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Agile Scrum Master Team Coach Resume

PROFILE:

  • Hands - on client-facing IT Project Manager and Scrum Master / Team Coach with 15+ years of experience covering entire software development project life cycle including technical leadership
  • Applied best practices in Waterfall (6+years) & Agile SCRUM methodologies (6+ years) including Kanban; pioneered agile/scrum transformation from waterfall; applied SAFe - scaled agile framework principles
  • Representing interests of the sponsor, collaborated with senior / product managers to align IT with business priorities, managed risks, eliminated obstacles, optimized resource utilization and drove projects to closure
  • Coached, mentored and facilitated fellow scrum masters, scrum teams and product owner prioritize backlog, helped develop PI / Release Plans, Business Epics & Features and break down and groom stories, developed acceptance criteria, implement TDD & BDD approach, and in continuous testing / integration
  • Collaborated with teams and leadership to develop trusting work environment, transparency and visibility, enabling open communication, identify risks and obstacles in time; helped teams excel at agile process, become self-organized high-performing teams that work collaboratively on common higher value business priorities, while synchronizing with changing business dynamics of needs and priorities effectively
  • Trained scrum masters and conducted effective scrum ceremonies including retrospectives for improvement
  • Helped with PI / Release Planning & Retrospectives/ I&A; led multiple teams, helped with Scrum of scrums, establishing Program Level Cadence as per SAFe; collaborated with other Agile ART leaders /RTE and built collaborative scrum teams for release train; served as escalation and conflict resolution contact point
  • Engaged with shared IT resources and third party vendors to plan and manage external dependencies; collaborated with cross-functional teams for integrated solutions, end-to-end, integrated, regression testing
  • Strong skills in interfacing with both - business and technical stakeholders, managing client groups, leading project teams in consulting and end user environment; JAD; experienced in onsite-offshore models
  • Proven track record in meeting business and project goals on multi-million-dollar IT projects - experience in supply chain / finance - in retail, wholesale, manufacturing, banking (fund) and health care industries
  • Implemented ERP, BI/DW, OLTP, and COTS solutions end-to-end
  • Implementing integrated improvements in project execution process, software quality and team work in waterfall methodology and by implementing agile methodology based on team and project assessments
  • Contributed to increase in same product sales by 4% in its first year of implementation in multiple subject areas, leading cross-functional business / project teams
  • ERP migration - from Epicor, FRx Reports & Queries to MS Dynamics NAV/Jet Reports -- finance module configuration, all financial, management and analytical reports - accurately, within time and budget
  • Improved ordering process efficiency by over 100%, order value (through right mix) by approx 20% & reduced inventory holding cost by approx 5%
  • Capture Vendor Deals and flow through Replenishment System (Integrated), that earned vendor incentives of over $0.5 million annually
  • Product Line-Up Optimization Solution - to determine customized product assortment to be carried by each store to maximize profitability, resulting in average increase in store sales by over 7%
  • COTS system implementation with ticket tracking and workflow - that improved efficiency of Help Desk support environment by over 20%

TECHNICAL SKILLS:

Software / Tools: Version One, Rally, Jira, Lean Kit, Daptiv, Plan View, MS Project on Project Platforms - MS Dynamics NAV, SAP, MS BI (SQL, OLAP), Reporting tools, Visual Studio, ASP .NET, C#; Technical skills - SAP R/2, R/3, ABAP, SQL, Transact-SQL, IBM (COBOL, CICS/ ESA, DB2), Visio, Excel, MS Access, Visual Studio, Epicor, Jet Reports, FRx

PROFESSIONAL EXPERIENCE:

Confidential

Agile Scrum Master Team Coach

Responsibilities:

