SUMMARY

• High - performing, multi-skilled Project Management Professional (PMP) with over 33 years of experience across multiple roles and industries.
• Business strategist experienced in handling and delivering multi-million dollar programs and projects leveraging a domestic or global delivery mode to align business goals and technology solutions that provide process improvements, competitive advantage and economic gains.
• Superior communicator that is able to seamlessly manage multiple stakeholders and take full responsibility for the delivery of the project objectives on time and within budget.
• Proven Project Management Professional with a superior work ethic as well as being flexible, positive, and responsive to change.

TECHNICAL SKILLS

• Program Management
• SDLC
• Waterfall / Agile
• Multi-Site, Multi-Project
• Application Development / System Reengineering
• Strategic Planning/Leadership
• Financial Management
• Resource Management
• Negotiation and Influencing
• Communication
• Outsourcing Model
• Client/Staff Training
• MS Office SuiteMS Project
• Project Planning/Execution
• Cross Functional/Enterprise
• Client Relations
• Risk Management
• Quality Management
• Change Management
• Vendor Management

PROFESSIONAL EXPERIENCE

Confidential, Windsor, CT

Program Manager/Senior Business Project Manager

Responsibilities:

• Lead Business Project Manager charged with moving the primary source of reporting and processing data from its existing legacy infrastructure to the new Exadata platform. This will prepare the Retirement Services environment for the sun-setting of other applications which will result in major simplification and savings.
• Business Program Manager for a multi-million dollar initiative to rebuild and redesign the Third Party Administrator (TPA) Website for Small-Mid Corporate Markets. The Program’s objective being an increase in TPA Partner satisfaction by implementing new capabilities and enhancing existing functionality, e.g. reporting and distributions.
• Led multiple cross enterprise teams within the Business and IT segments to provide Sponsors and TPA’s a way to send Voya employee data without creating additional work for them. The data would tan be stored and used for the Pla Health experience, myOrangeMoney experience and/or predictive analysis and management reporting.

Confidential, Shelton, CT

Senior Project Manager-Consultant

Responsibilities:

• Lead IT Project Manager for a cross-enterprise team of 30 members to develop and implement a new annuities payout calculation tool that is designed to increase available calculation features and accuracy related to benefit payout information for clients as well as the annuities product and service areas.
• Directed a cross-functional team to design and implement a new front-end edit and error code system to properly enforce required business rules across Prudential Annuities products.
• Chosen by Strategic Planning and Management to lead a mission critical, time sensitive initiative that will reduce paperwork and process time and enable Financial Professionals to get a new Annuities contract on the books at Prudential in a more timely fashion.

Confidential, CT

Senior Project Manager-Consultant

Responsibilities:

• Lead Project Manager for 3 critical work streams within the Worksite Program, which involves the launch of a new product for Mass Mutual into the insurance marketplace.
• Coordinated the efforts of a cross enterprise team and one outside vendor to manage all aspects of the introduction, design and development of a new call center to handle enrollment services for the new Worksite product.
• Directed the activities of 2 Mass Mutual technical teams and 3 outside vendor teams to analyze, design, configure, and implement role based security for the purchased vendor applications to support the Worksite product launch.
• Program Manager for a complex, highly strategic, $3.5M multi-year, multi-application system redesign for Risk Management Information Systems (RMIS).
• Collaborated with 4 visible and extremely involved business portfolios with over 15 individual stakeholders and managing a cross enterprise team consisting of 40 members.
• Worked directly with Business Senior Management to tie the individual program strategy and business capabilities into the corporate strategy and build out the overall roadmap for the program.

