Senior Project Manager Resume Charlotte, NC - Hire IT People

SUMMARY

Analytical, highly adaptable professional wif extensive experience in IT Service Management, IT Operations, IT Infrastructure and Architecture to include Network & Systems Design Engineering & Implementation, Disaster Recovery - Business Continuity Planning, and IT Compliance.
Skilled in aligning end-user needs wif long-term resolutions to complex IT challenges. Track record of success.
Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues.
Strong knowledge wifin network and systems engineering, along wif all peripheral processes. a
Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations. accomplishments
Managed an international team of 10 engineers across 15 project life cycles wif an average project budget of $2M.
Revitalized project management processes using ITIL and PMP standards.
Have led more than 10 projects dat consisted in consolidation of systems and networks due to mergers and acquisitions. Additionally, me have led 5 projects dat involved the “spin-off” or separating of systems and network assets due to divestiture.
Decreased project implementation time approximately 20% by training staff the proper use of internal project tools
Established and maintained business partnerships resulting in continuous business growth through technical consulting services. Approximate contribution over last 5 years is $1 M.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

Developed project plans upon completion of the company’s merger and acquisition of regional Chicago bank.
Developed project plans for the replacement of infrastructure equipment and system dat TEMPhas reach end of life and is no longer serviceable. Project plans incorporates both Waterfall and Agile methodology.

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
Managed multiple simultaneous independent and integrated deployments, ensuring all projects deployed on time while adhering to procedural rigor, navigating business interests, communicating wif external vendors, utilizing global cross-functional teams, and overcoming technical adversity.
Decreased the project implementation time by 20% by training the staff in 100% utilization of the project tools.
Played an essential role in increasing the business 15% by providing pre-and post-sale technical consulting to the clients.

Confidential, Charlotte, NC

Global Business Service Manager

Responsibilities:

Managed and motivated project team members for successful and on-time delivery of solutions, and improving customer satisfaction 100% by utilizing project tools and industry best practices.
Mitigated risk factors through careful analysis of financial and statistical data. Recognized for anticipating and managing change TEMPeffectively in rapidly evolving global business environments.
Defined processes and tools best suited for each project, choosing the best approach between agile and waterfall methodologies based on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Project Manager

Confidential

Responsibilities:

Planned and managed budgets and saved an average of 13% of the budget.
Led and successfully executed migration projects to CSC’s mode of operations for 75 key clients 100% on time and budget
Created best practices and processes, technology based analysis, project reviews and team management maximizing productivity.

TECHNICAL SKILLS

Protocols: TCP/IP

Operating Systems / Software: Unix, Windows, OpenVMS, Microsoft Office Suite, MS Project, Clarity, Sharepoint, Tableau

Hardware: Client / Server Systems