  • Analyzed Strengths & Weakness in existing Agile process and scrum teams, made improvements through retrospectives / I&A workshops, coaching and by synching in with recommended COE practices in continuous testing and integration environment
  • Generated and implemented 30+ points of improvements with scrum teams from Retrospectives
  • Provided training and coaching to teams and product owner on Agile practices and Scrum / Kanban framework including alignment with business priorities and common goals for ART, ensured team’s PSI is aligned with PI goals, helped develop PI/Release Plan, helped with grooming and breaking down Epics & Features to functional / technical (NFR) stories & tech debt, groom and develop the Team’s Sprint Backlog
  • Interfaced with Product & Program Management to streamline Intake process for program and scrum teams’ backlog aligning to priority and business goals for the program
  • Assisted team in Release Planning, Pre-planning and I&A / Retrospective; conducted Sprint Planning led multiple scrum teams establishing Incremental / Iterative Cadence for the Release
  • Served as the contact point for risk, obstacles mitigation and for escalation and conflict resolution and collaborated with other scrum masters and scrum teams ensuring higher business priorities are diligently followed; provided visibility and transparency with reporting
  • Engaged teams in scrum ceremonies, listened to challenges, helped resolve conflicts / eliminate obstacles;
  • Collaborated for dependencies to ensure coordinated timely solution delivery with external / shared resources across teams including Release Mgt Change Mgt, Security, Networking, DBA, Config, etc
  • Protected scrum teams from interference / deviations and adapt to common business priorities of ART
  • Engaged all stakeholders in grooming sessions to refine stories, develop detailed Acceptance Criteria, breakdown to smaller stories that can be developed and tested in the same sprint using TDD / BDD and pair programming in continuous testing & integration environment
  • Reviewed velocity, burn down and quality metrics with the team during retrospectives
  • Collaborated for Incident Management, Change Requests /iPlans and Release Plans
  • Provided reports and metrics on Sprints / Features & Releases

Confidential

Agile Scrum Master Team Coach

Responsibilities:

  • Analyzed Strengths & Weakness in existing Agile process and scrum teams, made improvements through retrospectives, coaching and by synching in with recommended COE practices in continuous testing and integration environment
  • Provided training and coaching to teams and product owner / product management on Agile practices and Scrum /Kanban framework including alignment with business priorities and common goals for PI, ensured team’s PSI is aligned with PI goals, helped with grooming and breaking down Epics & Features to functional and technical stories, groom and develop the Team’s Sprint Backlog
  • Interfaced with Product & Program Management / PMO to streamline Intake process for backlog and Release Planning based on priority and business goals for the program, including technical debt
  • Engaged with Product Manager (includes BA) to ensure team’s product backlog is kept updated, groomed and prioritized and team is focused on top business priorities
  • Assisted team in Release Planning, Pre-planning and I&A / Retrospective; conducted Sprint Planning led multiple scrum teams establishing Incremental / Iterative Cadence for the Release
  • Served as the contact point for risk, obstacles mitigation and for escalation and conflict resolution and collaborated with other scrum masters and scrum teams ensuring higher business priorities are diligently followed; provided visibility and transparency with reporting
  • Coordination for cross-team delivery including identification and follow-up on dependency work items
  • Protected scrum teams from interference / deviations and help coordinate and adapt to changing priorities
  • Engaged all stakeholders in grooming sessions to refine stories, develop detailed Acceptance Criteria, breakdown to smaller stories that can be developed and tested in the same sprint using TDD / BDD
  • Reviewed velocity, burn down and quality metrics with the team
  • Provided reports and metrics on Sprints / Features & Releases

Confidential

Agile Scrum Master / Team Coach

Platform: Dot Net (4.5), Java, Oracle 11G, CICS, DB2, Datapower, SQL SSIS, SSRS

Responsibilities:

  • Coached and mentored fellow scrum master and scrum teams become self-organized and high performing to deliver projects that return higher business value and balance with optimized resource utilization
  • Interfaced with cross functional teams - Product Owner, Vendor, BA, Dev-QA, user groups, infrastructure, storage, network engineering, security / risk analysts, privacy, technical experts/architects, approval team & PMO, Release Team & RTE
  • Engaged Product Owner and Team Leads to develop product vision, priorities & road map, identified MVP and scope on the product backlog for Release & Pre-planning High Level Analysis for estimations; helped develop PI/Release Plan, breaking Epics & Features to functional and technical stories
  • Engaged teams in sprint ceremonies, followed up with discussions with each scrum team member for next-steps, daily task updates, impediments and to develop team synergy
  • Provided inputs, feedback and reports - ensured visibility
  • Reported to Scrum of Scrum meetings, Review meetings and provide weekly status and sprint status
  • Performed Capacity Planning, T Shirt Sizing on Story Points and Task Level Sprint Planning with team
  • Facilitated reprioritization, grooming elaboration, story pointing estimates, and collaboration between teams
  • Engage all stakeholders in grooming sessions to refine stories, develop detailed Acceptance Criteria, breakdown to smaller stories that can be developed and tested in the same sprint using BDD in continuous testing & integration environment
  • Conducted scrum ceremonies, including Release & Sprint Planning, Daily Scrum, Retrospect & Review
  • Identified impediments and blockers, risks and concerns, escalated as necessary
  • Identified, logged and reported risks, issues, concerns and blockers, addressed / mitigated them, eliminated identified obstacles; Served as a contact point for risk, obstacles mitigation and for escalation and conflict resolution
  • Reviewed Velocity, Burn-down charts etc. with the team and RTE; provided reports and metrics

