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Program Director, Application Development Resume

Atlanta, GA

SUMMARY:

  • Brought into various problem projects to help develop and implement best of breed practice transitions to overall positive effects.
  • Interact with IT directors, chief operating officers, chief executive officers, company presidents, executives, and regional technology managers.
  • Utilizing Oracle, SAP Primavera, Clarity, and project management artifacts for large scale ERP efforts
  • Helped to foster overall synergies with corporate board officers to come up with the best goal orientations through major transformation realignments.
  • 12+ years of overall Software Application and Hardware Development, Cloud migrations, Software Asset Management, Server Consolidations experience with all project stages including business development, project estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, custom code specifications, testing, training, go - live assistance and post implementation support.
  • Utilized to develop and deploy IT plans that achieve strategic business goals and future state.
  • Brought into several client accounts to help rebuild relationships and re-baseline overall projects for better effective operations to client satisfaction. Utilized with Lean Six Sigma - Black Belt Methodology, Root Cause Analysis, IT Audit and DMAIC Processes.
  • Carry multiple areas of responsibility, which include business management activities such as profit and loss, identify and rebuild client relations, assemble, monitor, and complete domestic and global IT projects on a consulting basis to achieve committed goals.
  • Extensive experience with the entire systems development life cycle from gathering business requirements through migration of the final deliverables in a fast paced and time sensitive environment.
  • Responsible for all customer interaction including conducting JAD, RAD and DRP design sessions, managing requirements, project status reports, issue & risk management, budgets & forecasts and schedule & resource management.
  • Managed project teams in multiple global work centers to deploy both customized off the shelf applications as well as privatized application deployments. Helped to realign compliance and IT Audit functionalities to more functional purposes.
  • Proven manager with excellent organization and team building skills along with experience managing distributed global teams utilizing PMBOK principles for Waterfall, RUP, SCRUM, PERT, LEAN, Kanban and Agile projects.
  • Resourceful problem solver who is adept Confidential designing and implementing solutions to solve complex customer requirements and business problems for corporate and government clients.
  • Project Manager/Program Manager/Leader of Architects on various software development and data warehousing projects for clients with managing distributed development teams in the US and overseas.
  • Security Analysis, Design and ArchitectureInformation System Security Continuous Monitoring
  • Leverages continuous improvement tools and methodologies to clearly define the business’s current state finance processes, driving out waste, redundant/broken processes and improving overall process execution.
  • BIA, COOP, Disaster Recovery Planning/ Security Compliance, C&A, FISMA, DIACAP & CNSS

KEY STRENGTHS:

  • Corporate Relations and Communications Path with Senior Executives
  • Project Management / Program Management
  • Problem resolution of Troubled Projects
  • Business Process Outsourcing
  • Client Relationship Management
  • Budget, Fiduciary Project and Program Controls
  • Forecast Analysis
  • Virtualization & Enterprise Resource Planning (ERP)
  • Process Improvements
  • Disaster Recovery / Backup Recovery
  • Data Center Warehouse Setup and Management
  • Software and Hardware Asset Management and Inventory Compliance Standards with Implementation
  • Team Building and Goal Based Leadership
  • Proposals, SLA’s, SOW’s and RFP Responses
  • Scope/Requirements Definition
  • Business/Technical Design Cross Functional Team Building & Leadership
  • Business Process Reengineering
  • Risk Assessment/Impact Analysis, Testing and Quality Assurance
  • Tactical/Strategic Planning
  • Project Reviews, Legal Compliance, Regulatory Planning & Audits
  • Coaching/Mentoring, CMPM
  • Corporate Compliance (SOX, HIPAA, ITILv3, ISO 27001, PCI/DSS 3.0 and Legal Requirements

TECHNICAL SKILLS:

Project Manager: PMI, Risk Management, Change Controls, and Delivery Management 17 yearsA+ / T-SQL / Microsoft Project Professional & Server, ISO Standards, ERP Programs 14 yearsMS VB.NET, ASP.NET, C#, MS-SQL Server, Business Requirements, Exchange 12 yearsProgram Management, Windows Server Infrastructure, CISCO, Microsoft Office and Visio 11 years

