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Scrum Master Resume

Chicago, IL


  • Agile Practitioner, Project Manager, Scrum Master, Systems and Business Analyst with over 14 years of experience in Project and Consulting engagements
  • An outstanding track record at Fortune 500 companies across various domains handling Global Enterprise projects between $1 to $5 million project budgets
  • Experience of over 5 years of working as Scrum Master, Coach for teams working in Agile methodologies such as a Scrum, Kanban and XP
  • Experience in transitioning teams from traditional Waterfall to Agile methodologies with focus on Continuous Delivery
  • Excellent Adaptation skills towards Agile methodologies maintaining heavy focus on Stakeholder satisfaction, Adaptive Leadership, Coaching and Mentoring
  • Maintained consistent performance as PM, Agile Leader under severe project or environment constraints thru proper planning, communication, stakeholder management
  • Experience of Systems or Business Analysis and Project Management in Web Application Development using SDLC, Systems Integration, Web Portals, SaaS, Mobile Apps (Native and Responsive)
  • Excellent Analytical experience in both mainstream Business and Support applications. Good coordination, Stakeholder Communication/Management and Liaison activities
  • Good exposure to software applications such as Portals, Reporting, Analytical, Custom Software Apps, COTS across web, mobile and mobile web platforms
  • Rich experience in Writing User Stories, Documenting, Creating Wireframes or Solution mock - ups for front end user interface


Project Management: Rally, MS Project, MS SharePoint, JIRA, MS Office

UI/UX: Balsamiq, Lucid Charts, MS Visio, Axure

Database: ORACLE, SQL Server

Testing: HP Quality Center, HP Quality Test Professional, HP ALM

Methodology: Joint Application Development (JAD), Rational Unified Process (RUP), Unified Modeling Language (UML), Agile, Waterfall

System Integration: SSIS, SSAS, SharePoint


Confidential | Chicago, IL

Scrum Master


  • Scrum Master for a most critical product in the Customer Service Portfolio
  • Drive Release Planning Meetings and to map the intent from the product owners/managers to the sprints in the release
  • Document internal and external dependencies to do everything possible to resolve those as impediments for the team to focus on deliverables
  • Facilitate and host the daily standup meetings. Ensure the time boxed event is done to have each team member give out their daily updates along with any roadblocks. Store the notes in either SharePoint or Confluence and circulate the notes as summary to the higher ups
  • Facilitate and host the sprint review/demo meet. Ensure all business owners or the work approvers join the meet for proper signoffs.
  • Facilitate and host the sprint planning meetings. Capacity Planning, help present the prioritized backlog with the product manager to the development team and plan functional sprints by taking velocity as a key team metric
  • Conduct twice a week story grooming session for the team to have the users prioritized in the backlog as a preparation for the next sprints/releases
  • Participate in the Scrum of scrums daily to have the daily updates/blockers are properly reported out to the product management team
  • Provide coaching and mentoring Business Analysts, Product team to write proper user stories using INVEST model
  • Provide necessary coaching and help team members to ensure maximum productivity is resulted out of the sprint
  • Do liaise with internal, external teams or vendors to resolve impediments
  • Ensure the team becomes self-organized by removing all hindrances within the organization
  • Participate and contribute to the Community of Practice and Community of Excellence that keep a check on agile standards and practices across organization
  • Use agile tool (JIRA) to track the daily work (user stories). Create filters and dashboards for the product team or the project management team to get the updates/statuses/progress directly from the tool

Confidential | Hadley, MA

Scrum Master


  • Facilitating the daily scrum meetings, sprint planning, sprint review and retrospective meetings
  • Effectively managed a Scrum practice and ceremonies effectively
  • Established effective communication for the development division with consistency across development and business teams
  • Presentations, recommendations and updated provided regularly to the Directors desk
  • Provide visibility to team on progress, velocity, risks/impediments and help eliminate the same
  • Coaching and mentoring team members and provide constructive performance feedback
  • Coach the teams on Agile’s iterative delivery model
  • Encouraging the team for self-organization to boost efficiency and coordination
  • Working with stake holders, product owners to prioritize the user stories for each sprint
  • Encouraging the development to build reusable modules and building development efficiencies
  • Work with Product owners to come up with set of user stories for better understanding of estimates and development
  • Motivate the team to come up with quality shippable product items and meet product goals
  • Track and Report status and other metrics against goals on an ongoing basis
  • Ability to manage offshore team’s performance thru best practices, knowledge and experience