Confidential

Agile Scrum Master (& Kanban Lead) / Team Coach

Platform: Oracle/ Informatica (ETL) / SAP-BO

Responsibilities:

  • Engage with Product Management and various stakeholders to Plan and Prioritize Projects and MVP Features for the Year & Quarters, Release Planning, coordinate estimating sessions with cross functional teams including Architecture team
  • Develop High Level Scope, Schedule, Resources and Cost Estimates with Client, BA, Dev, QA, Architect & Infrastructure Leads; Identify dependencies, integration and interface points
  • Plan Scope for Release and Sprints and develop Product Backlog with Client, Product Owner / BA
  • Gain Sign Off on Release Scope from all Stakeholders
  • Lead product backlog prioritization based on MVP (most viable product) and grooming sessions
  • Manage Resource Allocations to Projects using Plan View & Daptiv, Approve Time Sheets
  • Implement Scaled Agile principles (SAFe) for integration projects with dependencies
  • Provide inputs / updates to Scrum of Scrum meetings, Rally Review meetings, weekly status to PMO
  • Guide / mentor team members for Agile adoption and engage them in sprint ceremonies, follow up; Schedule & Conduct All Scrum Ceremonies - Agile Coach for the scrum teams
  • Facilitate team meetings, requirements gathering and feature / backlog grooming sessions, ongoing process improvements through Retrospectives and discussions with each scrum team member, from reviews with Senior Management in PMO and in Product Management / Product Owners, BA, QA, & Development, leverage team spirit and coordination and develop team synergy
  • Scrum Master multiple teams, Identify and log risks, issues and concerns, address / mitigate them, eliminate identified obstacles and resolve conflicts, drive Test Driven Development and Defect Triage
  • Engage teams to enhanced levels of Agile transformation with TDD and continuous testing
  • Provide weekly status updates to PMO - include risks, issues and metrics for sprints and Release
  • Facilitated Kanban Defect Management & Maintenance team imposing State-WIP limits based on optimized capacity/ resource utilization, accommodating Business Priority and Severity, through Data & Functional Defect Analysis, defect replication, discussion with BA, Product Owner, operations support personnel, user group and implementation Kanban team - provided increased dashboard visibility, optimized Kanban workflow process and cycle / lead time (to complete work from Analysis to Done) cutting waiting queue timeFinalize deliverables and activities for sprint 0 with client, product owner / BA and technical resources
  • Facilitated Requirements, Initial design & Pre-Sprint phase (Sprint 0) - elaboration for development of:
  • Product Vision (goal) through key / critical requirements of KPI, dashboards and reporting needs
  • Requirement details, features, epic, user stories, product backlog
  • Data and dimension models, glossary and data dictionary
  • Product Road Map through priorities, T-shirt size estimates and Release Plan through sprints
  • Functional specifications through business rules, data relationships and report templates
  • Technical architecture - data marts /mapping, schema, cubes, performance and security requirements
  • Program flow design - ETL/ SSIS and SSAS, BO, data extracts and reporting
  • Planned sprint 0 with product owner & technical architect; gained sign off on the plan
  • Discussed resource requirements for implementation with technical architect; coordinated / followed up to ensure resource availability in time as per Planned Velocity
  • Reviewed road map, release plan and priorities of product backlog
  • Discussed product vision and release plans with key stakeholders including senior management
  • Conducted scrum and weekly status review meetings for tracking
  • Reviewed Velocity, Burn down charts etc. with the team
  • Set up Rally queries and review with team
  • Confer with product owner to finalize prioritized product backlog / user stories to include in the sprint
  • Finalize details of the requirements and conceptual design based on user story elaboration between development and testing teams and the product owner and for development of test scenarios
  • Plan sprint with scrum team, estimate based on story points and break down tasks
  • Ensure agile principles followed - agile coaching, conduct scrum ceremonies, maintain task board
  • Log & resolve issues/risks, eliminate obstacles, discuss workaround, resolve conflicts; escalate as needed
  • Conduct sprint reviews/ demos, retrospect, in corporate feedback for improvement; provide visibility
  • Developed detailed sprint plan in collaboration with the team, based on the capacity, story point estimation, task break down at granular level - mapped on to Rally tool
  • Facilitated estimations, decision making and day to day collaboration between team members
  • Coordinated with user groups for user acceptance and planned promotion to production
  • Provided weekly updates such as burndown chart; tracked velocity, issues and risks
  • Provided regular sprint / milestone updates to stakeholders including senior management / PMO

