SUMMARY

• 17 years of experience in the IT industry, with 10+ years of customer facing positions including IT program management, applications delivery, technical project management and engagement management capacities.
• Managed program with multiple large and medium size projects, to the size of $7MM.
• Experience working with different business domains including Real Estate, Healthcare, Insurance, Retail, and Banking.
• Managed development, upgrade and migration projects. and managed large support and maintenance program.
• Executed projects under Digital Marketing, Consumer Websites, Dynamics CRM, Transaction applications, Business Intelligence and Analytics, Enterprise Applications Integration, Financials, customized ERP, Infrastructure Monitoring and Applications Deployment.
• Managed programs involving geographically distributed teams, multiple vendors and business teams, with responsibilities including budgeting, planning, scheduling and execution.
• Proficient in handling complex technical development concepts, latest software tools and technologies, strong database concepts and designing techniques. Competency in analytical problem solving, database designing and programming.
• Have performed at various roles including Developer, Analyst, Lead, Program Manager, Applications Delivery Manager, Technical manager, Customer Relationship manager, and Engagement Manager.
• Extensive involvement in all stages of SDLC, and executed projects under Waterfall and Agile Scrum methodologies.
• Proficient in tools including Jira, Confidential Project, Visio, PowerPoint, Excel, Word, TFS etc.,
• Extensive experience in responding to RFPs, RFI, and building proactive proposals & presentations.
• Built deep, long - term customer relationships and established abilities to resource, drive and deliver common objectives, and partner with customer and business to accomplish the strategic goals.

• IT Program Management, IT Project Management, Applications Delivery, Onsite Offshore Model
• Engagement Management, Business Development, Stakeholder communication, Customer Relationship
• Applications Development, Quality Assurance, Release Management, Support and Maintenance
• SDLC - Waterfall, Agile Scrum, Iterative
• System/Functional Analysis, Analytical and Problem Solving, SQL

PROFESSIONAL EXPERIENCE

Program Manager

Confidential, Madison NJ

Responsibilities:

• Technical Program Manager/Applications Delivery Manager/Engagement Manger
• Own, Manage, and Operate about $7MM program.
• Responsible for building and leading team of leads, developers, analysts and testers, in executing development projects, and managing activities and releases of a large support program.
• Directly manage and execute projects under Digital Marketing, Brand Extranet, Consumer Websites, Dynamics CRM, Oracle Financials, Business Intelligence, Enterprise applications integration, Infrastructure, and Release Management.
• Business functions include Brand marketing, Brokerage products, CRM, Franchise management, and Shared services.
• Engage with business owners, enterprise architects, development, testing, partner and vendor teams for execution.
• Partner with Customer and Business to drive and accomplish the strategic goals and initiatives including legacy modernization road map, digital and cloud transformation, and managing overall portfolio.
• Communicate with executive leadership and business teams on execution plan, releases, status, risks, and strategies.
• Drive engagement performance including opportunity management, revenue management, margin optimization, and account operations including forecasting, actuals, contracts, resourcing, invoicing, and overall P&L.
• Won BTT Star Quarterly Award for delivery management.
• Manage 15+ onsite, and 70+ offshore team in building and supporting applications in technologies including BizTalk, Dynamics CRM, Webservices/API, SQL Server, Oracle EBS, Adobe Experience Manager, Infrastructure support and Software configuration and deployment.

Applications Delivery Manager

Confidential, Madison, NJ

Responsibilities:

• Delivered multiple development, upgrade, and migration projects for brands and shared applications across Confidential .
• Managed development and support of a large Integration ecosystem, involving Data Imports and Applications integration.
• Instrumental in building a shared repository of real estate listings, for aggregation and distribution in different formats.
• Managed 15-member team onsite and offshore, and delivered using BizTalk, SQL Server, SSRS, SSIS, C#, ASP.NET, and WCF

Onsite Lead/Offshore Lead

Confidential, Lenexa, KS

Responsibilities:

• As Onsite Lead, managed a healthcare provider rating product, for United Health Care Insurance.
• Performed overall lead role across different modules of an insurance project for St Paul Travelers with 20+ offshore team, in developing liability management and insurance migration projects.
• .NET, C#, ASPX, SQL Server, WIX

Project Lead

Confidential

Responsibilities:

• As Onsite lead at Shannon, Ireland, worked with business and technology team arriving at solutions.
• As Onsite lead at Chicago, US, elicited and document business and functional requirements, and implemented the same.
• As Onsite lead at Tokyo, Japan implemented and deployed a multi lingual Customer and Contact Management system.
• As Offshore lead, delivered different solutions for General Electric LOBs, and played different roles including Developer, Development Lead, Database Administrator, Configuration Manager, and Systems Analyst.
• ASP, VB 6.0, .NET, SQL Server 2000, Win2000, Oracle 9i, PL/SQL, Informatica 6.1

Senior Software Engineer

Confidential

Responsibilities:

• Led a team in developing modules of a web-based SFA (Sales Force Automation) application as service enabling automation of the entire sales team, in Confidential technologies.

Software Engineer

Confidential

Responsibilities:

• Developed Retail and ERP applications using Confidential web technologies. Implemented Retail Automation on Web for Confidential ’s Pine Country Warehouse, Australia. Independent responsibility in delivering Modules - Products & Contacts.

Software Engineer

Confidential

Responsibilities:

• As Developer, participated in Implementation of Customized ERP Package for Confidential Company, Detroit MI, in Confidential technologies. Module lead for After Sales Service module.