SUMMARY

• Senior Product Manager with significant expertise in product development in an Agile environment.
• SME leadership handling financial products, using Epics, Features, and User Stories within TFS and JIRA.
• Advance skill managing strategic research and forecasting to enhance products in areas such as user experience, process design and ease of use.
• An innovative leader who brings enthusiasm to a team to ensure results by instilling commitment, trust, significance, and loyalty.
• Worked with stakeholders, customers and product teams to drive strategy and implement functionality
• Wrote supporting documentation to secure funding and track product performance through continual prioritization of the backlog
• Took products from conception, prototype and workflow, to an MVP for release and followed up with marketing
• Worked with teams on efficiencies and coached them on how to become servant leaders
• Hired and trained team members for specific product teams
• Grew role as a talented multitasker - administration of the product; ideation; shared vision; troubleshooting; understanding the product in each environment/tier; approved completed work for release; worked within the products to better understand user experience; prepared roadmap for planning; prioritized work within a program increment down to a specific sprint; worked directly with customers on needs and use of product; shared progress and roadmap with stakeholders and customers; elicited feedback from stakeholders and customers; tracked usage of product functionality; showcased products for stakeholders and customers; participated in retrospectives and provided team members feedback on how a process is working or needs updating

TECHNICAL SKILLS

General: Big Data Analysis, SQL, Data Modeling, ASP.Net, HTML, Salesforce, Sharepoint, Healthcare Information Exchange (HIE), APIs.

Cloud: SaaS - working with marketing teams to update their CMS, MuleSoft; Azure - moving from an in-house platform to the cloud.

Deployment and Tracking Tools: JIRA, TFS.

Techniques: Waterfall, moving from Waterfall to Agile, Agile (Followed SAFe 4.0), being Agile and working cross-functionally with Waterfall teams.

PROFESSIONAL EXPERIENCE

Confidential, Frisco, TX

Manager, IT Product Management

Responsibilities:

• Created a mock community oncology clinic to demonstrate 12 Saas healthcare applications. It showed how these applications, along with some best practices, could improve clinical and operational performance in a practice. The applications took the user from intake to diagnosis including decision making on treatment plans and economics around treatment options. Once the patient started treatment, it was maintained and tracked. The billing piece was unique in that it showed the practice claims that went out, 837 files, and the matching claims that came back, 835 files, and any discrepancies in order tomaximize return.
• Helped design the API strategy for integration across products
• Provided demos and training on all applications - EMR, PM, Diagnosis Pathways, Treatment Plan Economics, e-Commerce purchasing of Inventory, Inventory Management, Prescription tracking, Patient Portal, Lab results tracking, Claims 13 point check, Claims matching, and Healthcare Data Exchange.
• Managed a Treatment Plan Economics tool that helped streamline efficiencies within a Community Oncology office. It focused on what the physician paid for a drug then calculated what a Treatment Plan would cost the office, would they make money, lose money or break even only if they received the 20% from the patient. This included a Patient Financial Estimate that took into consideration the patient’s insurance.
• Created new workflows for easy updating of a treatment plan through in-line updates
• Worked with UX and CX to make sure the functionality is what the customer needed
• Analyzed industry changes and competitive products to make sure the application would remain relevant
• Instilled processes within the team among resistance to change
• Worked to create automated testing plans, what should be automated vs. manual
• Led the entire analytics and reporting for all products on the platform. The products included an EMR, Inventory Management and Treatment Plan Economics. These were both internal reports as well as customer facing reports.
• Worked heavy in the data to uncover discrepancies or updates that were needed
• Ran analytics on the usage, number of updates or new reports over a timeframe, as well as the overall performance of the products
• Worked closely with stakeholders and customers
• Created a HUB within a specialty pharmacy for a 3rd party customer to track their product and patient reach along with PAP they offered for the medication.
• Worked with internal users as well as the external customer
• Formulated functionality and analytics
• Provided a timeline and roadmap, analyzed the data model to maximize scalability

Confidential, Dallas, TX

Senior IT Analyst

Responsibilities:

• Elicited requirements from key stakeholders
• Detailed and tracked requirements from inception to production
• Created wire frames for easier development
• Managed time to market offers to ensure they were delivered on-time

Confidential, Richardson, TX

Senior IT Analyst and Project Manager

Responsibilities:

• Managed discovery meetings to brainstorm the network layout and plan what all needed to be included in this change
• Tracked team performance keeping a close eye on processes that took longer than anticipated
• Documented a roadmap on how to get to the desired future state
• Decommissioned old applications while making sure no functionality or data was lost

Confidential, DFW, TX

Realtor

Responsibilities:

• Created Comparative Marketing Analysis, plotted homes for viewing, worked with mortgage companies, collaborated with title agencies, created legal contracts
• Won double gold for number of sales within a month

Confidential, Richardson, TX

Lead Developer and Analyst

Responsibilities:

• Elicited user needs through learning their processes
• Designed the application in Lotus Notes using non-relational databases
• Provided support and maintenance for all IT needs within the teams, not just within the application
• Built over 200 reports to analyze the data captured to provide process alerts, prioritize workloads through bringing focus to high dollar initiatives and tracking progress.

Confidential, Columbus, OH

Developer Consultant

Responsibilities:

• Presented and coordinated sessions for Quarterly Business Reviews (QBRs)
• Won top honors for technical expertise and was awarded a top consultant trip to headquarters (France)