Confidential

Agile Scrum Master

Platform: Windows 2008, SQL Server,ASP.NET,C#,XML

Responsibilities:

  • Develop detailed integrated project release plan for the client
  • Ensure project objectives and functionalities are aligned to business goals and objectives
  • Manage Client / stakeholder relationships - provide status updates and reviews, seek feedback, identify new needs, manage change requests, conduct demos and deliverables review sessions
  • Develop Release and Sprint plans with project team and follow through on their executionthrough Sprint ceremonies (daily stand up and follow up), eliminating obstacles, logging risks and issues and developing resolutions and / or mitigation plans, refactoring change requests
  • Ensure agile processes are followed and sprints closed with retrospects, incorporating feedback and lessons learnt to enhance effectiveness in future projects
  • Collaborating with multiple vendor teams (JAD) for planning, grooming, estimating and allocation of resources as per business priorities ranked in product backlog and coordinating during execution
  • Facilitated 2 weeks sprints in 4 sprints Release Cycle to (including Iteration 0):
  • Confer with product owner to finalize prioritized product backlog / user stories from the release product backlog to include in the sprint
  • Conduct backlog grooming - Finalize details of the requirements and conceptual design based on user story elaboration between development and testing teams and product owner and for development of test scenarios
  • Plan sprint at task level with scrum team based on capacity, estimate based on story points and break down user stories and defects at task level
  • Ensure agile principles followed - agile coaching, conduct scrum ceremonies, maintain task board
  • Log & resolve issues/ risks - eliminate obstacles, discuss workaround, resolve conflicts, escalations
  • Conduct sprint reviews / demos / retrospect, use feedback for process improvement; provide visibility
  • Developed detailed sprint plan in collaboration with the team, based on the capacity, story point estimation, task break down by hours at granular level - mapped on to Jira
  • Facilitated estimations, decision making and day to day collaboration between team members through scrum meetings (daily stand up) and off line follow up meetings
  • Coordinated with user groups for user acceptance and planned promotion to production
  • Provided weekly updates such as burndown chart; tracked velocity, issues and risks
  • Provided regular sprint / milestone updates to stakeholders including senior management / PMO

Confidential

Project Manager, Agile Scrum Master / Coach, Business Analyst

Responsibilities:

  • Product Vision (goal) through key / critical requirements of KPI, dashboards and reporting needs
  • Requirement details, epic, user stories, product backlog
  • Data and dimension models, glossary and data dictionary
  • Product Road Map through priorities and T-shirt size estimates and Release Plan through sprints
  • Functional specifications through business rules, data cleansing rules and report templates
  • Technical architecture - data marts/mapping, schema, cubes, performance and security requirements
  • Program flow design - ETL/ SSIS and SSAS, MDx and reporting
  • Planned sprint 0 with product owner & technical architect; gained commitment to the plan
  • Discussed resource requirements for implementation with technical architect; coordinated / followed up to ensure resource availability in time
  • Reviewed road map, release plan and priorities of product backlog
  • Discussed product vision and release plans with key stakeholders including senior management
  • Conducted scrum and weekly status review meetings to assess whether on track
  • Reviewed consultant performance with key resources and handled billing
  • Confer with product owner to finalize prioritized product backlog / user stories to include in the sprint
  • Finalize details of the requirements and conceptual design based on user story elaboration between developers, testers and the product owner and for development of test scenarios - for sprint planning
  • Plan sprint with scrum team for 6-8 hours with closer estimations based on story points weighting system and break down tasks for granularity between ½ to 2 ½ days, to time-box to 4-week sprint
  • Ensure agile principles followed - agile coach; conduct scrum meetings, maintain task board
  • Log & resolve issues/ risks, eliminate obstacles and resolve conflicts; escalate as needed
  • Conduct sprint reviews / demos and retrospect, in corporate feedback for improvement; provide visibility
  • Developed detailed sprint plan in collaboration with the team, based on the capacity, story point estimation, task break down at granular level - mapped on to Version One and MS Project tools
  • Facilitated estimations, decision making and day to day collaboration between team members
  • Generated individual task backlog; ensured priorities are clear; update task board daily
  • Coordinated with user groups for user acceptance and production availability
  • Developed a personal planner task list for follow up to stay on top of all work in progress
  • Provided weekly updates such as burndown chart to the team; tracked velocity
  • Provided regular sprint / milestone / metrics updates to stakeholders including senior management
  • ERP Finance Configuration & data migration carried out earlier as part of core implementation
  • Finance Module Enhancement
  • All Financial Statements, Management and Analytical Reports were migrated from Epicor /FRx to NAV Account Schedule & then to Jet Reports and new financial reports were developed in Jet Reports; reports pre-existing in NAV needed changes / enhancements

