SKILL:

PMI Certified Project Management Professional

Leadership

Agile Methodology

Microsoft Project

Change Management

Meeting Facilitation

Creating Consensus

Waterfall Methodology

Leading Virtual Teams

Building Partnerships

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior Program Manager

Responsibilities:

• Included Raw Materials, Manufactured Lots, and Environmental Monitoring modules
• Directly managed the day - to-day activities of a team of hybrid Business Analyst/Project Managers to support deployments in all phases, from Kickoff to Post-Delivery Support
• Created relationship with plant managers, site personnel, IT, training, and governance staff in order to build effective cross-functional delivery teams
• Implemented improvements to activities to improve efficiency of deployments including
• Sharepoint-based Issue & Risk tracking system that utilized automated workflows in order to ensure timely resolution of project issues
• Excel-based Project Management “Playbook” used to assist BAs/PMs in the planning, monitoring, and execution of deployments at site level
• Built and implemented improved Executive Dashboard Powerpoint weekly reporting
• Created Sharepoint system interfaced with MS-Access based reporting to forecast and track needs for coding team capacity
• Created System Enhancement Log to manage inventory of improvement features for future system releases
• Assisted with creation and communication of workflow to support automation of upload of Product Test Data Templates
• Performed statistical analysis of deployments to create accurate task duration estimates for use in future planning and budgeting
• Successfully deployed LabVantage software to 4 sites and supported ongoing load of additional product test data

Confidential, Schaumburg, IL

Program Manager

Responsibilities:

• Program Manager in the Buy Division supporting the creation and delivery of Analytical Solutions for major CPG clients
• Provided project leadership utilizing Agile and Waterfall methodologies for multiple client-facing projects
• Project management of technical & non-technical personnel
• Facilitation of Key Meetings/Conference Calls with clients and internal personnel to secure resources, confirm requirements, review status, manage risks, implement Change Management, and troubleshoot issues.
• Clients include multiple Fortune-500 companies spanning a broad range of industries
• Project teams consistently met deadlines and quality requirements for all projects.
• Provide Project Leadership for internal projects further developing Confidential 's analytical capabilities, including Partnering with external partner companies to integrate information related to Health & Wellness related products
• Work within an established PMO, and act as a key contributor to PMO process solutions

Confidential, West Chicago, IL

Project Manager

Responsibilities:

• IT Project Manager within Project Management Office (PMO) for largest privately-owned direct-mail marketing company in the United States
• Provided Project Leadership in a Matrix Environment
• Utilized blends of Agile & Waterfall Development Methodologies
• Direct Manager of Data Management Team
• Led team in development and maintenance of data warehouses, MIS reporting, and data extracts
• Project Manager for SAP strategic and tactical initiatives
• Facilitated SAP Steering Committee comprised of C-Level Executives
• Managed Change Management Communications with project stakeholders
• Merged legacy print-shop systems w/SAP to eliminate double data entry
• Reduced cycle time for setting up print jobs by 40%
• Allowed implementation of SAP Materials Management

Confidential, Geneva, IL

Project Management

Responsibilities:

• Provided Project Management and Professional Services Consulting to support customers utilizing Software-As-A-Service HRIS platforms in the technology and finance fields.
• Included all facets of project management, including creation of Communication Plans, Statements of Work, Requirements Gathering, Testing Documentation, and Post-Project Debriefs
• Supported the implementation and configuration of SuccessFactors.

Confidential, Elmhurst, IL

Assistant Vice-President, Human Resources Analytics

Responsibilities:

• Directly supervised business analysts in providing broad analytical support for the HR Division Management
• Teams designed computer simulations in SAS 9.0, MegaStat, and SAS-JMP
• Teams utilized multiple data sources
• Team developed applications to support the collection and analysis of Talent Management data
• Talent Management intranet site
• Reduced cycle time for semi-annual talent management reviews by 40%
• Implemented automation for producing Management Information Reporting from multiple information platforms
• Decreased cycle time for report creation by 60%

Confidential, Cleveland, OH

Project Manager/Internal Consultant

Responsibilities:

• Was selected by executive management to fill newly created cross-functional analytical and operational project management role.
• Led cross-functional Six Sigma project team of 7 that optimized inbound call center operations
• Resulted in a 56% reduction in average hold time and a 17% increase in check-by-phone fee revenue
• Served as interim manager of the Loan Document Review department
• Servicing and Chief Financial Officer with analysis of loan portfolio to determine assets to be sold as part of asset swaps with insurance companies.
• Designed and implemented employee performance reward plans based on objective metrics
• Wrote updates regarding activities of the Loan Administration for the Board of Directors
• Managed communications for internal projects designed to improve operations efficiency.
• Managed relationships with outside vendors for key technologies
• Was selected to serve on Recruiting Team that participated in local job fairs
• Designed & Facilitated cross-training of Customer Service and Collections telephone representatives
• Was selected by division management to lead the start-up of a Front-End Collections Operation that helped reduce delinquency entry rate by 15 basis points
• Managed 18 employees on two shifts, including front-line and managerial staff
• Implemented predictive dialer technology, which contributed to a 59-basis point reduction in Year-Over-Year delinquency entry rate
• Designed and facilitated classroom training for Collections Department