TECHNICAL SKILLS

• Enterprise platforms
• Unix/ Linus migrations
• Project Professional
• Project Server
• Remedy
• Rally
• WebEx Social
• SmartSheet
• Microsoft Office (Windows and Mac)
• Windows SharePoint Services
• Windows SharePoint Server
• Version One Jira
• Jira - Agile
• Puppet
• OpenStack
• VMWare

PROFESSIONAL EXPERIENCE

Senior Scrum Master

Confidential, Charlotte, NC

Responsibilities:

• Supporting 12 team members with transforming into an agile, self-organizing team, using Kanban.
• Working with the team, creating processes and procedures to streamline and add structure to their workday
• Conduct all ceremonies, adjusting ceremonies to fit the pace of team
• Provide best practices and support to both the team and Leadership
• Removing impediments as they arise
• Collaborate with other Scrum Masters and Coaches on a regular cadence
• Improving communication between Development and IT teams; as well as between Leadership and the technical teams
• Navigate a very complex process driven environment, keeping all the daily noise away from the teams for them to move forward effectively

Senior Scrum Master

Confidential, Charlotte, NC

Responsibilities:

• Supporting 2 teams with transforming Waterfall teams into sAFE teams. Both at different stages and maturity in the Agile process
• Supporting fast-based development of Meaningful Use development required by the DEA and CDC
• Conduct all ceremonies, within the prescribed time boxes
• Provide best practices and support to both the team and Product Owner
• Navigate a very complex process driven environment, keeping all the daily noise away from the teams for them to move forward effectively

Senior Project Manager

Confidential, Charlotte, NC

Responsibilities:

• Managing project using TPM (PMP based methodology adopted by Confidential )
• Managing projects through the full project management life cycles
• Managing up to 5 projects with budgets ranging from $1 million to $5 million
• Transforming and effecting change within the team culture. Driving team from waterfall to Agile through coaching members and leadership on best practices.
• Support full SDLC processed, aligning the institutional processes with Agile processes within the team
• Scrum Master for three teams - Puppet, OpenStack development and Blueprint Development
• Responsible for the activities of technical team of 7 within WebEx Social, supporting continuous change and fast paced Release cycles
• Managing release cycles using Scrum methodology
• Act as a Scrum coach, mentoring project management team on best practices and implementing Scrum into a mostly PMI run environment
• Managing Stakeholders and expectations with effective communication and following company processes and procedures
• Defining scope by facilitating workshops and brain storming sessions
• Act as go-between for business and technical teams, ensuring scope is set correctly and in detail
• Managing scope to eliminate scope creep before or during Releases
• Project planning for ongoing projects as well as new projects being migrated onto WebEx Social
• Track, define and control project schedule Project performance reporting
• Responsible for teams across multiple time zones - UK, India and various areas within the US
• Fostered and environment of open communication and problem solving, by improving processes and creating new effective processes and policies
• Managing budget - inter team billing and overall project budget management
• Responsible for decisions and final recommendations, often effecting more than one BU or the entire Program
• Risk management - analysis, response planning
• Change management – Served on the Change Board, facilitating discussions to ensure changes are approved/ rejected or implemented accordingly
• Utilized Project Professional, Rally, and Remedy as planning/ monitoring tools

Senior Project Manager/ Scrum Master

Confidential

Responsibilities:

• Drove and delivered critical application solutions within Service Level
• Agreement focusing on enhancements, maintenance, and business continuity, providing 24x7 on call emergency support
• Assisted various units to adopt Agile/Scrum methodology in a software development and hardware deployment environment
• Managing projects through full lifecycle
• Projects included both technical and business projects
• Establish and maintaining business critical relationships with various supporting vendors to assist with the Banks corporate strategy
• Resource management - both internal and vendor resources
• Project planning
• Managing installation and layout of physical infrastructure after the completion of newly built buildings for the group
• Managing VDI Pilot Project: Planning and implementation of VirtualDesktop infrastructure to an initial 4000 users
• Utilized Project Professional, Rally, and Remedy as planning/ monitoring tools

Technical Project Manager

Confidential

Responsibilities:

• Tasked with ensuring that all new deployments pass quality gates, on the first attempt
• Pass rate improved to achieve 95% acceptance into service first time, by engaging management, technical teams and defining processes
• Able to work in a highly politically charged environment, ensuring projects deliver on time and within budget with resources that managed by 3rd part vendors and outsourced partners
• Engagement of management and technical teams on various levels
• Rollout of operating systems in clustered and stand-alone environments Management of three teams to ensure delivery within acceptable tolerances
• Analyzed key metrics to measure product effectiveness.
• Utilized Project Professional and Remedy as planning/ monitoring tools

Technical Project Manager

Confidential

Responsibilities:

• Main objective was to ensure all current reports are mirrored not to cause disruption to users within very tight time scales.
• dis meant less time for user acceptance testing and training.
• Involved in full life cycle of the project
• Work package management Resource planning.
• Facilitation of training Translating business requirements in to technical requirements - communicating to all levels of users
• Facilitation of training Translating business requirements in to technical requirements - communicating to all levels of users
• Coordination of various teams to ensure on time.
• Utilized Project Professional and WSS as planning and collaboration tools

Service Delivery Manager

Confidential

Responsibilities:

• Management of smaller projects within the service delivery teams, using Prince 2 methodologies
• Budgeting and costing Managing a team of seven, and interfacing with external teams for service delivery
• Managing service delivery teams, and supporting teams whilst designing, developing, installing and supporting core Microsoft systems and custom developed applications written on Microsoft .NET platform
• These included SQL, SPS 2003, WSS 2003, CMS and Windows Server 2003 buildsManaging pilot of deployment of MOSS 2007 into Confidential Wealth
• Virtualization of development and testing environments
• Negotiating Service Level Agreements and warrantees on custom developed and newly installed systems into production environments
• Relationship management and Vendor liaison
• Security management Interfacing with external vendors to design and scope storage requirements for various systems
• Involved in full-life cycle of project Budgeting, planning and estimation Implementing strict controls for daily management, thus making sure the project got delivered on time and within budget Monitored progress and maintained a picture of the status of the initiative, including aspects of risk, quality, and issues Managing the pilot rollout of AD and Exchange to 800 pilot users.
• dis was key to the success of the EPM implementation, since EPM hinge on AD for security Quality assurance, ensuring that developments meets quality criteria and expectation
• Risk and issue management
• Assist in Storage requirements for the EPM solution, using SAN technology.
• Proactively identify deviations from the project, making it possible to react to problem with the eye on keeping the project on track