SUMMARY

• Ten plus years writing, proofreading and copy editing technical manuals for engineers, administrators, halp - desk personnel, including editing company training manuals, client/user manuals for end users of company products, noledgebase articles, and for hardware design engineers where English was their second language.
• Expert ability to communicate client’s branding message to teh world, through teh written word.
• Ten plus years client face-to-face experience with engineers, staff trainers and administrators.
• Keen understanding of TV advertising, teh color printing process, teh subtle workings of company and product branding, expert wit teh subtleties of teh English language,
• Vast experience with product labeling, designing, applying, and editing labels for all sorts of applications, and original packaging containers, design, printing and assembly,
• Can write ads differentiating between advertising for brand recognition and advertising for clients/sales.
• Bold testing of new ad ideas for workability, with no personal expectations of teh outcome.
• Fearlessly surveys staff and clients for their opinions, feelings, and input on layouts/mockups, ad campaigns, internet pages and product tear sheets.
• Confidently designs, publishes and tracks metrics on ad campaigns.
• Makes changes rapidly when an ad/manual is not meeting expectations.
• Great original advertising copy writer respecting product and company branding.
• Possesses a keen understanding of graphic layout and design.
• Can suggest improved graphic design for existing pages.
• Compassionately interfaces with engineers and design professionals who speak little or no English and gets teh written product done.
• Vast experience with maintenance and repair/troubleshooting of medical devices,
• Vast experience with manufacturing, machinery, hospital equipment, automotive, clothing, printing,
• Expert using and teaching Apple’s Keynote, MS PowerPoint, FileMaker Pro and MS Project. Ten plus years cleaning up writing project backlogs, including some legal backlog cleanups.
• TEMPHas two years teaching technical writing to staff at Saint Josephs Hospital in Anaheim, CA.
• Strong command of teh English language, and strong understanding of technical processes,
• On a contract did three years of legal writing for Hughes Hubbard & Reed, LLP in Los Angeles, CA.
• Did legal research using Westlaw and LexisNexis.
• Wrote and served legal briefs under teh guidance of attorneys on staff.
• Designs and makes his own circuit boards when one is not readily available.
• A master of keeping technical concepts simple for all readers to rapidly understand and put to use,
• Colege English major and grade school English teacher.
• Ten plus years in teh advertising field writing high-impact original copy for TV, radio, news and magazine print, and for all kinds of internet ad use, including display graphics, advertising copy and layout.
• Expert with Front Page, Quark Xpress, MS Publisher, MS Draw, MS Project, Ventura Publishing, Corel Draw, Adobe Photoshop, and Web graphics design programs like MS FrontPage,
• Highly fluent in English, adept with subtle technical description, and capable of grasping complex technical procedures rapidly, and accurately.
• A master at creating original content for internet display ads, TV, radio, and print including bulk mailings.
• Produces and maintains documentation related to collaboration software, IT policies, user guides, training, and web sites.
• Familiar with content strategy and integrating visual assets with written content, writes, edits and packages a variety of technical documents, including proposals, presentations, articles, emails, reports and manuals.
• Drafts and organizes documentation efforts, including online halp and written user guides.
• Utilizes business specifications and technical data to write user documentation.
• Relies on established guidelines and instructions to perform daily job functions.
• Reviews copy and corrects spelling, punctuation and syntax errors.
• Familiar with style guides, and corporate branding.
• Determines training goals, drafts training materials
• Works closely under immediate supervision and creative teams.
• Demonstrates strong noledge of current 21 CFR Part 11 (GxP ) requirements and Quality Systems.
• Is able to work under tight deadlines while delivering a high quality output.
• Demonstrates ability to rapidly explain complex concepts with clarity and simplicity.
• Demonstrates ability to perform detail-oriented work with a high degree of accuracy.
• Demonstrates strong verbal, written, and interpersonal communication skills.
• Familiarity with organizational change management concepts.
• Familiar with 21 CFR Part 11 (GxP), Master Controls software for document management, and compliance with and for teh FDA. This was part of teh tech job at St. Josephs Health System in Anaheim, California.
• Familiar with ISO 9000 and ISO 9001, etc. compliance, TEMPhas passed ISO audits.
• TEMPHas done years of medical writing for Saint Josephs Medical Systems in Anaheim, CA,
• Massive medical accounting experience, including recovery of crashed accounting and patient databases.
• Very familiar with network security, DMZ’s which are double firewalls, teh security products of Symantec, Kaspersky, McAfee, and Avast.
• Manages product labeling projects based on prioritization from management and planned business needs.
• Revises existing product labeling content (create minimal new content when needed), organize teh layout and content of documents and templates while maintaining teh integrity of teh secure original files.
• Coordinates product labeling content and meets with Subject Matter Expert (SME) as necessary.
• Develops teh product labeling draft for teh SME’s or project team.
• Coordinates and manages technical document foreign language translations.
• Coordinates commercial printing and proofing to ensure dat printed materials meet specifications.
• Creates, monitors, and communicates teh status of Engineering Change Orders to ensure all deadlines are met.
• Audits teh methodologies and procedures to ensure compliance to standards for documentation.
• Facilitate and lead necessary efforts to improve labeling functions, processes, SOP’s, etc.
• Manages, organizes, and communicates project information and project activities.
• Interfaces cross-functionally within teh product development team to acquire source material for documents and to develop understanding of teh products and procedures.
• Applies corporate and regulatory documentation requirements.
• Participates in or leads department projects.
• Ten years experience writing, proofreading and editing.
• Demonstrated teh ability to produce and organize content with a logical flow.
• Experienced with authoring tools such as XML, HTML, Markdown, Adobe Photoshop, and Illustrator.
• Experienced programming, using teh command-line, trying out user interfaces, and working with prototype hardware in test environments.
• Experience meeting multiple, tight deadlines
• Builds Quality into all aspects of his work by maintaining compliance to all quality requirements.
• Can read electrical schematics, can make circuit boards, can solder and run test equipment successfully,
• Expert mastery of teh English language, a wordsmith, excels with creative concepts,
• TEMPHas strong skills in Excel, Word and Outlook, and logical/critical thinking,
• Comes from a strong graphics design and advertising background,
• Strong sense of what “works” graphically, visually and on teh web,
• Exhaustively tests his written technical works to make sure it communicates properly so dat teh product or training/service works smoothly,
• Strong team player, thrives in creative brainstorming meetings, TEMPhas alot of ideas to contribute, non-confrontational, easy to get along with, plus a sense of humor
• HIPAA certification is current (patient privacy information certification).
• Familiar with ISO and CFR Title 21 requirements for quality medical procedures, manufacturing, and testing.
• Designs, etches, drills and solders his own circuit boards when he needs one.
• Wrote phone books and MS PowerPoint presentations, with slides and original content for execs and others. These products were used in training staff and in international conferences.

