Manager, It Services Resume
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SUMMARY
- Confidential is a seasoned project manager wif over 20 years of experience in all aspects of software development lifecycle.
- Confidential is a certified Scrum Master (CSM) and certified Project Management Professional (PMP) wif 13 years of experience in different cross functional leadership roles like Agile Coach, Scrum Master, Project Manager, Integration Manager, Cutover Lead and Site Readiness Lead
- Confidential TEMPhas extensive experience in transforming strategic plans into tactical initiatives wif advanced knowledge in Agile principles, Scrum framework and software development methodologies like waterfall and RAD
- Confidential is an outstanding facilitator, mentor and coach wif proven experience in building, advising and directing multiple cross functional project teams in highly matrix organizations.
CORE COMPETENCIES
- Strategic Planning
- Project Leadership
- Agile/Scrum
- DevOps mindset
- Workflow Visualization
- User Story Mapping
- Risk Mitigation
- Forecasting
- Change Management
- Metrics and Dashboards
- Roadmaps
- Vendor Relations
PROFESSIONAL EXPERIENCE
MANAGER, IT SERVICES
Confidential
Responsibilities:
- Responsible for the implementation of several medium (300K) to large ($3MM) IT projects in hybrid environment. Managed the central implementation following enterprise methodology in waterfall, whereas used scrum on environments configuration and testing efforts
- Accountable for the implementation of continuous availability of critical business processes and disaster recovery automation initiative
- Influenced leadership for the several key process improvement initiatives that resulted in significant cost - savings
- Developed and managed RFPs, weekly burn rate calculations, KPIs (Key Performance Indicators), workplans, Kanban boards, priority lists, backlogs and dashboards
- Conducted Internal audits and worked wif External Audits to meet contractual and legal obligations
PROJECT MANAGER
Confidential
Responsibilities:
- Oversaw infrastructure delivery portion of the EPIC EMR implementation
- Championed joint sessions wif business leaders and subject matter experts to finalize scope, business requirements, operational policies and communication plan
- Oversaw the delivery of Procedures and Workflows, End-to-End architecture diagrams and SOP documentation
- Facilitated integration work-flow dress rehearsals and go-live cutover planning
- Orchestrated cross functional teams through design, user requirements and integration for a successful EMR go-live.
SENIOR PROJECT MANAGER
Confidential
Responsibilities:
- Managed testing module of the ICD-10 implementation project
- Coached testing team. Accountable for the deliverables of cross-function teams that includes environment refresh, data load and switch over activities, ancillaries & interface connectivity and post refresh application validation
- Responsible for change management, risk analysis and mitigation and resource management. Developed Project plan, Exit summary and Resource matrix
- Accountable for System and UAT testing acceptance, ancillaries & interface connectivity and post refresh application validation
- Worked wif Vendors - 3M, Epic and Cerner for application interface and integration
- Microsoft Project, SharePoint, Remedy IT Service Management, Mercury Quality Center (Test Director), Microsoft Office Suite (Excel, Word, PowerPoint), Visio, WebEx
TECHnical project manager
Confidential
Responsibilities:
- Responsible for the successful delivery of 4 Major Projects under my portfolio: EMR Reporting, BC & DR, Printers & Workstations and Technical Dress Rehearsal
- Managed 11 Member Clarity reports development team
- Managed inventorying about 12000 Printers & Workstation devices from hospitals & Clinics
- Introduced Dashboards, Metrics and Trending charts for measuring progress
- Designed Automated reporting dashboard that saved 2 - 5 hours per week of project manager's time and provided ad-hoc reports for up-to-date progress
- Launched work forecasting tools to estimate and adjust the resource plan and duration
- Procurement: Worked wif Confidential contract analysts and vendors on procurement utilizing various process types - Change Order, Sole Source, Staff Augmentation
- Epic application suite, MS Project, SharePoint, Web Meeting Tools (GoToMeeting, WebEx), MS Office Suite, Visio, OneNote, Power Point
SYSTEMS MANAGERA
Confidential
Responsibilities:
- Led successful migration of 10M+ patient health records across 8 Kaiser regions
- Directed 22 teams from 16 locations for a multi-year, multi-million-dollar IT BC/DR solutions project
- Managed requirements gathering, project plans, resources, risk management and mitigation plans, lessons learned and process improvement initiatives
- Conducted technical walk-throughs, environment refreshes, and upgrade releases
- Managed storage planning and forecasting. Responsible for daily monitoring of data growth rate, forecasting for future needs and worked wif IBM vendor on fulfillment
- Mentor cache DBA’s. Conduct technical walk-through and cross training sessions
- EPIC: Caché, Chronicles, Hyperspace, UNIX AIX, Citrix, Mobile Apps, Integration Broker, Bridges, ECP, Project, Visio, Remedy, Clarity, Mercury Quality Center (Test Director), X12, HL7, Visio, Lotus Notes, Excel, Word, PowerPoint.