SUMMARY

• Diverse IT experience and expertise, with passion for innovation and strong focus on customer centricity in insurance and financial services industries.
• Extensive experience in business application development management, project management, IT service management (ITSM) and operational support.
• Strong track record of effective team leadership, management, and strategic planning.
• Manage complete software development life cycle (SDLC) of multiple customer - facing projects, applying methodologies including Waterfall, RAD and Agile-hybrid iterative techniques.
• Lead large, multi-million dollars project portfolios, guiding and mentoring multiple teams of up to 30 developers, including onshore and offshore vendors through project life cycle in cross-functional matrix environment.
• Design, develop, implement, and support customized client-server / web solutions to satisfy complex business needs.

Areas of Expertise

• Software Application Development Management and Project Management
• Frontend, Backend, Distributed and Middleware Projects
• Leadership, Collaboration and Empowerment
• Strategic Planning | Problem Management
• Service Management | Continuous Improvement
• Lean Process Improvement | Object-Oriented Architecture Design
• Object and Database Model Design

TECHNICAL SKILLS

Platforms: Windows, UNIX, Mainframe

Tools: / Packages SharePoint, Ariba, Clarity, Remedy, Lotus Notes, MS Office Suite, MS Project, Visio, PowerPoint, Word, Excel, S-Designer, ERWin, Rational Rose, CRM (CAS), MTS, IIS, Web API, COM / DCOM, ADO, OLEDB - ISG Navigator, SOAP/REST, XML, IBM MQ Series, Front Page, Visual Interdev, .NET, J2EE, Web Services, Websphere, ODBC, INTERSOLV PVCS, MS Source Safe, Install Shield, FTP, BeyondFTP, PGP

Databases: Oracle, Sybase, MS SQL Server, Access, DB2

Languages: VISUAL BASIC, VB Script, ASP, Java, Java Scripts, Transact SQL, PL / SQL Stored Procedure, C, Shell Scripting

PROFESSIONAL EXPERIENCE

Confidential, Woodbridge, NJ

Solution Delivery Manager/Senior Project Manager

Responsibilities:

• Led complete SDLC of multiple annuities and retirements services projects of various sizes and length covering initiation, planning, requirements, design, construction, QA/UAT, change requests, risk management and deployment based on metrics
• Handled full range of financials including estimate, budget, reporting, forecast, accruals, variance etc.
• Managed multiple teams, vendors, contracts, customers, stakeholder expectations
• Successfully executed multiple projects with complete customer satisfaction adding significant business value

Confidential, North Brunswick, NJ

Senior Project Manager and SME

Responsibilities:

• Led a project for New Business application of Life and P&C insurances for small/medium clients
• Helped to create roadmap of the designs of the systems consisting of a collection of available tools and in-house development and Providing guidance to the team to identify platforms and associated tools
• Helped Building standard project management and other processes for client implementation

Confidential, Somerset, NJ

Senior Project Lead

Responsibilities:

• Led SDLC of multiple, multi-year life insurance projects/programs on time and under budget with high quality, covering inception, planning including creation of WBS, design, development, QA, UAT, monitoring overall status, implementation, change management, and post-production support (overseeing KPIs, SLA and catalogs).
• Led problem and service management efforts including prioritization, categorization, impact analysis of issues leading to value based solution delivery and continuous improvement
• Introduced innovative lean processes, reducing costs in range of several $100Ks.
• Partnered with business, project management office (PMO), and other IT organizations, analyzing business processes and developing negotiated solutions based on business intelligence (BI)/metrics.
• Handled multi-million dollars of annual development portfolio, managing budgeting, forecasting, financial reporting, and procurement (statement of work (SOW) and contracts).
• Managed critical customers and stakeholder relationship / communication, issues, risks, resources, and vendors.
• Maintained customer relationship for large transformational project (Middle Market), improving customer perception and trust of IT.
• Developed, documented, and publicized approximately 40 innovative processes for newly formed organization.
• Supervised financials of large operational portfolio of $20M for entire organization.

Confidential, East Hanover, NJ

Senior Technical Consultant / Lead

Responsibilities:

• Led analysis, development, and implementation of online business rules and server side batch processes, interacting with Legacy systems. Delivered innovative process implementation, using VB and PL / SQL stored procedures.
• Provided guidance for new architecture, designing and implementing Automated Batch Schedule for KTS application. Utilized OPC / ControlM schedulers to implement jobs in various O/S platforms (MVS, AIX, and WINDOWS), maintaining cross-platform dependencies among jobs.

Confidential, Woodbridge, NJ

Project Manager

Responsibilities:

• Gave call center and business area users common visual platform to conduct business with various business units under Confidential Investments, such as retirement services, annuities, and mutual funds. Infrastructure and backend included Eastman Imaging/Work Flow system, distributed accounts databases, record keeping systems, MTS-based object, and web servers; GUI in Visual Basic and ASP.
• Led complete SDLC of front-end, middleware, and databases in phased and timely manner.
• Developed innovative architecture for information broker (middleware) and security modules. Managed and developed modules using remote DCOM components, providing platform independent interfaces between frontend and record keeping systems on CICS / MVS, MSSQL, and Sybase.
• Designed innovative architecture of distributed databases and managed design, daily loading, and coding of online stored procedures of distributed Sybase databases. Downloaded accounts information from record keeping system and loaded in databases by overnight, automated process.