SUMMARY

• Sr. Operations Manager having experience offering over 16 years of work experience in Delivery Management, Program and project management, Infrastructure and Data center management, operations, administration, Telecom and IT security.
• Domain experience in Oil and Gas, Manufacturing, Consulting, Retail and Telecom & Technology.
• Able to manage changing responsibilities and deliver critical tasks TEMPeffectively wifin schedule and budget.
• Excellent communication and interpersonal skills.
• Managed multiple complex projects in parallel that are strategic to teh organization.
• Experienced wif complete SDLC from inception to closure.
• Managed teams of 3 - 25 direct reports.
• Managed direct project budgets of up to 4 million dollars a year and involved in strategic objectives resulting in cost savings of up to 10 million dollars annually.
• Demonstrated ability in Steerco level presentations to executives, business clients and senior management staff.
• Dynamic and results driven professional able to take responsibilities wif changing needs to suit business requirements.
• Projects categorically include network installs, network refreshes and upgrades, and decommissioning.
• Demonstrate ‘Do it right teh first time attitude’ wif focus on results ensuring KPI’s are met.
• Oversee and ensure teh deliverables/milestones have high quality standards.

TECHNICAL SKILLS

Tools: BMC Remedy, AOTS, Skype for business, JIRA, MS Office suite, MS Access, MS Project, Share point, HP PPM, HP Aldea and Aries, Clarity, Hyperion, Office 365, Cisco Routers, switches phone systems, Cisco Call Manager, Skype for business, Solarwinds, Wireshark, Putty, Securecrt, SAP HANA.

Business Models: Waterfall model, Agile and Six Sigma.

Computing Platforms: Windows-NT/XP/2000 Server, UNIX, LINUX, Firewalls, Active Directory, IIS.

Environment: Cloud computing, Openstack for Iaas, SDLC, LAN, WAN, SAN and Voice - PBX/IBL/POTS, IBM AS 400, Microsoft Azure

PROFESSIONAL EXPERIENCE

Confidential

Technical Operations Manager

Responsibilities:

• Responsible for all network and security related activities, projects and support for 131 retail locations, 2 distribution centers, 2 manufacturing sites, teh customer service center and corporate offices across North America and critical sites in APAC, Europe, and Latin America.
• Manage inventory of 30 + brands including Berluti, Confidential, Fendi, Dior etc.
• Drive teh implementation of managed services, cloud services, IaaS, Paas and SaaS
• Lead log management & high visible security Incident management project & program. Provide guidance roadmaps on ROI (Return on Investments)
• Work wif L4 partners - IPSoft and NCR Corp to automate jobs and escalate incidents in a timely fashion, drive diagnostics and incident resolution actions to ensure services are reestablished in teh shortest possible time.
• Work wif management and established vendors to build appropriate actions plans for continuous service improvement.
• Responsible for project initiatives wif respect to SIAB(Store in a box), infrastructure deployment for new stores opening, decommissioning activities and network refreshes / upgrades and ensuring core model is followed all across EU, Americas and APAC.
• Procure hardware according to BOM(Bill of materials), create roadmaps and manage project budgets up to 5M$ a year.

Confidential, Houston, TX

Sr. Delivery Manager

Responsibilities:

• Managed and oversee multiple projects both Upstream and Downstream portfolio which were strategic in nature to teh organization.
• Plan and implement network infrastructure, software deployments and upgrades in multinational organization from new site setups to decommissioning by closely working wif design and solution architects and vendors and liaison wif vendors.
• Delivery Manager for Americas region for WAN SA Go to green project involving 15 sites in Argentina, Brazil, North America and Canada. Implementation of this project TEMPhas saved 500,000$ every month on CSL (Critical service level) penalties theirby ensuring SLAs and KPI’s are met.
• Managed Shell’s Houston IC data center - access, network refreshes and DC design.
• Point of contact and escalation manager for production support issues related to Priority1 and priority 2 issues of incidents related to outages and downtime.
• Procure hardware such as servers, routers, switches, cables from preferred vendors.
• Implemented total of 22 projects of BAU (Business as usual), Chargeable and mixed projects successfully involving LAN/WAN and IBL (Phone lines) and migration to cloud environment using OpenStack for Iaas.
• Implemented large scale project to upgrade their IPT environment and merge their 2 Contact Center (SF and Brazil).
• Managed complex multiple projects involving schedule constraints, resource and budget constraints and theirby providing risk mitigation strategy.
• Deployed new network infrastructure for 7 projects and network refreshes and upgrades for 5 projects involving cisco routers, switches and wireless AP’s.
• Led and managed divestiture projects decommissioning 7 sites in Canada, Malaysia and United states resulting in cost savings of 10 million a year.
• Led teh Kaizen initiative of process re-engineering to reduce teh time of delivery of stage gate 2 of projects from 60 days to 45 days impacting 200 + incoming projects every year enabling teh contract to be renewed for teh next 3 years giving ATT theirby generating $20M in revenue.
• Managed resources, track budgets and financial forecasts. Created and track detailed project plans, TEMPeffectively leading and facilitating project meetings as well as proactively controlling project scope, risks and issues.
• Developed incoming project roadmaps and manage projects by closely working wif teh portfolio leads through its entire lifecycle.
• Led comprehensive RFI/RFP to identify and onboard best-of-breed Managed Services Provider. Experience wif reviewing PO, SOW and MSA and reporting to executive management.Manage CAPEX and OPEX financial info wif keen eye on ROI’s.
• Drive change management meetings improving various application teams’ performance.
• Develop financial plans, forecasting and financial modeling.
• Provided TEMPeffective leadership to teh project teams assigned and monitor tasks.
• Reviewed security Incidents / Incident Response, Intrusion Detection and Analysis, Intrusion Protection, Malware Analysis, Security Operations Center, Penetration testing, Vulnerability Assessment and Remediation.
• Liaison wif other PMO leads across APAC and EMEA to ensure processes are standardized.
• Primary client interface during complex outages. Responsible for understanding and reviewing action plans for planned and unplanned changes to client's network/infrastructure
• Ensure proper focus on HSSE (Health and Safety Environment) at all times.
• Drive Steering committee ensuring teh right stakeholders are engaged and operate TEMPeffectively.
• Work wif technology in creating agile workflow process to deliver robust results.
• Identify, prioritize and constantly improve processes affecting teh programs and portfolio by closely working wif PMO and cross functional teams.
• Spearheaded critical projects and completed them on time and wifin budget wif an overall client satisfaction rate of 4.5 / 5.
• Track and plan teh project plans to provide regular progress to teh upper and executive management.
• Provided inputs and direction to BCP (Business Continuity Planning) and DR (Disaster Recovery) planning as needed.

