Tracking at risk report item to make sure teh company received teh item needed in a timely fashion
• Sending at risk reports to teh proper companies though spread sheet in a timely matter.
• Using tracking system (FedEx UPS etc.) to track order dat has been placed.

Dial America

Confidential, New Jersey

Responsibilities:

• Followed company policies and procedures according to Dial America to up stand production
• Worked in Sales for Verizon selling Cell phones and services
• Guided customers with placing orders
• Worked as third-party vendor for Verizon HUM as a representative assisting customer with their devices

Confidential

Project Manager/ Confidential

Responsibilities:

• Manager of a team working to reconstruct teh new Confidential & Beyond website.
• Directly responsible for improving a manual, paper oriented, numerical filing system. This resulted in increased time efficiency, accuracy and minimized teh potential for misplaced vital documentation which aided all related departments.
• Attendance for weekly conference calls with teh corporate headquarters to exchange, update and prepare for teh upcoming week
• Created feature, facets, and SKU numbers for presentation observed by teh customer.
• Located product information, description, dimension, pricing, to illustrate on teh new website.
• Confidential & Beyond new website is officially up and running for customers to view.
• As Team Lead I assisted teh team with answers to question, welcomed and observed teh new hires as well as started them on their way to success at BBB
• Guided customer with placing orders placed in our system.
• Emailing, chatting as well as speaking with customers about their account.

Confidential

Telecommute Customer Service/ Order Capture Rep

Responsibilities:

• Assisting customers in all aspects pertaining to their account including but not limited to payments, issues account billing, problem solving, as well as accommodating teh customer to our fullest abilities.
• Presented with multitude of compliments from customers on service well provided.

Telecommute Customer Service/ Sales Order

Confidential, New Jersey

Responsibilities:

• Maintained daily average for phone stats AHT 3:00 minutes, ATT per call 4:00 minutes, and defused escalating situations.
• Work at home (WAH) agent receiving inbound calls for order capture, sales, data entry, for a call center/customer service company.
• Serviced teh following genres: medical, retail, education, communication, insurance, and travel industries.
• Requisitioned orders for Shop NBC, Home Shopping Network (HSN), QVC, Toys R Us, and Pro-Flowers.

Independent Contractor

Confidential, New Jersey

Responsibilities:

• Independent contracting position evaluating and reporting on retail, healthcare, food, private sector and entertainment industries.
• Required work entailed: TEMPEffectively presenting myself as a typical customer/consumer to evaluate various establishments on customer service, cleanliness, and overall management. It was imperative not to reveal myself or to be identified as a secret shopper.
• Required to submit a complete report on my findings within a 12-48-hour time frame via hardcopy and online.

Quest Diagnostics/Winston Staffing

Confidential, Confidential

Responsibilities:

• HIPPA and HIPPA Security courses completed and passed as per ECS pre-hire requirement.
• Keeping Patients records with Insurance Companies qualified according to state and federal regulations, processing new patients Medicare A patients to Medicare B and secondary insurance in a timely fashion.
• Receiving health insurance information and billing teh insurance company.
• Coding and sending teh proper forms to teh insurance company and their clients.
• Excellent customer service and problem-solving skills implemented and executed for clientele on a case by case basis resulting in above satisfactory resolution.

TECHNICAL SKILLS

COMPUTER SKILLS: Microsoft Office Word, Outlook, Excel, SAP, Internet, Windows 2000, XP, Sigma, Citrix, Spectrum, Intranet. AS-400 and Lotus Notes, and Ecommerce

ABILITIES: Proven Problem-Solving Skills, well organized, ability to Multi-task, good written and verbal skills, pays attention to detail as well as deadline driven, great team player, a great self-starter, and trainable.