Confidential

Agile Scrum Master

Responsibilities:

  • Managed Requirements, Initial design & Pre-Sprint planning phase (Sprint 0) with vendor and senior business analyst
  • Detailed Requirements, gap analysis, enhancements, changes, report requirements (Product Vision)
  • Test Strategy, Test Plans and test scenarios; Initial testing of Enhancements
  • Functional Specs, Release Plan
  • Ensured product backlog items are developed and prioritized; sign off from vendor / project team
  • Coordinated with various resources including the infrastructure team for smooth execution
  • Ensured sprint 0 commitments are met; conducted scrum and weekly status review meetings
  • Confer with product owner and vendor to finalize product backlog to be included in the sprint
  • Plan sprint (4 hours) with team (incl. vendor); sign-off on plan; provide task backlog; be an agile coach
  • Conduct scrum meetings, log risks / issues and eliminate obstacles; escalate as needed
  • Conduct sprint reviews / demos and retrospect, record feedback
  • Developed sprint plan in collaboration with the team, mapped on to Version One and MS Project
  • Facilitated estimations, decision making and day to day collaboration between team members
  • Tracked progress through burndown chart; reviewed plan and progress with vendor
  • Logged Risk & Issue logs; raised red flags as needed and followed up for mitigation / resolution
  • Coordinated for user acceptance testing
  • Provided regular sprint / milestone updates to stakeholders and ERP steering committee for review Ensured documentation from vendor is complete, handover/ sign off done, and user training provided
  • Helped with actual development of financial and management reports using Jet Reports
  • Procurement based on forecast, Warehouse QOH, orders in transit, lead times, vendor-deals
  • Capture vendor-deals with Deal Management System, flow them through to purchase orders
  • Integrate warehouse receiving for purchase order status updates and final invoice verification
  • Bill back vendors based on deals
  • Product Vision, Road Map and Release Plan for Deal Management component system & Integration
  • Integration requirements, data mapping, input-output points, data needs, test scenarios and test data
  • Functional specifications through business rules and data validation rules and integration reports
  • Technical architecture and Program flow
  • Collaborated with product owner and technical architect to develop plan and milestones
  • Followed up on sprint 0 tasks through milestones for completion
  • Conducted scrum and weekly status review meetings to assess whether on trackroduct backlog / user story for the sprint
  • Plan sprint with scrum team for 3 hours
  • Conduct scrum meetings, maintain task board, log issues, eliminate obstacles
  • Conduct sprint reviews / demos and retrospect, in corporate feedback for improvements
  • Agile Scrum Coach; ensured that the team understands and applies agile principles; build team and resolve conflicts; facilitated daily collaboration and
  • Provided weekly updates such as burndown chart to the team; tracked velocity; used Version One
  • Provided sprint and milestone updates to other stakeholders including senior management
  • Coordinated for user acceptance testing and sign-off

Project Manager

Confidential

Responsibilities:

  • Managed project from requirements gathering to configuration, migration and testing and acceptance
  • Developed project plans as per Waterfall methodology in MS Project; obtained sign off from vendor
  • Followed up with vendor for regular updates on progress and plans for further development
  • Collaborate with user groups for test scenarios and testing plan developed and reviewed
  • Ensured requirements (BRD, Specs etc.) are documented by the vendor, reviewed and approved by client Business Analysts, and user training provided
  • Maintained risks and issue logs; followed up to closure
  • Collaborated with users for user acceptance and sign-off
  • Provided regular updates on plans and progress to stakeholders and to the ERP Committee
  • Helped in actual migration of general ledger, sub ledgers and asset management functions

SAP Consultant - System Architect / Project Manager (Technical Delivery)

Confidential, Sunnyvale, California

Responsibilities:

  • Feasibility evaluation, requirements analysis, documentation, process modeling, functional decomposition, technical architecture, functional-modular design, technical specifications (incl. pseudo code), testing, quality assurance and deployment
  • Delivered before expected timelines and 8% under budget
  • Achieved recognition for overall management and client interface

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