Crystal Reports: V6, 7,8.5, 9.2, SOA, Visio-Design Interaction Diagrams, ISO 27001 & 2 yearsSarbanes Oxley (SOX) Compliance, International Team Management SSAE 16 & TR-398 yearsMicrosoft MCSE, Microsoft Office, Microsoft Server, Vendor Team Management, Remedy 8 yearsIBM Web Sphere Server (Info and WCC), IPTV/IPT, CBIP, Java/Unix, NetApp SAN, EFT, Maximo 8 yearsSix Sigma - Black Belt, PMP, HIPAA, Vendor and Third Party Management, SAP, Clarity 7 yearsSAP Boot Camp- Confidential / BMC Suite, Website Development, SOA, Primavera, Service Now 6 yearsOracle8i, 9.2i,11g Active Directory, IPT, PCI Compliance. Plainview, EnCase, DSS, NIST5 yearsTivoli, Z/OS, Confidential HTTP Server, Confidential DB2, CICS, Microsoft SharePoint, HP Openview 4 yearsHP Quality Center, Microsoft SMS/SCCM, ERP Project Management, Great Plains, HP Servers4 yearsCisco Call Manager 7, Unity Call Convergence, SharePoint Project, ITILv3, MDM 3 yearsE-Discovery, BMC Remedy, Rational Portfolio Manager, Microsoft System Center, PCI ISA 2 years

Applications: Centricity/Logician EMR, Microsoft SQL Enterprise Manager, Microsoft SQL Query Analyzer, Norton Ghost, Microsoft Project, Microsoft Visio, Nortel Client, pcAnywhere, Macromedia, Requisite Pro, Dreamweaver, Microsoft FrontPage, Microsoft Office

Systems: Windows, Red Hat Linux

EXPERIENCE:

Program Director, Application Development

Confidential, Atlanta, GA

Responsibilities:

  • Planning, design, development, maintenance, engineering, integration and retirement of information systems
  • Management and supervision of over 256 personnel and a oversight of a $165M yearly fiscal budget.
  • Collection, analysis and management of data, information and knowledge from multiple sources for processing.
  • Application development for full life cycle of Health IT, public health informatics
  • All web based graphics and web design with oversight of developers, technical writing, analysts and editors
  • Information security. Responsible for daily SAN allocations and forecasts.
  • Maintain and improve all Health Metrics and Analytics Programs. Work with various units and agencies to obtain, develop, maintain and provide extended forecasting of healthcare tools, data opportunities, research development and ongoing project projections.
  • IT Senior Manager directing all delivery activities and single point of accountability to the customer for data center hosting engagement for the Applications Hosting Branch of the Centers for Disease Control and Prevention.
  • Infrastructure operational responsibility of 2,500+ servers hosting applications in an 80% virtualized environment across multiple data centers utilizing HP Service Manager and Servers, CISCO network devices, VMWare and Hyper-V technologies.
  • People management of 100+ personnel including project managers, system administrators, middleware support, database administrators, storage administrators, inventory control specialists, cost analysts, security personnel, computer operators, auditors, change administrators and other functions.
  • Project and program management support of all Confidential IT Infrastructure Services (ITSS):
  • Design, installation, management and support of networks, data centers, backup sources, servers, computers, telecommunications, network monitoring, conferencing services and information security systems
  • Data center operations (AHB)
  • Help-desk services (MOC/SOC)
  • Assistance with support of NTB (Networking)

Program Director

Confidential, Atlanta, GA

Responsibilities:

  • Brought in by Interim group to plan and provide recommendations for PCI, HIPAA, Legal and SOX improvements needed to current environment after several M&A’s and help to consolidate into a workable flow.
  • Led the planning for future consolidation, ERP rebaselined and credible recommendation to viable third party outsourcing to handle staff gaps and technology needs. Auditing and leading implementations to ensure compliance and controls with various certifications (PCI-DSS, ISO 27001/2, SSAE 16). Working with merchant payment processing for improvements and certification audits
  • Redefined roadmap for process improvement utilizing Six Sigma Lean methodology with technical bridges to cover gaps.
  • Providing roadmap for future state and next phases to follow on.

Director, Program Management / Resource Manager

Confidential, Atlanta, GA

Responsibilities:

