SUMMARY

• My past positions provided me with a professional and interesting work environment. I would like meeting with you to discuss new opportunities that may fit my background.
• I am interested in applying my combined technical and business knowledge to create and implement innovative concepts and solutions to new business requirements.
• IT business systems analyst and project experience covering a wide range of business and manufacturing specialties working within technology driven areas covering Call Center Operations, e - Commerce, ERP/Manufacturing, Banking & Finance, Mortgage Processing, Default and REO Management, Healthcare, Business Portal.
• Work experience supporting Empower & Unifi Loan Origination Systems (LOS) and Mortgage Servicing, LPS Desktop, MSP and Passport supporting Distressed Servicing, Foreclosure and Bankruptcy processing and REO Management.
• Over 15 years experience with the design, development, and deployment of Internet/Intranet enabled business applications and electronic commerce systems deployed on multi-tier corporate network platforms utilizing Windows & Unix based systems.
• ERP and Large-scale project management experience. Best Practices knowledge for the business process in application deployment. Working knowledge of the Project Management Book of Knowledge (PMBOK), Capacity Maturity Model (CMM), Rational Unified Process (RUP), Agile/XP/Scrum and Systems Development Lifecycle (SDLC) project management methodologies.
• Experience with legacy system interfacing and application deployment of client/server software solutions hosted on AS/400/iSeries, UNIX and Windows platforms.
• Prior responsibility include ensuring projects are completed according to specifications and are properly documented and implemented in satisfaction to the project specifications. Experienced using project management and planning tools such as MS-Project, PlanView, Daptiv and PM-Rx.
• Experience working with Rational and SQL database such as Sybase, Oracle 11g, MS-SQL Server, also experienced with Crystal Reports writing design and tools.
• Full life-cycle project management experience managing infrastructure build-outs and upgrades, software development and Internet/Intranet projects.

PROFESSIONAL EXPERIENCE

Confidential - Plano, TX

Product Manager

Responsibilities:

• As part of an Agile Scrum team, I served as the IT Product Owner to the loan origination business for Home Equity lending program expansion.
• Managing an IT development team where we provide IT solutions to the Home Equity business for State Expansion, Promotions, and Pricing changes.
• Within my team I manage the technical requirements and oversee the QA efforts for a stream of work provided by the Home Equity business group.
• My team will provide their solution corrections and enhancement through monthly production releases of the Empower LOS system.

Confidential - Irving, TX

Business Architect/PM

Responsibilities:

• Working on an Agile project, I managed the effort to redesign of key features within the wholesale loaning practice of the clients residential mortgage lending platform.
• Worked with a user experience team to provide and create an improved user experience for the wholesale users of Caliber’s proprietary loan origination system.
• I served as Scrum Master for the team where we provide a technology update which included the latest technical frameworks like AngularJS, Abacus, and Responsive to the Caliber’s online LOS platform.
• I coordinated the release of our team’s code with the release management team for the quarterly production code update effort.
• I worked with the business owner and product managers to improve the online lending experience to create an overall experience that was far better than our competitors.
• I created the requirements to provide a technology update which included the latest technical frameworks like AngularJS, Abacus, and Responsive to the Caliber’s online LOS platform.
• Worked to designed solution for front-end loan pre-approval platform which provided mortgage loan pre-screening and pre-decisioning before that 1003 application gets submitted to the LOS for underwriting which streamlined the loan approval and underwriting process.

Confidential - Irving, TX

Technical Project Manager

Responsibilities:

• Working as project manager for Confidential ’s web domain integration project where we are adding loan originations and mortgage servicing online experiences to the common Confidential .com domain.
• Using Agile, I manage change requests from all relevant businesses stakeholders including changes from business and product; document and ensure all changes are implemented smoothly with training.
• Oversee and participate in the required testing at different stages of G2C (Go-to-common) project execution (User Acceptance Test, Production Assurance Test, etc.) and ensure proper documentation.
• Responsible for delivery of strategic, cross-functional, high visible projects within time, cost, scope and quality defined boundaries, in accordance with the company's life cycle methodologies and disciplines.
• Leads cross functional project teams to deliver solutions addressing customer requirements; defines milestones, resources & schedules. Creates project schedule, work plans, communication plan, tracking & reporting variables.

