SUMMARY

• Goal oriented professional wif 8+ years of experience in eCommerce, Retail, Banking and Media as an Scrum Master, SAFe Practitioner, Agile Expert and Business Analyst working in collaboration wif cross functional and self - organizing teams across various business areas to deliver cost-effective, high performance technology solutions to meet challenging business demands.
• In-depth noledge and hands-on expertise in implementation of project life cycle in various phases and stages of Software Development Life Cycle (SDLC) in Waterfall, Agile (Scrum), Extreme Programming (XP), KANBAN, Scaled Agile Framework (SAFe) and Hybrid (Waterfall-Scrum) methodologies.
• Adept in team management, problem-resolution, conflict management and people management. Possess excellent soft skills, writing skills and oral communication.
• Delivered value by participating and facilitating program level processes, execution, and relentless improvement in Scaled Agile Framework (SAFe).
• Facilitated and coordinated preparation and execution of release planning for the Agile Release Train (ART) in SAFe.
• Proficient in preparing documents used throughout SDLC, such as Business Requirement Document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS) and Requirement Traceability Matrix (RTM).
• Experienced in converting requirements into wireframes, prototypes, mock-ups for developing UI/UX components.,
• Proven skills in creating Unified Modeling Language(UML) Diagrams including Sequence Diagrams, Activity Diagrams.
• Provided leadership direction and coaching to the agile program and scrum teams, established cross-value stream coordination and collaboration.
• Managed Dependencies and monitored the Key Performance Indicators (KPIs) for Continuous improvement through Transparency, Inspection and Adaptation.
• Experience in using different elicitation techniques for requirement gathering such as conducting JAD sessions, Requirement Workshops, Focus Groups, Document Analysis, Brainstorming, Prototyping, Survey/Questionnaire.
• Knowledge and experience in performing GAP Analysis, Cost-Benefit Analysis, Feasibility Study, Root Cause Analysis, SWOT Analysis and Impact Analysis for planning and execution of several business decisions.
• Skilled Scrum Master wif very good understanding of Scrum Process, Scrum Ceremonies and Scrum Artifacts.
• Facilitated various Scrum ceremonies such as Sprint Planning, Sprint Review, Sprint Retrospection, Daily Scrum and Backlog Grooming to improve the team’s performance and maximize value while focusing towards a Sprint Goal.
• Proficient in using Prioritization techniques (MoSCoW method, Kano method), Estimation Techniques (Planning Poker, T-Shirt sizing) in halping the Product Owner and the team to commit the Product Backlog Items (PBI) for Sprint.
• As a Certified Scrum Master, trained stakeholders and team in Scrum Methodology by conducting Scrum Workshops.
• Knowledge and experience wif widely successful Agile techniques: User Stories, Velocity, Story Points, Backlogs, Burndown Charts, TDD, Pair Programming.
• Assisted data architects in designing plans to perform ETL procedures for loading data into Enterprise Data Warehouse (EDW) from heterogeneous sources and design of Data Models. Experienced in preparing Data Mapping documents.
• Knowledge on Digital Rights Management(DRM) and Media Asset Management(MAM).
• Experienced in using SQL queries Joins, Unions, Group-by, Aggregate functions for data analysis and data validation.
• Worked wif Business Intelligence (BI) team in creating custom reports and dashboards for data visualization.
• Demonstrated experience in using Microsoft Suite tools such as MS Visio, MS Excel, MS Word, MS PowerPoint.
• Participated extensively in User Acceptance Test (UAT), Black-Box testing, Smoke testing, Sanity testing, Load testing, Stress testing, Volume testing, Unit testing, Regression testing, End-to-End testing and Integration testing.
• Collaborated wif QA Team in reviewing Test Procedures while creating and executing test cases, test plans and test scripts and efficiently prioritizing and managing defects using Defect Tracking Systems like JIRA, HP QC and HP ALM.
• Creative and aggressive self-starter attitude wif integrative thinking skills, capable of forming and maintaining positive and productive working relationships wif internal and external stakeholders.
• Successful as a team player wif excellent problem solving, team building, decision making skills coupled wif good communication skills to work in conjunction wif DBA's, testers, developers and other team members.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile-Scrum, Waterfall-Scrum Hybrid

Management Tools: JIRA, MS Office, HP ALM, Rally, MS project, MS SharePoint

Languages: SQL/PL-SQL, HTML, CSS, XML

Business Modelling Tools: M.S Visio, Mockup Screens, Balsamiq

Data Warehousing: Data Marts, OLTP, OLAP, Multidimensional Analysis, Data Mining, ETL, Slicing/Dicing, Drilldown/ Roll Up

RDBMS Databases: MYSQL, Oracle 9i and 10g(PL/SQL), Microsoft SQL server

Data Warehouse Tools: Tableau, QlikView, IBM Cognos, SSRS, Informatica, Data Stage, SSIS, SSAS

Testing Tools: HPQC, HP ALM, Load Runner

Business Skills: Change Management, Impact Analysis, JAD sessions, SWOT analysis, Project Planning, HLD, LLD, Agile Training and Transformation, Team Building and Collaboration.