  • Tasked with resource leadership and oversight of a PMO portfolio of 70+ projects executed by 22 direct report project managers achieving core milestones and deliverables across multiple concurrent priorities and requirements.
  • Evaluated daily project metrics to ensure program initiatives remain on track and in compliance with expectations, project governance standards, and information accuracy requirements.
  • Trained and mentored team members through focused coaching using real-time opportunities exposed by reporting errors.
  • Presented status reports Confidential weekly meetings to address issues with troubled projects and discuss recovery strategies.
  • Managed both onshore and offshore efforts to completion and coordinated global deployments to other countries.
  • Drove a 35% increase in throughput for the Merchant Application Development PMO by establishing a team of 16 direct report project managers supporting portfolio of more than 70 projects. Led integration with Mobile Pay (Google/Apple/Samsung/Bank of America) for usage on all platforms with Confidential Mobile Payment Solutions.
  • Management of various projects and work on Moneysend OCT and STAR programs with Enterprise Deployments.
  • Partnered with key leadership and management stakeholders to assess current processes and identify process improvement opportunities utilizing voice of the customer (VOC), organizational, analytical, Lean Six Sigma problem solving methodologies.
  • Acted as a key driver of change within the business, supporting management/cross functional decisions by communicating the enterprise-wide changes to employees and helping them to learn, understand, adjust and grow with the business’s Lean Six Sigma transformation.
  • Led by example as an active change agent by managing complex projects and leverage influencing skills that come from prior Lean and Six Sigma experience.
  • Auditing and leading implementations to ensure compliance and controls with various certifications (PCI-DSS, ISO 27002, SSAE 16). Managed 7 large credit ERP networks to improve performance and upgrade in place.
  • Working with advanced payment systems and processes to enable credit card payment transactions with numerous global, high volume payment centers while maintaining encryption and other standards.
  • Overcame challenges of constraints impacting ability to meet regulatory and contractual deadlines to successfully deliver a wide range of high-profile projects.
  • Arranged deployment of both 12 customized off the shelf applications and 5 in house built applications for merchant based customers Utilized Remedy for SAAS program tracking and setting up new system and templates for easier access.
  • Helped with compliance and IT Audit process/procedures with the Legal team.
  • Responsible for full process from credit initiation process to all layers (application, storage, data and end) with encryption standards to maintain security and network integrity.
  • Improved on efforts from a 30% retention rate to a 92% retention rate while bringing overall ROI 38%
  • Forged and nurtured strong partnerships with internal sponsors and stakeholders to bring greater focus to priorities and expectations.
  • Participated in the process of selecting, scoping and prioritizing Lean Six Sigma projects across the business.
  • Work with leadership to utilize lean six sigma to deliver significant and quantifiable process improvement and financial benefit across the organization on assigned projects
  • Focused on business performance that constantly strives to eliminate waste, improve customer satisfaction, and increase market share via the use of Lean Six Sigma tools and continuous improvement methodologies
  • Provide mentoring / training to key organization stakeholders on the use and practice of Lean Six Sigma methodology and tools.

Director of Program Management

Confidential, Atlanta, GA

Responsibilities:

  • Brought in by Interim CIO to plan and provide recommendations for data center next steps for movements.
  • Led the planning for data center consolidation, ERP rebaseline and credible recommendation to viable third party outsourcing to handle staff gaps and technology needs.
  • Finished six months’ deployment in four months and received a bonus for efforts.
  • Redefined roadmap for process improvement utilizing Six Sigma Lean methodology.

Confidential, Atlanta, GA

Director

Responsibilities:

  • Brought in by Interim CIO to plan and provide recommendations for data center next steps for movements.
  • Led the planning for data center consolidation and credible recommendation to viable third party outsourcing to handle staff gaps and technology needs.
  • Enterprise applications deployment with virtualized backbone on third party servers.
  • Working on Salesforce upgrades to a SaaS environment for rushed customer facing clients within 90 day windows.
  • Provided gap recommendations for next step and future staffing needs and turnover to new CIO and select team.
  • New CIO wanted to bring his own team over from Confidential and contract ended on good terms after turnover.

Confidential, Atlanta, GA

Senior Program Manager

Responsibilities:

  • Led a turnaround of a Enterprise Server Consolidation Project that was five years behind and finished in nine months
  • Led redesign and application deployment for 16 major software applications involving 116 servers to a cloud environment in a new data center by cloud. Rebalanced 14 financial applications with 20 year history into SAP/Oracle based environment.
  • Updating older processes and procedures and completed project within a rushed timeline to deliver for cutover.
  • Leading environment structure to a new Enterprise based structure requiring less maintenance, support and infrastructure with the flexibility for better performance Confidential a lower cost saving of $4M annually.
  • Updated encryption, security, compliance and HIPAA policies to be compliant with newer Confidential standards for grants, federal matching funds and sourced funding by other agencies. Developed and rolled out a new SharePoint standard for letting all users have a standard place for meetings, notes, files within the new datacenter.
  • Acted as voice of the customer for the agency to five other State of Georgia agencies and multiple Federal Agencies to coordinate data shared and bring about resolutions to issues. Full deployment of new SAP environments for Financial, Inventory and Open Systems, ERP, BPS, EIS, FI, CO, AM, MM, QM and HR.
  • Supervised the transition for the Department of Public Health from Window 2000 server environment to a 2008 R2/2012 base and moving all databases to a cloud based datacenter run by Confidential from downtown Atlanta to a location in Alpharetta.
  • This data center moved was encompassing 230 servers, 3 mainframes, 6 EMC storage arrays, 5 blade libraries and 2 Teradata systems. Management of layout, phased movement and management of overseas personnel needed for integration with agencies. Utilized Primavera as project costing and resources management tool standard.
  • Responsible for updating the complete Software Design and Implementation for: GRITS (Georgia Registry Immunization System), GAVERS (Georgia Vital Events Registration System), SENDSS (State Medical Inventory Control System) and shrinking the Software Asset Management System from $8M to $3.2M within a year. All systems involved new inventory and audit controls that complied with HIPAA and Federal Guidelines for matching funding through various agencies.
  • Worked with over 28 major agencies to setup first co-pay web based Java sites for payments into accounts for healthcare Confidential the Georgia Department of Public Health for Medicaid and Medicare as well as prescription reimbursement under PDMP/TANF for Welfare Recipients. Program enacted with SunTrust Payment Processing Systems.
  • Re-engineering technology processes, technology architecture and organizational structure for faster, effective response with no direct manual input freeing up more FTE counts. Setup of integration QA practice with Change Controls.
  • Managed 82 vendors ranging from Confidential, HP, GENSIS, Microsoft, SMS, Oracle and others with rebaseline to 30 COTS (Customized Off the Shelf) Product lines in a condensed timeframe.
  • Helped to setup electronic payment system for the State of Georgia to capitalize on EFT (Electronic Funded Transactions, including Credit Card Payments) for payments to state medical providers and co-payment authorizations. Led PCI-DSS 3.0 compliance charter creation and implementation of statewide efforts for the agency.
  • Protected the confidentiality, integrity and availability of mission critical classified-unclassified information and information systems.
  • Apply defense-in-depth strategies using multiple layers of security; Physical / Operational Security, Network Perimeter, Application Layer, Storage Layer, Data Layer, End Points
  • Professional Enterprise Integration Program Manager/ Integration Consultant / Rhapsody Trainer helping hospitals and other Healthcare facilities to effectively integrate hospital information systems with hundreds of medical ancillary applications.
  • Successfully led 2 major Hospital Group Engagements before office was transferred to Nashville from Atlanta.
  • Led 12 direct reports and 18 vendors for completion of efforts while supervising a $3M budget
  • Oversaw successful implementation of multiple interfaces, integrated in complex scenarios with ancillary systems. Proficient in designing, developing, and implementing integration systems including HL7 interface development and data conversions.Knowledgeable in building a full spectrum of hospital interfaces using HL7v2 messaging, IHE HL7v3 Profiles, Flat File, Database integration, X12 messaging with varying technologies.
  • Program also incorporated with Electronic Payment Systems for coverage eligibility through major providers. These included both PCI-DSS efforts and EFT initiatives.
  • Moved to a centralized BR/DR data center out of Boston from remote secondary sites.
  • Management of offshore personnel resourced from India, New Zealand and Brazil.
Confidential, Atlanta, GA

Senior Technical Program Manager

Responsibilities:

  • Partner with Presidents’ and Executive Teams of both organizations to effectively integrate all functions within both organizations.
  • Partnered with key leadership and management stakeholders to assess current processes and identify process improvement opportunities utilizing voice of the customer (VOC), organizational, analytical, Lean Six Sigma problem solving methodologies.
  • Acted as a key driver of change within the business, supporting management/cross functional decisions by communicating the enterprise-wide changes to employees and helping them to learn, understand, adjust and grow with the business’s Lean Six Sigma transformation.
  • Led by example as an active change agent by managing complex projects and leverage influencing skills that come from prior Lean and Six Sigma experience.
  • Spearhead all integration efforts ensuring a smooth phase-in of the acquired company.
  • Develop a streamlined integration roadmap tailored to various deal structures, within the framework of the company’s overall integration methodology. Moved all of the Enterprise Environments to the new structure.
  • Managed reporting and resolution of issues, risks and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close issues or complete open items.
  • Defined approach, tools and processes that will be used to support transition events. Provided dashboards to monitor integration status and track new application developments now utilized as benchmarks.
  • Led cost saving efforts that helped to save $14M with $10M just from software consolidation and SAM efforts.
  • Rolled out SharePoint environment for hosting meetings, PMO management, file sourcing, record keeping and coordinating with multiple business partners.
  • Performed full re-scoping of all PCI systems, reducing number of in-scope assets from over 2200 to approximately 300 systems. Designed sustainable PCI Program moving forward with clear definitions of all controls & control owners, published control & audit interval calendar and functional evidence repository. Rationalized PCI controls with other compliance control areas to streamline compliance efforts.
  • Establish improvements in acquisition integration processes/techniques and best practice methodologies.
  • Managed a streamlined Software Asset Management Program startup with pairing down from $38M to less than $6M and new audit through HP Openview and Maximo/WebSphere Monitoring.
  • Manage cross functional teams ranging from Technical Product Management and Engineering, Operations/Fulfillment, Ad Trafficking, Marketing, Resellers, Business Development, Training, and Vendors. Utilized both Remedy for SAAS program tracking and Service Now for On premises change management, CRM initiatives with a new structure and organizational model.
  • Management of 416 personnel, 36 Project Managers, 4 Program Managers with a budget of $ 150M.
  • Responsible for the system implementation/set up for selling an ad product, from sales, CRM (Salesforce.com), SAP (All 12 modules), fulfillment and billing systems and integrations of 60 other COTS projects for HR, Payroll, Legal, Benefits and others. Reworked former program operations and communications for AGILE model to meet deadlines. Excellent Confidential managing all aspect projects including resource management and staff allocations in support of budgets, dependencies and deliverables.
  • Improved new security standards moving to a new virtualized environment with RSA encryption and was able to start a approved Security and Data Privacy Protection Policy utilized by all environments.
  • Coordinates technical integration of above systems with other platforms, including sales tools, reporting, publisher/partner management, ad serving, new payment integrated systems and core listing display on YP.com
  • Work directly with high level stakeholders to define requirements for both product, applications and implementation pathways with needed resources and vendors.
  • Manage risks, issues, and complex cross-project dependencies UtilizeClarityProject Portfolio Management to assign and grant access of new user to track project deliverables. Drive mitigation and contingency plans; and assess material impact based on project metrics and quantifiable data.
  • Help to finalize a new Data Center centralization and movement to four sites for both Data Recovery and Backup Recovery efforts to centralized locations in North America, South America, Europe and Asia. Data center encompassed movement of over 580 servers away from Confidential &T along with 10 core mainframes, 32 EMC storage arrays, 26 Confidential blade libraries and 6 interconnected Teradata systems.
  • Drive accountability for the accomplishment of deliverables, work packages and overall business solutions, including tracking of project progress and assessing project trade-offs across scope, timing, and resources
  • Serve as a communication hub for project status across various business units
  • Develop project plans, manage scope, deliver milestones, and ensure that all teams have the information needed to make informed decisions Own the execution of specific products and lines of business
  • Lead and/or contribute as an individual resource or subject matter specialist to cross-functional projects with regards to dates, risks, impact and schedules
Confidential, Atlanta, GA

Technical Program Manager

Responsibilities:

  • Turnaround of trouble program and improvement of overall metrics resulting in 51% improvement in operations and procedure efforts.
  • Responsible for redoing program alignments that showed better client results in all areas.
  • Reported to the Director of Enterprise Systems Development and the CIO along with board members.
  • Supervised 280 personnel, 6 Project Managers and a $ 40M Budget for complete SDLC development.
  • Management of large scale offshore resources in China, Brazil, Taiwan, Philippines, South Korea and India including new goal based metrics and assignment of responsibilities for each team
  • Provided hosted, end to end solutions for State of North Dakota government electronics benefits for transfers, adjudications, Medicaid, Medicare, electronic payment card processing for 40 states and Federal government benefit programs. Rebuilt teams and process outsourcing initiatives for maximum Lean Six Sigma potential.
  • Automated manual processes for state of the art Java Web-Based Claims Processing application
  • Running Application Design Sessions as well as SEV meetings for first time tracking of issues to RCA finalization.
  • Cost savings of $3M through streamlining processes for faster reaction and RCA standards (with metrics).
  • The Confidential Enterprise Health Solution provides a full-spectrum solution that enables provider and member enrollment through medical claims processing, payment and reporting. The Confidential Enterprise Health Solution utilizes a J2EE/SOA architecture built using Confidential ’s WebSphere Portal, Application and Process server technology and 14+ commercially available off-the-shelf products (i.e. COTS) to provide an industry changing Medicaid Management Information System (MMIS) utilizing 94% complete electronic payment processing across statewide environment. Introduction of AGILE/Scrum Methodology into processes.
  • Provide general project management support and quality assurance support to deliver responsive and reliable outcomes in accordance with the HIX and ICD programs. Helped to implement first ever integrated MMIS program for full electronic transfers and payments under PCI and DSS standards for all of North Dakota. Worked with Confidential and State auditors to enact new security and single sign on security standards accepted by all parties and third party intiators.
  • Set up of customized inventory and audit controls for both Medicare and Medicaid to allow for purchase controls as well as reimbursement with medical coding standards through EDS (JAVA Web Based payment internal sites.)
  • Developed and completed the first PCI-DSS application usage for MMIS used statewide for Electronic Funds and for co-payments to third parties. Utilized both Remedy and Service Now in daily performance of management of the program.
  • Provided improved project management recommendations and quality assurance across the scope of both the HIX and ICD-10 programs for AK, AZ, ND and NH as well as future RFP assessments for WY and CA.
  • Developed and managed all three technology vendor timelines for the 40 projects across the programs to assure that all steps are completed on time and within budget. Utilized Clarity CA and PPM as well as Rational PM. Confidential /Mead Johnson Senior Project Manager (Contract - Merger / M&A)
  • Led efforts in SLA alignments across 12 Projects, overall lab and test environments and for Backup/Recovery Efforts for SAP (ERP2, PP, FI, CO, AM, PS, WF and MM) within Healthcare HIPAA compliances involving 61 team members for a $ 9.4M commitment.
  • Financial guidance, vendor management, technical substructure and communication tools and relation to management on cloud based environment for migration, integration and deployment.
  • Completion of Data Center relocation to two sites in North America to be run by offshore personnel from an older 200 server with attached libraries to a newly defined 430 server setup with virtualized environments.
  • Redesign of troubled software applications in first 60 days with new testing and deployment release processes to ensure great effect and cost savings. Ensured Electronic Funded Payment systems for acceptance of major credit cards and third party payment systems. Remedy and Service Now
  • Initialization of a new stage virtualized BR/DR effort bypassing tape recovery and deployment of a new Lab/Test Environment as well.

Confidential

Program Manager

Responsibilities:

  • Led focus on integration and development of core design to component medical software suites.
  • Financial guidance, vendor management, technical substructure and communication tools and relation to management on cloud based environment for migration, integration and deployment.
  • Developed, integrated, migrated and final deployment of Microsoft Great Plains Solution for General Ledger including using Square for EFT and credit card acceptance with PCI/DSS standards, Human Resources, Accounts/Receivable and Payroll Solutions. EPIC Training and Utilization.
  • Brought in outside developers and coders to deploy schemas and templates needed for new business operations and for work with mobile applications on iOS and Android.
  • Consolidation of various medical software SLA’s into a overall integrated software asset management plan.
  • Deployment and deployment of new VOIP structure for Corporate Offices.
  • Training of key users on new internal standards along with new web based solutions for process.
  • Moved 48 separate servers into a newly consolidated virtual environment of 82 servers through Rackspace with backup and data recovery protocols. Complete web based monitoring with remote management.
  • Compliance and reporting for HIPAA and SOX reporting for financial documentations with shareholders.
  • Communications with Equity Group and Senior Executives in planning I/T structure.
  • Completion of Projects on time and on budget with virtualized infrastructure and cost savings of over $ 420,000.00 from final realized environment. Completion of standards for others to follow. Short time limit due to the financial commitments for completion.

Confidential

Project Manager

Responsibilities:

  • Led for the project management of upgrades to CCR which involved active directory and other upgrades from a Windows Server 2003 environment to a Windows Server 2008R2 as well as the integration from Windows XP Professional to Windows 7 Enterprise with customized off the shelf Microsoft line of products.
  • Financial guidance, vendor management, technical substructure and communication tools and relation to management on cloud based environment for migration, integration and deployment.
  • After a thorough research for the dependencies, the reliance on Microsoft to proceed was established. The problem then was discovered that Microsoft would not have software needed ready until October for the full environment migration meaning that there would be a six-month gap where no work could be done by the project management team directly, ending the contract early. Reporting to Corporate Board Members Confidential CCR on project status and results.

Confidential

Project Manager

Responsibilities:

  • Led dynamic project push for RSQ/RSK deployments to 983 sites over North America retails locations under contract with Confidential & Confidential for completion before retail freeze dates. Middleware enterprise implementations including MOC, Google Analytics, Tivoli, Websphere and to utilize instant payment options from kiosk through various methods of EFT.
  • Financial guidance, vendor management, automation of applications, technical substructure and communication tools and relation to management on cloud based environment for first time deployment. PCI 3 Doctrine adherence and audit.
  • Responsible for the takeover of the project from a previous project manager due to her passing.
  • Creation of new documentations, instructions materials, database setup, project communications and management through SharePoint and secondary setup of support responsibilities for legacy environments.
  • Reporting to CEO, Ralph de la Vega on a project that was considered one of his 14 plan goals.
  • Completion of all retail locations and virtualized support environment in time for retail break.