Confidential - Allen, TX

Technical Analyst/Project Manager

Responsibilities:

• Working in payment process solutions group of this financial services company where I provide technical resources and project management using Agile Scrum over this system initiatives for certification of EMV (Europay, MasterCard, Visa) for payment processing on the Visa and MasterCard.
• Created system requirements and technical specifications used to capture and define the necessary changes or updates needed for a given enhancement or release of the payment card processing platform.
• Lead meetings with customers, SMEs and stakeholders to discover and capture the specific requirements necessary to meet the objective of the requested change or update to the software system.
• As lead analyst for redesign efforts, I lead efforts for system enhancements to improve process flow.
• Work with the development team and provide changes to requirements/stories through the development cycles. Report updates and status to product managers and stakeholders on the project’s progress.
• Partner with QA resources and work in the lab as needed to provide testing and acceptances that the software change are been engineered and working as expected.

Confidential - Richardson, TX

Project Manager

Responsibilities:

• Business Analyst working as part of the enterprise pharmacy Agile Scrum project to integrate 5 plan/state programs into a unified pharmacy program offering which can be provided across all insurance plans.
• Provided high-level and detailed workflow and process models which describe and support the work processes for each service areas which processes and routes insurance claims for medications.
• Documented the Standard Operating Procedures which outline and describe work methods used in the front-end service units for pharmacy review and claims processing.
• Working with a 3rd party pharmacy service provider, I created reporting and data exchange requirements for the insurance claims data which is exchanged via EDI.

Confidential - Dallas, TX

Project Manager

Responsibilities:

• PM working in the IT group providing business process design specifications for provider to judicial and non-judicial processing of foreclosure and bankruptcy cases for mortgage default.
• Working with business owners to create foreclosure and bankruptcy and REO case management specifications to improve automation for court document processing and EDI integration to VenderScape and LPS Desktop Online.
• Created project initiatives to support product offering for providing REO management services to mortgage servicing customers.
• Document artifacts created from our discovery and design sessions with the business users are workflow diagrams, sequence diagrams, screen specification, MISMO XML specifications. These documents are then reviewed with the development team and translated into functional documents.
• Technologies include Agile Methodology with User Stories, MS-Project, Visio, HP Quality Center

Confidential - Dallas, TX

Assignment, Project Manager

Responsibilities:

• Working on this Agile team I act as a liaison between business areas and technical organization by planning, conducting, directing the analysis of complex business problems to be solved with automated systems.
• I prepare rule specifications for system changes based on business needs and requirements, including entering rule specifications in a proprietary tool.
• I provide assistance as an internal consultant within technology and business groups to reengineer technical processes for greater efficiencies.
• I lead a team of requirements analysts and developers within a large project team with the overall responsibility of create and enhancing a loan origination system.
• This requirement is built on the Lombardi TeamWorks workflow (BPM) software and each requirements team on this project is assigned a business process or feature to define and create.
• Assigned to a Document Production team we work with the Wolters Kluwer Expere dynamic document systems and the REQ documents requirements tools to create, generate, and distribute mortgage loan documents need to support each individual loan being originated.
• Responsible for status reports, project communications, determining project tasks and milestones.

Confidential - Dallas, TX

Technical Account Manager

Responsibilities:

• Working with a workflow management (BPM) documents processing company as a Technical Account Manager to deploy a new software implementation for their very large medical claims processing client.
• I served as SourceCorp’s Information Technology (IT) liaison throughout the client engagement process; working with external customers to identify workflow processing problems. Working with our team to define corrective actions, workarounds and create software fixes.
• Conducted and facilitated regular meetings with internal team members and manager to discuss current issues and provided regular updates and status reports.
• Worked with Customer Relationship Manager (CRM) to understand and define any client reported problems or issues and to create any needed changes requests.
• Scheduled software updates with release manager and customer Acceptance Testing (UAT).