Operating Systems: Windows XP, Vista, 7,8,10, Mac OS, Linux

Certifications: Scrum Master Accredited Certification (SMAC), Google Analytics

PROFESSIONAL EXPERIENCE

Confidential, Framingham, MA

Scrum Master

Responsibilities:

• Conducted Scrum Workshops to familiarize the team wif Scrum as a concept and process skeleton.
• Assisted the Project Management Office (PMO) wif budgeting, scope and time management.
• Assisted in scheduling and co ordinating events and meetings wif the Project Management Office.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated empirical learning, while encouraging broader adoption of Agile techniques to speed up software delivery and increase the quality of product.
• Implemented best practices and changes to the SAFe framework as and when necessary to improve the overall productivity of the ART.
• Assisted in establishing cadence for ART by developing annual calendars for Sprints, Program Increments, and all other Agile and SAFe ceremonies.
• Worked as SAFe coach for Scrum Masters, Product Owners and Product Managers for SAFe processes and practices.
• Assisted the RTE to relentlessly improve through the facilitation of ART Retrospectives quarterly, or more often as needed, to improve program backlog management (backlog grooming), ART reviews, sprint reviews, or ART coordination and higher-level function.
• Facilitated Scrum of Scrums (SoS), Release Planning, and System Demo’s.
• Facilitated and Participated in PI Planning Events and HIP Sprints and incorporated various Agile Games meant for team building, collaboration and overall understanding of the process.
• Worked closely wif VSE, Product Owners, and Scrum Masters to plan and execute to PI objectives
• Facilitated ART Sync meetings wif Product Managers, IT Managers, Product Owners and Scrum Masters on a weekly basis to remove impediments and discuss and address dependencies wifin ART
• Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Increment.
• Facilitated scrum process including Daily Scrum Meetings, Sprint Planning Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement.
• Coached team members on Agile processes and best practices.
• Mentored all levels in effective organizational culture change along wif the Agile Coach.
• Maintained task board and produced daily burndown charts.
• Maintained and Prioritized impediments list on a day to day basis.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity.
• Worked on JIRA, for collecting requirements, user story tracking and generating various scrum artifacts.
• Assisted Product owner in conducting Prioritization Techniques like Moscow, KANO and Walking Skeleton, halping teams wif wireframes for UI design and Entity-Relationship (ER) Modeling.
• Effectively halped the Agile teams to determine Story Points for User Stories using Estimation Techniques like Planning Poker, T-shirt Sizing, Relative Mass Valuation and Dot Voting; halping teams achieve more wif a Higher level of Satisfaction.
• Got familiarized wif the different deployment models and cloud computing environments.
• Increased the velocity of the team by implementing Continuous Integration and Test-Driven Development (TDD).
• Responsible to provide valuable insights to clarify opportunities and identify associated risks that require consideration to optimize the solution.

Environment: SAFe, Jira, Amazon AWS, Amazon Cognito, Amazon Lambda, Amazon API Gateway, Amazon SNS, Amazon SES, Mongo DB, Amazon Kinesis Firehose, Amazon Redshift, Amazon Quick sight, Microsoft Excel 2013, Microsoft Word 2013, Jenkins, Windows 7, HTML5, CSS3, JavaScript, Objective C, Bootstrap.

Confidential, Ada, MI

Scrum Master

Responsibilities:

• Involved in tracking and managing the complete working dependencies of Onsite and Offshore teams.
• Involved in Forecasting; Release Planning; developing business cases for prioritizing the product road map features; defining the User stories and Acceptance Criteria for the same.
• Actively assisted the Product Owner in prioritizing the product backlog as per maximum business value and grooming User Stories in planning activities using INVEST criteria.
• Participated in various Scrum ceremonies like Sprint Planning Meeting, Daily Stand-up Meeting, Sprint Review Meeting, Sprint Retrospective Meeting, Backlog Grooming.
• Collaborated closely wif the Product Owner to clearly understand the Sprint Goals and Product Vision.
• Handled requirement churn during the project by performing Impact Analysis by checking the feasibility in maintaining the triple constraint and discussing them in daily Scrum.
• Extensively used JIRA to record and maintain the artifacts such as Product backlogs, Sprint backlogs, user stories / Data stories, Impediments list, tasks, defects and issue tracking.
• Generated reports using Tableau for understanding the trends as well as to analyze patterns as per regions and predicting probability of occurrence.
• Coached/mentored team members on Agile methodologies, processes, and best practices as it is implemented and used during the application development life cycle.
• Implemented Test Driven Development (TDD) and Behavioral Driven Development(BDD) in the development process by facilitating Agile Games like CardUnit.
• Interacted and Collaborated wif other Scrum Masters in order to address dependencies on other teams.
• Tracked the team’s capacity and velocity for forecasting amount of work that can be accomplished in the upcoming sprints.
• Increased collaboration among team members by organizing team building activities.
• Enabled the team to be self-sufficient by the end of the project.

Environment: Scrum, Team Foundation Server, Java, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Informatica, Tableau, Enterprise Architect, Oracle 11g, MS- Visio, MS-Project, Apache Tomcat 8.

Confidential, Richfield, MN

Scrum Master/ Sr. Business Systems Analyst

Responsibilities:

• Used Agile Scrum Methodology for the iterative development of the application and facilitated bi-weekly sprints and daily stand up meetings.
• Worked in conjunction wif the team in assigning tasks wif understanding of the complexity and priority of the task.
• Assisted the Product Owner in converting requirements from BRD into User Stories by conducting User Story sessions and prioritizing Product Backlog Items (PBI) using various techniques.
• Responsible for implementing, coordinating and documenting all business processes for (web based) Internet billing customers (EBPP).
• Implemented and supported Order Management System by defining and validating requirements relating to OMS and developing process flows to define functionality across the systems.
• As a Scrum Master, implemented Scrum Practices while handling team and facilitated Scrum Ceremonies like Daily Scrum, Sprint Planning Meeting, Sprint Review Meeting and Sprint Retrospective meeting.
• Maintained team efficiency pertaining to average velocity and optimal velocity for each sprint halping the team to deliver consistent story points for each sprint.
• Tracked team’s velocity and progress during a Sprint using Sprint burn down chart and Release burn down chart.
• Shielded the team from various impediments such as changes to the backlog mid sprint.
• Helped the team in estimating the complexity of the user story by using Planning Poker and T-Shirt sizing techniques.
• Performed logical data modeling and created ER diagrams and used SQL queries for managing database.
• Prepared Requirement Traceability Matrix (RTM) report to ensure that every Business requirement is adhered to achieve the expected performance.
• Assisted in deletion of defects and bugs, to meet requirements and deadlines for successful execution of project.
• Played a key role in the planning and performing User Accepted Testing (UAT) along wif business users

Environment: Scrum Methodology, MS SharePoint, HPQC, Tableau 6.1.6, Microsoft SQL Server 2012, Toad, Mock-Up Screens, GAP analysis, UML, UAT Testing, MS Office Visio, PowerPoint, Word, Excel, Project .

Confidential, Columbus, Ohio

Sr. Business Systems Analyst

Responsibilities:

• Worked on a multi-system integration project that involved a major data migration from existing sources.
• Functioned as the primary liaison between the business line and technical areas throughout the project life cycle.
• Worked wif the Business owners & Stakeholders and business users in identifying the business requirements.
• Involved in all phases of SDLC-Waterfall methodology in conjunction wif architects, developers and testers to collaborate resource allocation and project completion using MS Project.
• Conducted JAD sessions as a facilitator to gather requirements from the business area and wif the IT group.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions and document analysis, and represented them in Requirements Traceability Matrix (RTM).
• Used MS Visio to design Activity Diagrams, Sequence Diagrams that effectively communicates business requirements using Unified Modeling Language (UML) diagrams.
• Facilitated Scrum Ceremonies like Sprint Planning, Sprint Huddles, Sprint Demos and Sprint Retrospectives.
• As a Scrum Master, maintained the artifacts like, Burn Down and Burn Up charts, impediments list and Tasks list.
• Coached the team in best engineering practices like Test Driven Development and Acceptance Test Driven Development.
• Created data mapping document by performing data analysis and traceability mapping.
• Addressed all aspects of the loan life cycle, starting from identifying a prospective client to the loan closure
• Worked closely wif developers in creating Data Models wif fact and dimension tables using snow-flake schema.
• Handled several SQL queries by involving in data integrity testing and manipulating the data in Data Migration.
• Identified system interfaces and created the requirements specification document and assisted in developing test plans and test cases using HP-ALM.
• Assisted in ETL process to map source data and ingest data into target staging and target database.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Created test cases and test scripts Conducted User Acceptance Testing (UAT), Unit testing and System testing.