Confidential

Senior Project Manager

Responsibilities:

  • Led by conducting an in depth planning phase to ensure that all metrics were observed.
  • Developed project charter, detailed schedule with advanced budget, vendor and internal resource cost association, milestones tracking, dashboard, branding plan, staffing plan, communications plan, risk management plan, litigation risk areas, strategic options and resource matrix, disaster recovery plan, and a data safety and monitoring plan. Multiple COTS deployments of Confidential line of 44 products.
  • Conversion of infrastructure into a cloud based environment to data centers Confidential.
  • Worked with financial team to ensure timely distribution and payment of all invoices for application and recertification fees as well as Global Certification Programs for the PCI Security Standards Council.
  • Enabled credit card third party payment systems and online processing of payments and register controls.
  • Upgrades of various legacy software applications from outdated unsupported structure designs to new cloud and upgraded platforms to be able to do electronic payments and transfers.
  • Worked with various vendors to keep the development path along with needed escalations to accomplish stated goals within the budget requirements.
  • Compliance with state administration and reviews for Open Records Acts and retentions.
  • Collection of data into ITIL v3 standards for HIPAA and SOX compliance databases.
  • Medical Database upgrades from Windows NT to Windows 2008 R2 standards and integrations.
  • Takeover of troubled project for Windows 7 deployment utilizing the Microsoft Assessment and Planning Toolkit as well as the Microsoft Deployment Toolkit 2010 for Office of Attorney General and Department of Criminal Justice to total end users of 31,080 from both agencies.
  • Restructure and guidance of Oracle BIS and the Enterprise Asset Library Key for all financials. Time imperative as needed for essential for HIPAA and other issues of compliance for the Texas Department of Parks and Wildlife. Worked with reporting regulatory information to work with current software applications for Federal matching funds of $145M.
  • Worked with new Federal processes for Electronic Reporting and Payment Processing for the agencies.
  • Responding to and communications with Senior Directors of all 26 agencies that projects had impact upon and sharing of information bases. Setup of Software Application roadmaps and escalations with stakeholders.
  • Completion of all projects Confidential the end of the six-month contract with a complete end state to data centers in Austin and San Angelo under budget scoping.

Confidential

Project Manager

Responsibilities:

  • Established a framework to control, monitor data collection and disseminate information for location and data mining as well as server farm from 64 independent university/hospital locations into a consolidated data farm that was hosted virtually. Design of new software applications for automated system that enabled server master tracking, data loads and load balancing.
  • Built up PMO design from design aspects to match RUP methodology.
  • Develop common definitions to facilitate the sharing of data which will be held in electronic form
  • Achieve agreed standards and policies for electronic information collection and transfer including HIPAA, ITILv3, FOIA, NIH Security Level 5.
  • Achieved agreed minimum standards for technical and application support for stakeholders and end users, documentation procedures and safety monitoring protocols
  • Communications plan with senior executives and reporting lines up to Director level.
  • Set up effective mechanisms for reviewing and updating the database management system, including data mining and data cleansing, SAN allocations for matrix database growth.
  • Completion of all 30 databases to final state through project takeover.
Confidential, Alpharetta, GA

Operations / Program Manager

Responsibilities:

  • Lead on the team to establish and define the Licensing Implications with Discovery, Deployment, and Remediation for Enumerating, Reporting, and Publishing and insuring Software Compliance for current Cost Avoidances and towards Future Savings.
  • Reported to the Director of Asset Management and CTIO, Pamela Pure.
  • Creation of PMO (Project Management Office), selection of Asset Management tool and applications with integration into a comprehensive Software Enterprise Asset Management Plan.
  • Creation of a Project Charter, Budget Plan, Communications Plan and over 20 PowerPoint presentations.
  • Creation of a Master Software Catalog integral to the formation of a DSL (Definitive Software Library) for ITIL standardization (Information Technology Infrastructure Library - a System Standard within Asset Management; ISO19770) concurrent with the implementation and coordination of the asset repository of HP Open View as well as creation of contract management database and software repository system.
  • Drive response to communications with executive level shareholders and outside stakeholders for vendor management in corporation.
  • Identified $46.8 Million in license purchase remediation globally across business units
  • Finalized to 26,000 base users and additional 6,000 IT users, projected to save $5M in first six months on underused licensure and penalties resolution. Created an original forecast project plan of over 600 lines.
  • Designed and maintained internal website and SharePoint site for gathering internal analytics and for communications.
  • Compliance in all EDI (HIPAA, 5100, AS2) control items as well as document project charter, legal risk/analysis and compliance expectations in forecast for risk/gap analysis.
  • Program was cancelled and outsourced to a third party overseas (HP Evergreen) after resource allocations had occurred companywide. Credited with establishing a footprint for follow up.
Confidential, Alpharetta, GA

Senior Project Manager

Responsibilities:

  • Established Project Management Office Confidential client site and daily SDLC oversight.
  • Deployment of 8 projects in scope of $ 4.5 million to completion.
  • Took over all projects that were redlined in scope, budget, dates and resource and rebase lined them to meet all client goals within timeframes all with GP higher than 30-60%.
  • Complete I/T infrastructure build out Confidential the KIA plant Confidential West Point, Georgia with the 4 cores, 90 switches, IPT/ITPV, Disaster Recovery/Backups, Data Center setup and full configuration, cross implementation, firewalls, MARS and Cisco support Confidential both the GLOVIS and MOBIS sites as well. Data center setup was the first setup in North America for all four subsidiaries of KMG and required integration of over 300 servers and data support from 6 off shore sites.
  • Responsible for the development of new services and license business opportunities in the assigned projects. Marketing client opportunities for new business avenues. Able to bring in five supporting lines of business for secondary contracts which could be managed without direct onsite supervision.
  • Responsible for the recruiting, management and career development of consulting staff as well as knowledge transfer/training to client personnel for end stage transition for cloud based management.
  • Provided project turn-around expertise Confidential the customer site with emphasis on regaining customer confidence. Sarbanes Oxley Compliance (SOX) to meet Confidential rules and regulations.
  • Responsible for staff/account management and prioritization and forecasting.
  • Developed project plans and assumed responsibility for project profit and loss through Primavera P3/SAP.
  • Hired and trained Project Managers, Technical Leads, Communications Lead and Business Analysts.
  • Interaction and program level management of vendors and third party support mechanisms for completion.
  • Communications Point between I/T resources and KMMG corporate advisors in South Korea.
  • Originally brought in to take over when previous supervision had failed and project was in the red, amended all project plans, budgets and resources to better integrate with client and resulting changing environment.
Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

  • Senior projectmanagerfor SOXSECsection 404 compliance reporting and regulatory follow up.
  • Managed seven projects involving Websphere, Z/OS, Data Center migrations, Application Process Automation, Virtualization of Data Center and integration of new technologies. Involved over 380 servers transitioning from MA to NY with newly created data backup/recovery sites with procedures.
  • Provided increased project management delivery and higher communications by directing IT project management efforts and by implementing Project Portfolio Management, project management tools, standards, and methodology
  • Consolidated and communicated project management metrics and dashboard through the creation of a Project Management Office
  • Leading IT Audit and compliance issues for ISO 27001.
  • Reported twice weekly to senior corporate executives and board members on progress and issues.
  • Completion of all projects and an award for R.U.P. Management in one project due to cutting costs and under deadlines for 10Q filings for Confidential .
  • Designed, implemented, and led EPM/ERP solutions for clients providing consistency and standards.
  • Improved client planning and execution efforts by providing business process and strategic execution management consulting
  • Provided analysis, design, and implementation of business processes, procedures, and policies to meet Sarbanes-Oxley compliance with regulatory reporting/compliance. SOXSECsection 404 compliance reporting on bi-weekly basis. Manage Vulnerability Assessment (VA) Program in support of PCI and audit programs. Conduct all PCI-mandated VA scans and VA scans of development and production systems. Integration with electronic funded sources and pass throughs.
  • Helped in Wave 1, 3, 4 and 5 to setup infrastructure items as well as PCI/DSS payment through websphere system to integrated financial systems.
  • Realigned setup of server farm for Data Warehouse and saved $ 240,000.00 in expenses while improving technical resources ability to operate. Server farm layout and first deployment of over 1200 servers from across North and South America to new centralized site with better modular infrastructure for long term usage.
  • Aligning requirements of resources and post-state processes and supported the definition, building and delivery of PPM/PMO/PM services leading to greater efficiency and product line adoption.
  • Deployed Tivoli, Websphere, Domino, SAP, UNIX/Solaris, AIX/Windows, SQL and CISCO products.
  • Brought back to project for Wave 1, 2 and 5 Confidential request of client due to favorable performance.
  • Heavy reporting metrics to senior executives for detailed progress and project changes on a twice weekly basis.

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