Supervisor/Project Manager Resume LITTLETON, COLORADO - Hire IT People

SUMMARY

Staff Supervisor, Project Manager, Sales Engineer, and Technical Support Manager with more than 10 years experience in leading complex projects to design, implementation, and successful completion.
Skilled in systems engineering, resource utilization, client relationship management, and process improvement. Accomplished leader, committed to the development and success of staff, delivering practical process improvement plans, and fostering relationship building on a personal and organizational level.
Recognized for resolving multifaceted business challenges through strong communicative orientation, focusing on an objective to build lasting and meaningful business relationships while enhancing the overall customer experience.

Core Competencies

PROFESSIONAL EXPERIENCE

Confidential - LITTLETON, COLORADO

Supervisor/Project Manager

Responsibilities:

NROC (Network Reliability and Operations Center) ensures the health and reliability of the Confidential local network. This organization includes the Provisioning, Surveillance, Change Management and Demand Repair of the transport (packet and IP) switching (TDM and VOIP), signaling and power networks. Supervise bargained-for employees in the Complex Translations department who support multiple states including managing provisioning and repair of critical customer due dates.
Duties include diagnosing, tracking and resolving performance issues, setting goals, reviewing results and delivering new processes. Requires interfacing and coordinating multiple internal organizations including Wholesale Markets, Business Office, Designed Services and POTS Screening as well as working with external customers.

Confidential - Greenwood Village, Colorado

Supervisor

Responsibilities:

Oversaw Critical Outage Escalation for Confidential Digital Voice support; identifying critical needs, implementing notifications, and coordinating support and resolution with technical and management resources.
Maintained Trouble Ticket Repeat Rate below team goal of 5% and answered 80% of calls within one minute or less, significantly exceeding the average department Tech Productivity Rate average.
Developed training programs for technical effectiveness and career path planning.
Significantly decreased the overall Mean Time to Repair for the organization.

Confidential - Jacksonville, Florida

Administrative Coordinator

Responsibilities:

Organized monthly and quarterly conferences for up to 100 financial analysts from around the nation, preparing all presentation materials, inviting speakers, and arranging all travel and logistics.
Set up quarterly company earnings reports and coordinated their publication.

Confidential - Jacksonville, Florida

Design Specialist / Systems Engineer

Responsibilities:

Researched and designed complex telecommunications systems for Confidential Corp, an outsourcing company and a global Confidential account.
Was instrumental in generating growth in account revenues of 152% in 2000.
Supported such other major local and national customers as Confidential and Confidential of Florida.
Recognized for superior performance and dedicated teamwork through global awards programs.
Confidential Certified Specialist in Communication Design.

Confidential - Englewood, Colorado

Team Leader / Systems Consultant

Responsibilities: