PROFESSIONAL SUMMARY:

• 5+ years of international business consulting, project management, and sales support experience
• Experience include managing several IT service transition projects
• Solid experience in implementing IT services projects (infrastructure and application services)
• Extensive experience in business analysis, defining user requirements, and process analysis
• Proficient knowledge in MS Excel
• Strong knowledge in Salesforce, Microsoft Word, PowerPoint, MS Project, PhotoShop, and Sharepoint
• Ability to write SQL queries
• Working knowledge of various dashboard tools (i.e. QlikView), Google Analytics, and SPSS
• Knowledgeable in IT Service Management tools such as HP Service Manager and BMC Remedy
• Proficient in Project Management Information System tools such as ServiceNow, HP Program & Project Management Center, JIRA, and Trello
• Experience with large ERP and financial application technologies (i.e. SAP)

PROFESSIONAL WORK EXPERIENCE:

Technical PM

Confidential, Los Angeles, California

Responsibilities:

• Delivering and supporting strategic plans for implementing business and IT projects
• Coordinate with cross functional teams and third parties/vendors to execute technology upgrades
• Develop project scope, involving all relevant stakeholders and ensuring technical feasibility
• Analyze d Confidential to create reports, develop business cases, and propose process improvements
• Develop and document technology related work instructions and QA procedures
• Conducting research and interviews to gain understanding of the business
• Proactively identify project risks and create intervention plans for resolving issues and mitigating risks

IT Implementation Project Manager

Confidential

Responsibilities:

• Manage multiple projects with competing priorities ensuring success in fast - paced, dynamic environments
• Coordinate with cross functional teams and third parties/vendors for the flawless execution of projects
• Facilitate successful project definition, planning, budgeting, scheduling, and resourcing
• Develop a detailed project plan to track progress and maintain comprehensive project documentation
• Use appropriate verification techniques in managing the QA process
• Manage the relationship with the client and all stakeholders
• Proactively identify project risks and create intervention plans for resolving issues and mitigating risks
• Apply best practice methodology like ITIL and Six Sigma to improve service management

Customer IT Project/Program Manager

Confidential

Responsibilities:

• Manage multiple projects with competing priorities ensuring success in fast-paced, dynamic environments
• Facilitate successful project definition, planning, budgeting, scheduling, and resourcing
• Develop a detailed project plan and ensure projects are delivered on-time, within scope and budget
• Set and continually manage project expectations with client and cross functional teams.
• Implement the terms and conditions of the services signed contractually either through HP delivery capabilities or working with third parties and/or delivery partners
• Manage the transition process for all HP functions (services, tools, process, HR, procurement, etc.)
• Oversee that appropriate Transition and Transformation Methodology (TTM) processes are followed
• Make sure cost, schedule, scope, and Service Level Agreement goals are consistently met
• Oversee QA activities prior to deploying technology products and/or services
• Manage day to day customer relationship and communication at all levels
• Continually seek opportunities to increase customer satisfaction and strengthen relationships
• Apply ITIL and Six Sigma concepts to improve business processes and service delivery management
• Proactively identify project risks and create intervention plans for resolving issues and mitigating risks

Pre-sales Business Analyst / Technical Writer

Confidential

Responsibilities:

• Determines proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal and quotations (RFPs, RFQs); attending strategy meetings
• Develops proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials
• Coordinate with cross functional teams in completing proposal content
• Obtain approvals by reviewing proposal with senior management and project managers
• Review proposal contents with senior management to ensure it aligns with Confidential guidelines and client specifications
• Leveraged best practices methodology to enhance sales support project initiative implementation
• Continually seek opportunities to increase customer satisfaction and strengthen relationships
• Assist senior executives during client presentations and Confidential office visits
• Apply Six Sigma concepts to improve on sales support processes and procedures

Project Consultant

Confidential

Responsibilities:

• Monitor project schedule on various business projects
• Provide project administrative support including preparing reports, taking meeting notes, and reminding cross-functional teams on upcoming activities

Research Assistant / Technical Writer

Confidential

Responsibilities:

• Implement policy and evaluation studies
• Encode survey information into SPSS statistical software
• Analyze and interpreted research information
• Develop project documentation based on analyzed research information
• Create recommendation based on results of the research study
• Present the results of the research study to stakeholders