Confidential - Irving, TX

Project Manager

Responsibilities:

• As an IT Project Manager for this mortgage bank specializing in servicing of distressed mortgage loans, I am part of program working to convert from a Confidential platform to a LPS/MSP servicing platform.
• Projects include Enterprise Data Warehouse (EDW) and Business Intelligence (BI) reporting projects team. Applying a Kimball Data Model to our MS-SQL database and using MicroStrategies Business Intelligence for enterprise business reporting.
• While providing project oversight, my team was responsible for understanding and defining the metadata requirements for creating the data model of fact and dimension EDW data elements.
• Provided documentation to capture reporting needs and provide a reporting platform of business report dashboards with drill down reporting capabilities.
• Supported default management group through implementation of Equator REO Management system and worked to provide data feeds and updates between vendor and business unit.
• Worked with PMO group to setup PlanView and Daptiv Enterprise Project & Portfolio Management (EPPM) solution for evaluation. This EPPM solution was to be used to ensure consistent project management governance and administration for of our projects.
• Other project work included Website Security Enhancements, Risk Identification, SDLC & Methodology Best Practices, Litigation System Upgrade, and Compliancy Audit Remediation.

Confidential - Dallas, TX

Project Manager

Responsibilities:

• Served as an Agile project manager for client seeking .Net solution for legacy business application mainframe migration initiative. Solution needs to support existing business application and wireless transaction for a new mobile handheld device platform.
• Facilitated meeting to capture business needs for the proposed solution and systems interfaces.
• Provided research and architecture recommendation for an Enterprise Service Bus (ESB) solution project deployed using a Service Orientated Architecture (SOA).
• Lead initial project team of solution architect and software developer to create and present a working proof of concept modeled that can work in client’s environment.
• Managed project from inception through completion and a project team consisting of solution architect, business analyst, developers, and QA testers.
• Provided client project presentations and project update reports as needed during the construction and deployment phases of this project.
• Applied Fujitsu Marcoscope project methodology for project administration and project controls while managing this initiative.

Confidential - Wichita, KS

Project Mgr, Internet Development

Responsibilities:

• Work with the business managers to understand specific lending rules and state regulations to define requirements and create specification documents.
• Provided Microsoft .Net integration by deploying CSLA (Component Scalable Logical Architecture) Framework with core business VB6 legacy software application.
• Deploying framework provides ability to expose business logic to the web based software application with a security layer, protecting business rules and customer data for this Internet lending application.
• Manage day to day activities of project by working closely with development team and business managers by providing architecture, workflow, and concept models.
• Designed and created customer service support application for call center operation to service inbound calls providing loan servicing and collection management.
• Established and managed 3rd party relationships with vendors and data providers for contracting services and customer credit record data.
• Setup Agile best practices for requirements gathering, project management and change/release management.
• Responsibilities include staffing, project planning, status reporting to management team, full lifecycle management including application deployment and ongoing software maintenance.
• Technologies applied include HTML, CSS, ASP.Net, VB.Net, C#, JavaScript, COM/ADO, SQL, SOAP and XML.

Confidential - Irving, TX

Program/Project Manager

Responsibilities:

• Program/Project Manager for Sprint Business online web store initiative. Manage day to day activities for online web store development and feature enhancements, product posturing and business updates focused on marketing initiatives.
• Managed product release schedule for marketing supported campaigns. Provide product and feature updates. Also oversee release management and scheduling.
• Act as liaison between Virtual Business and Marketing, insuring online web store is current with promotional campaigns business rules and marketing information. Work with marketing to understand channel promotions and to key in on activities needed to enhance the online shopping experience.
• Manage relationship with vendors and resources responsible for code delivery and product updates. Responsible for lifecycle management and release management within the project.
• Monitored project from initiation through delivery. Organizes the interdepartmental activities ensuring completion of the project on schedule and within budget constraints.