Environment: Scrum, JAVA, Oracle, UML, Test Director, VB, .NET, Windows 2000, UNIX, Microsoft Office suite, MS Visio, MS Project, HP ALM, SQL server 2005.

Confidential

Business Analyst/ Jr. Scrum Master

Responsibilities:

• Interacted wif stakeholders and elicited requirements by conducting user interviews and JAD Sessions.
• Analyzed and documented requirements gatheird and authored Business Requirement Document (BRD), Functional Requirement Specification (FRS) for application development.
• Planned and organized requirements review and inspection sessions wif SME’s, Project Managers and end users.
• Participated in various Scrum Workshops and Trainings to get acclimatized wif Agile and Scrum Principles.
• Worked closely wif Agile Evangelists in identifying training needs and formulating a training plan for the teams.
• Maintained KPIs like velocity and capacity.
• Worked wif my team and mentored them in Scrum activities.
• Facilitated time boxed events like Daily Stand Ups, Planning, Backlog Grooming, Sprint Retros and Demos.
• Worked Closely wif the PO and Sr.BA in constantly prioritizing the backlog.
• Authored progress and completion reports, which were tan submitted to project management on a weekly basis.
• Involved in reviewing and evaluating teams Service Level Agreement (SLA) on weekly and monthly basis.
• Assisted the team in performing testing on the data integrity, verifying table entries in data validity.
• Analyzed the requirements to understand business operational risks and create process flows.
• Had constant interaction wif developers on Service Oriented Architecture (SOA), Web Services (SOAP, WSDL).
• Involved in performing Client-Side validation and Server Side validations in ensuring login functionality.
• Participated in identifying sources of data for creating Geodatabases and Attribute Tables.
• Involved in developing SQL Queries and Procedures.
• Provided updates to the Project Manager regularly on the status and progress of the tasks.
• Interacted wif the upper level management on status reporting, schedule control, client/project team coordination.
• Ensured requirements compliance and testing using Requirement Traceability Matrix (RTM).
• Used HP Quality Center for creating and executing test cases, for defect tracking and for generating reports.
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the Integration, Functional, Performance, and User Acceptance Testing.

Environment: MS Visio, MS Office 2007, HTML/CSS, JavaScript, My SQL Server, HP QC, Waterfall, SOA, SOAP, WSDL

Confidential

Business Analyst

Responsibilities:

• Involved in all phases of SDLC, including requirement gathering, analysis, design, development, and implementation.
• Assisted the project manager/ lead in defining the vision, project plan, charter, scope and timelines.
• Facilitated JAD sessions to embrace a problem’s dimensions, possible causes, to propose alternative solutions.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interaction wif the process owners & SME's.
• Created and use case documents and uploaded the documents in Knowledge Link.
• Analyzed business requirements and segregated them into high level and low level Use Cases using UML.
• Worked wif designers and developers for interpreting requirements, tracking the requirement & timeline.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project.
• Organized Daily/Weekly Review Meetings wif PM, Development team/SQL DBAs team for smooth migration of the Historical databases.
• Involved in UAT, test plans, documentation of test reports, etc.
• Performed Functionality, Integration, GUI, Regression, Usability and System testing.
• Created document for data flow to support the project once it implemented in production and mapped new functional and business requirements.

Environment: MS Visio, MS Office, MS Project, SQL Server 2008R2, Knowledge Link, HTML, SQL, Windows OS 2008/XP.

Confidential

Jr. Business Analyst

Responsibilities:

• Interacted wif end users to gather Requirements. Created technical, user documentation.
• Created new Database Objects like Procedures, Functions, Triggers, Indexes and Views using T-SQL in SQL Server.
• Good experience in Installing, Updating, Configuring and Maintaining various databases for Production, Development and Testing using SQL Server wif latest Service Packs.
• Using Checkpoints in packages to enable the package to run from the point of failure.
• Developed reports using SSRS and published as PDF, Excel, and CSV formats.
• Handled localization and versioning of media assets (videos/photos/music).
• Identified and elicited requirements for developing enhancements and upgrades for the Digital Asset Management Systems.

Environment: MS SQL Server 2005,2000, T-SQL, DTS, Microsoft Visual SourceSafe 2005, MS Access 2002, Fairplay, SQL Server Integration Service, Windows 2003 Server++