Confidential | Boston, MA

Scrum Master


  • Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective
  • Managed 2 scrum teams in application development and product integration team
  • Scrum team used a typical Agile methodology and Integration team used Kanban with everyday sprints or everyday planning and work delivery
  • Facilitating sprint planning as Scrum master for multiple Scrum teams
  • Working with Product Owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown
  • Keep a track of Velocity factor of teams and use it proactively while dealing with POs and business teams during planning and review phase of deliveries
  • Facilitating Scrum of Scrum for offshore Scrum teams in US states and India. Ensuring all ceremonies are handled per the process
  • Work with challenges, dysfunctions and team level and at process to ensure the process take precedence and the progress is shown to all stakeholders
  • Managing the overall performance and delivery of cross-functional teams
  • Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders
  • Keeping the team together all the time to ensure successful sprints
  • Providing Release communication to all stake holders to keep them informed where that information can be used by them for external communication
  • Worked very closely with Product owners, sales and marketing teams to ensure the commitments kept to the customers are properly addressed in each and every sprint

Confidential | Boston, MA

Project Manager


  • Played 2 roles of Business Systems Analyst and later promoted as Scrum Master after the development methodology transitioned into Agile using Scrum framework
  • Worked as a Business Analyst for all development areas of New Client Implementations, Production Support
  • Worked as Scrum Master/PM for short term projects such as a Payment Systems Upgrade, Document Management Systems upgrade, Reporting Analytics, Data Center Migration
  • Business Analyst for new client implementations. Cycle of 4 weeks for each implementation
  • Business Analyst for Production support. The new feature requests, defect managements and reporting for clients. All the work is dividing into various sprints and run in Agile development model
  • Business Analyst or Project Manager for short term projects such as Data Center Migration, Payment systems upgrade, Reporting Analytics, Document Management System
  • Close liaison with stake holders of each project to document the systems, business requirements from the launch of the initiatives. Use the project charters to identify the stakeholders across all business and support functions
  • Meeting internal and external user groups and conducting interviews, discussions and meetings to do a comprehensive analysis of requirements
  • Translating the requirements into use case documents, software specifications, systems specifications, WBS
  • Partner with technology teams and ensure the user requirements are cleared translated, thus the quality of the result or product is maintained and meets the customer expectations
  • Performed gap analysis in current state to to-be state of the products, applications, modules or features of various products such as Reimbursement or Loan Repay
  • Involved in documenting the rules of the benefit offered and signoff process with the clients
  • Lead the engineering team in India thru the implementation cycle consisting of 5 developers, 2 QA resources
  • Planning, Analysis and tracking the progress of implementation daily. Ensuring no bottle necks in requirements
  • Work with developers on the unit and integration testing, and manage all aspects of user acceptance testing
  • Develop reusable test strategies and test cases across multiple data types
  • Create appropriate documentation and provide end user training of newly implemented solutions
  • Documentation of all milestones, deliverables, Work Breakdown Structure (WBS) for each resource
  • Creation of user stories with good acceptance criteria and business rules in the Agile tool as a Scrum Master
  • Participate in review of projects, progress. Discuss challenges, efficiencies of each step of implementations. Keep a follow up of improvements in each step in implementation.
  • Project Manager for over 50+ implementations of EdAssist. Northrop Grumman, Toyota, Raytheon, USAA, Cleveland Clinic, FRBNY to name a few


Senior Analyst


  • Analyst to a team of representatives generating revenue of 150 Million USD per month and USD 12 Million margins per month.
  • Assisting the Sales Managers in Data, Metrics and the business of the team. Auditing the sales data of the sales representatives
  • Involve in training period and provide them with the full scale Data Analytics, KPIs, Business Metrics. To show them critical ways of analyzing the products and services thereby increasing the Average Order Value (AOV) and Margins.
  • Liaise with all back end marketing and other support departments such as credit card services, product procurement, shipping, and billing, customer care to make sure order process goes through in a timely and accurate manner.
  • Worked on Oracle provided custom build sales order systems. We used to enter the customer information, to build a profile of the customers from Retail, Business, Corporate background and their needs of the business before sales procedures are begun for them
  • This data again used for several marketing, back office purposes. We used to pull the data from the same system for building forecasting models for marketing and sales teams to consume the data for efficient sales pitches on the key performance indicators
  • Typical responsibility of maintaining vendor communication while processing the order of third party products. Help the sales agents to gain edge over maintaining all these order management systems
  • Contact the order shipping department if the order is being delayed or informing the customers prior to order booking in case of any lead time issues on specific high demand products.
  • Liaison with Confidential Financial Services - a financial in-house partner for Confidential to ensure financial data of the sales team is pulled in form of reports, data models and analyzing them for further improvement of business revenues and margins.
  • Arrange for regular workshops and training sessions about the changing technologies and new products and services from sales data and metrics standpoint

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