Program Manager/IT Project Manager

Confidential

Responsibilities:

• Lead PM for a complex, architecturally challenging, highly visible, $4.3M multi-application system enhancement to the Commercial Auto suite. This effort involved collaborating with 3 demanding business segments with over 20 individual stakeholders and managing a cross enterprise team of over 50 members.
• Developed and managed a cross-functional HIG and multi-vendor team to construct and successfully deliver an ease of doing business initiative which benefitted the Commercial Auto Agent community. This initiative resulted in a 5% increase in quote submissions and a 4.5 million increase in premium.
• Chosen by Senior PMO Management to assume the Lead PM role for a key Commercial Auto Program initiative that was behind schedule and over budget. Quickly ramped up on the current state of the project. Worked directly with Senior Business / IT leaders and a multi-vendor cross application / enterprise team of over 65 members to develop a new approach and plan for the effort. The revised project was successfully delivered on time and under the new budget and TEMPhas generated more TEMPthan 10 million in additional revenue since its release.

Program Manager/IT Project Manager

Confidential

Responsibilities:

• Directed the Program and Project Management activities for a 3 year 6 million dollar program to upgrade the Personal Lines portfolio of infrastructure components.
• Collaborated with Senior Business Leaders to develop the overall strategies related to rollout approach, training, communication, and metrics/analytics analysis.
• Worked directly with Senior Business, IT, and Architectural leaders to drive key scope decisions to formulate the structure of the program, budget, technologies, and timelines for delivery.
• Negotiated with multiple HIG teams and internal and external vendors to acquire and leverage the appropriate support for the program.
• Delivered 3 years of technical upgrades on time and under budget. These enhancements successfully positioned Personal Lines to introduce several new customer self-service capabilities.
• Directed the activities of a cross enterprise team that was responsible for the implementation of the Records Management (Retention) Program at Hartford Life (HLI).
• Led a team of 12 individuals in a multi-site model that were responsible for the external vendor testing and production readiness phases for the latest release of the Claims application.

Manager II, Investment Product Technologies

Confidential

Responsibilities:

• Managed a team consisting of 12 individuals, 7 onshore and 5 offshore that were responsible for the application support related to multiple Confidential consumer applications.
• As Project Manager in the IT space, directed the efforts of the team on multiple small and medium-sized initiatives.
• As Project Manager in the Business space, directed the business activities surrounding Communication, Training, Marketing, and overall change readiness.
• Developed and implemented a strategic plan to leverage the Remote Sourcing Delivery Model for multiple Confidential applications that resulted in increased application development staff flexibility and lower overall staff cost.
• Directed a cross functional team that created and implemented new failover and disaster recovery procedures that led to increased web availability time as well as meeting the required service level agreement with multiple business areas.
• Led a team consisting of 13 individuals, 10 onshore and 3 offshore that were responsible for all aspects of application development in support of the PRIME application.
• Provided Project Management support for the team on initiatives of various sizes and complexities.
• Integrated the Remote Sourcing Model into the PRIME delivery model by creating and applying a new process to enable onshore PRIME developers and business partners to leverage the capabilities of an offshore staff.
• Worked directly with PRIME business stakeholders to acquire support for the new Remote Sourcing Strategy as well as develop business analytics and metrics to measure the effectiveness of the change.
• Rebuilt the relationship with the PRIME business partners and negotiated a revised working model by providing alternatives to reconcile the customer's needs with the company's objectives.
• Improved PRIME team morale and dynamics by emphasizing consistent process, teamwork, and open, honest communication that resulted in increased staff productivity.
• Created and successfully implemented a plan to stabilize the production environment performance of the PRIME application that resulted in increased application availability time.

Manager II, Investment

Confidential

Responsibilities:

• Led three teams consisting of 18 individuals who were responsible for all aspects of application development in support of three Confidential application portfolios.
• Collaborated with Confidential Senior Leadership to restructure the organization to increase efficiency and respond to increased customer demand.
• Developed a cross-training strategy and skills inventory matrix that enabled Confidential to gain additional staff flexibility and bench strength.
• Co-created a work prioritization, planning, and tracking system to facilitate enhanced utilization of resource capacity.
• Directed a cross-division team of 10 individuals that was responsible for the investigation into the feasibility of implementing a new incentive compensation system for the Group Benefits Division.
• Responsible for all aspects of the software vendor selection process including the RFP, vendor interview/demonstration activities and the final feasibility proposal to GBD senior management.