TECHNICAL SKILLS

• MS Word, MS Office, MS Publisher, Ventura Publishing, Corel Publishing, Adobe PageMaker, Quark Xpress, all for MAC and PC.
• Keynote Presentation Designer; Experience meeting with clients and asking teh right kinds of questions to extract information to build slides. Able to take dry text outlines and built cinematic state of teh art slides,
• VMware vSphere 5.1, components and operations essential for managing virtual machines,
• Citrix Receiver virtual desktop ( ), NextGen, XenDesktop, BMC Track-It, Exchange Management Console,
• Remotely accessed 30 machines a day with Ultra VNC Desktop Viewer for remote access, and
• MS RDP for remote access, An understanding of teh basics of most databases. Experience recovering lost or corrupted databases,
• Cisco Agent Desktop v. 8.0 (2),
• Massive Android and iMac iOS cell phone experience, familiar with “El Capitan,” and earlier iOS’s.
• Printer and TCP/IP network troubleshooting,
• Exchange Server, setting up new and modifying user email accounts, including creating, migrating, deleting, making inactive of client accounts.
• Lotus Notes 6.x. and most popular databases, MS Access, IBM’s DB2, HP’s Reflection, FileMaker Pro 13-14, and many other databases,
• Familiar with teh GUI of Linux, Red Hat 8,
• MS Office, All versions especially strong teaching MS Word, Excel, PowerPoint, Publisher, Projects, and Access.
• Remedy 6.03.00, Can do “Change Management Orders” in Remedy, Track-It, and FoxPro 2.6 ticketing systems.
• Experienced with Imanage, document management software.
• Windows 10/8/7 Pro, Vista, XP Pro, MAC OS 10.x., iOS, tablets and smart phones.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, California

Technical Content Writer Project Manager

Responsibilities:

• Integrated user manuals concepts to simplify and improve user experience.
• Owned teh end user experience and proactively work on improving it.
• Able to lead multiple projects while taking ownership of outcomes and applying creativity and innovative thinking.
• Extremely creative with new branding and advertising ideas, web development experience,
• Style Guide Development, Content Strategy,Creative marketing content writing/development,
• Proofreading, original copy-editing,
• Original Content and idea Generation, Logo and branding original creations,
• Project manager for writing user manuals, especially for company clients and end users.
• Established policies, and wrote training manuals outlining procedures, standards, guidelines and best company practices.
• Wrote advertising copy, web page original content, designed flyers and other company promotional materials from scratch.
• Prepared special (extra) daily and weekly reports as needed.
• Performed system administrative maintenance including users’ accounts, passwords, and printer and resource access.
• Developed, streamlined and maintained halp desk documentation procedures dat are still in use today.
• Expert with wireless networks and Bluetooth devices, especially troubleshooting said devices.
• Provided front-line telephone support (Tier 1, II, III, and IV) as required.
• Performed other duties as assigned or requested.
• Completed projects ahead of schedule and under budget.

Confidential, CA,

Technician Manager

Responsibilities:

• Worked on assignment/contract for three years managing work crews of up to ten techs, and wrote daily progress reports on work done, future issues still needing to be resolved, and projected completion times. Routinely attended and ran management and team meetings.
• Wrote training manuals for work crews at IBM so work flow and team building was effortless. Teh purpose was to rapidly get new team members up to speed, and to make sure everyone was on teh same page.
• His supervised work teams acted as a single unit, blowing out high quality, error free, ahead of schedule, under budget, finished product/works.
• Wrote training manuals for work crews at IBM so work flow and team building was effortless. Teh purpose was to rapidly get new team members up to speed, and to make sure everyone was on teh same page.
• His supervised work teams acted as a single unit, blowing out high quality, error free, ahead of schedule, under budget, finished product/works. Did new equipment rollouts, break-fix on networks, servers, laptops and desktops, and on call to travel to all points in teh Bay Area.
• Was friendly and courteous to all customers/clients.
• Did respectful and polite customer service in plumbing, electrical and gardening at Home Depot in San Jose, CA.
• Knows hardware, power tools and gardening very well.