Confidential - Kansas City, MO

Technical Project Manager

Responsibilities:

• Working as Technical Project Manager for the Product Solutions Development Group tasked with the design and build of web based advertising and eCommerce’s client initiatives.
• Manage project details and work to ensure that all aspects of the project and team are able to work as planed and in accordance with the project schedule and project scope.
• Serve as Project Manager for the PSD Group and lead a project team of Business Systems Analysts, Technical Architects, Developers and Database Administrator.
• Worked with Account Managers and Clients to identify and mitigate project risk, schedule 3rd Party Vendors and work to provide resolutions to project issues.
• Work with Business Analyst defining requirements, creating Use Cases and technical specifications.
• Create workflow diagrams, data models, and software specification for business system requirements.
• Assist QA in creating test plans and work with stakeholder through UAT.
• Provide project Status Reports, work schedules and assignment to project team.

Confidential - St. Louis, MO

Mgr Requirements Analyst

Responsibilities:

• Project assignment with State of Missouri, Department of Workforce Development, Jefferson City, Missouri. Consulting engagement to gather requirements, developed Use Case documents and assist in developing software model for new workforce labor management toolbox and portal software.
• Lead Business Analysis efforts for defining system requirements and setting Use Case scope in accordance with project requirements. Provided technical review of Use Case and Specification document to insure system functionality and technical proficiency.
• Facilitated SME meeting and conducted interviews to define and document business requirements for Use Case subject matter. Directed discussions to stay within scope of the Use Case requirements.
• Applied UML Activity Diagrams and State Diagrams to documentation and work with project architect in developing the Object Model.
• Assisted with software modeling using SoSy OlivaNova Modeling tool to create Object and Class Models from each Use Case. Worked with QA group to develop test plans and validate the model.
• Provided weekly status reports to project team for the Business Analyst team. Reporting current Use Case schedule and level of completion of documents.
• Used PlanView PPM solution for project management and reporting. Resources allocation and time tracking were also entered into the PlanView system.

Confidential - Kansas City, Missouri

Project Manager

Responsibilities:

• Served as Project Manager for Mortgage Finance Company, worked with a software project team that included Development Team Leads, Database Team, Quality Assurance, Stakeholders.
• Managed Licensing Rules Engine project for Broker side of business. Rules engine is used to verify licensing and loan officer educational credentials and to enforce loan origination rules and regulations set by each state.
• Managed projects to integrate Licensing Rules Engine into other loan processing software applications.
• Managed day to day activates of the project, conducted meetings with stakeholders, team leads and business analyst. Managed development & requirements issue and communicated status to stakeholders.
• Developed Use Cases and Test Plans for Quality Assurance group. Work with QA group on performance, development, and deployment issues.
• Created and maintained function specifications, project plans, Issue Reports, QA & UAT testing logs.
• Work with Customer Service & Broker Relations to product communication and support information.
• Provide status reports and conducted status meeting to managers and stakeholders.

Confidential - Boca Raton, FL

Project Mgr.

Responsibilities:

• Managed technology projects for mortgage group; managed infrastructure building-out for hosting platform and managed team for software development used to support the business practice.
• Installed and configured Windows 2000 Client/Server platform utilizing private network; lead support group with responsibility for application hosting of software application supporting a core suite business software.
• Responsible for ensuring compliancy with data security and information reporting as set forth by business unit policies. Also, work with the Quality Improvement department to ensure compliancy with operating standards.
• Lead project engineering and integration team for establishing Windows 2000 client/server platform with remote integration to support operation centers located in Illinois and Michigan.
• Determining business requirements and developed database applications supporting mortgage loan origination and loan pool sales for this new business unit of marketing loan securities to investment banking intuitions.
• Developed data and statistical analysis tools used for reporting mortgage loans statistic and demographic data.
• Technologies applied include N-tier architecture utilizing MS DNA on an NT platform. Tool sets utilized include Rational Rose, MS Visual Studios .Net, Visual Basic, C++, J++, DCOM, SQL, ASP, SOAP and XML.

Confidential - Miami, FL

Project Mgr

Responsibilities:

• Managed application architecture and development team of 14, group provided client branded Internet collaboration service for call center operation tasked with meeting clients’ e-commerce requirements.
• Provided new technology to provide Internet collaboration services, which allowed a call center based support representative to interact with web-based user providing Internet enabled customer campaigns.
• Worked with department managers to provide leadership and acted as liaison with Client Services Group to define business requirements for each customer’s e-commerce initiative.
• Developed technical design specifications and provided data design specifications and deployment estimates for customer proposals and functional design specification and documentation.
• Lead database projects utilizing Oracle 9i, Developer 2000, Infomatica ETL to develop core functionality products that will be included in the companies’ base product offering for e-Commerce Solutions and client services.
• Used PlanView application for project management, time tracking and client billing.
• Technologies include N-tier architecture utilizing MS DNA on an NT platform, UML, Rational Rose, PlanView, MS Visual Studios, Visual Basic, COM+, ASP, XML, WebLogic, IBM Visual Age Java and IBM WebSphere.

Confidential - Plantation, FL

Project Manager

Responsibilities:

• Worked in Sustaining Engineering department of this software company and served as engineering support arm for this industry leading Mortgage Loan Origination software company.
• Provided professional services, installation and configuration support to banking clients for first year of application usage of this high-end Progress 9 database application.
• Work with customers to validate business rules and workflows used in this database application and validate SQL code in Stored Procedures and Database Triggers.
• Designed technical data specifications for EDI X.12 interfaces for custom requirements for loan transaction data and credit bureau interfaces used in the credit and banking industry.
• Provided software-engineering resources for developing application customizations requested by new and existing customers through the professional services group.
• Determined scope of projects and conducted project audits, client assessments and project phase reviews, implemented quality and process improvement programs.
• Created and implemented a methodology for software customizations, enhancement & applications development.
• Provided clients with full - lifecycle project management, conception through completion, for software implementation and application customizations.
• Tool sets utilized include MS Visual Studios, Visual Basic, C++, COM, SQL and Progress Software.

Confidential - Ft. Laud., FL

Internet Project Manager

Responsibilities:

• Providing workflow analyst, problem definition, problem resolution, interface analysis and requirements for an implementation project of a Display Ad and Editorial Pagination newspaper composition systems.
• Worked with vendor to define the Product Specification Document covering work-flow analyst, system interfaces integration, system functionality, hardware requirements, scheduling, testing and acceptance.
• Provided system support and custom programming to Editorial and Prepress departments for ad-hoc reporting and system changes; served as team lead when performing software system and hardware platform upgrades.
• Supported circulation department for delivery project were over 2.5 million units were packaged and delivered weekly; developed custom database application; designed and implemented a user interface.
• Designed/implemented a Bar Code application to assist warehouse for product distribution and packaging.
• Led projects to develop database system for maintaining 5 million records, address list management, delivery address postal standardization, product distribution, GIS system routing and mapping.
• Served as Project Manager for Internet publishing group of newspaper’s web portal site overseeing Internet ready content republishing database. Developed standards making application Internet ready.
• Served as liaison between the technology group and departments & business units within the company.
• Developed request for proposals and specifications, performed vendor evaluation.
• Technologies applied include N-tier architecture utilizing MS DNA on an NT & Sun Microsystems platforms. Tool sets utilized include MS Visual Studios, Visual Basic, ActiveX Controls, COM, ASP, SQL, Symantec Java, Sun JDK, Power Builder and Vignette Story Server.