Confidential, Houston, TX

Project Manager

Responsibilities:

• Headed projects related to Active directory involving MRO (Marathon Refinery Org) and MPC (Marathon Petroleum Corp. ) split. Experience wif M&A (Mergers and Acquisitions)
• Review PO (Purchase Orders) and SOW (Statement Of Work) and make approve / deny decisions. Review RFP (Request for Proposals) and RFI (Request for Information).
• Plan and implement networks in large scale matrix organization.
• Prepare and maintain project quality and risk plans, track progress against teh plans and provide regular progress reports to teh customer and steer groups as appropriate.
• Estimate project costs, timescales and resource requirements in relation to agreed terms and conditions.
• Liaise wif business unit heads, senior management and technical teams to collect requirements.
• Motivate and reward teams including providing salary increases, bonuses and promotions wifin allocated budgets and company guidelines.

Confidential, Dearborn, MI

Project Lead

Responsibilities:

• Manage staff, new account startup / transition and problem resolution.
• Design and implement short and long-term strategic plans to make network capacity meet existing and future requirements.
• Support Directors and Senior management as needed. Contribute to projects that are strategic in nature.
• Provide TEMPeffective leadership to teh project teams assigned and monitor tasks theirby driving positive change.
• Scrum master in conducting Agile ceremonies such as Confidential planning, Daily Stand Up, Retrospect and Iteration.
• Created Process Narratives, Flow Charting Techniques, Data Flow Diagrams, User Stories and UML Modeling Use Case Diagrams.
• Prepare, recommend and oversee development of operating and personnel budgets. Monitor spending for adherence to budget plans, develop and recommend variances. Perform and/or oversee budget analysis.
• Managed 2 data centers - Houston IC DC and Cypress CY1 from cabling to network installation and support. Serve as an escalation contact for contact centers, call center and data center outages.
• Develop, implement, and maintain policies, procedures, and associated plans for network resource administration and appropriate use.
• Manage and ensure TEMPeffectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Negotiate wif vendors, outsourcers, and contractors to secure network products and services.
• Managed cross functional development team including system architect, software developer, business analyst, and application development team
• Motivate and reward employees including providing salary increases, bonuses and promotions wifin allocated budgets and company guidelines.
• Prepare, recommend and oversee development of operating and personnel budgets. Monitor spending for adherence to budget plans, develop and recommend variances. Perform and/or oversee budget analysis.
• Develop, implement, and maintain policies, procedures, and associated plans for network resource administration and appropriate use.
• Manage and ensure TEMPeffectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Negotiate wif vendors, outsourcers, and contractors to secure network products and services.

Confidential, Reston, VA

Project Lead

Responsibilities:

• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Develop roadmaps for iGate and Mastech merger plans. Integrated 1200 servers, human resources and software licenses.
• Experience wif reviewing PO, SOW and MSA and reporting to executive management.
• Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
• Practice network asset management, including maintenance of network component inventory and related documentation.
• Part of teh core team to implement WIMAX solution.
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.

Confidential, Marlborough, MA

Project Transition Lead

Responsibilities:

• Responsible for research and development of assigned projects as it relates to changing technology.
• Transition, transform and achieve steady state for NOC (Network Operations Center) processes and procedures.
• Identify areas of opportunity for improvement and present options.
• Manage existing IT systems, operations, business applications, data warehousing and network infrastructures.
• Data center design, architecture and management, planning and documentation
• Assist in design for retail store infrastructure and non-stores.
• Monitor daily administration and troubleshooting for computer equipment, servers, LAN and WAN, including all related routers, hubs, switches and peripherals.
• Manage license renewals, contract re-negotiations and major software upgrades.
• Standardize IT policies, procedures, practices and documentation.

Confidential

Team Lead

Responsibilities:

• Design, architect and provide L4 Support of Cisco- based Routers, Switches, Gateways, Security Solutions, Wireless Solutions and Network Management Solutions across WAN/LAN/SAN
• Coordinate and act as liaison wif vendors and business partners of various organizations to procure equipment and services related to telecommunication systems wifin teh organization
• Develop, implement, and maintain policies, procedures, and associated plans for network resource administration and appropriate use.
• Perform ongoing network fine tuning, upgrades and optimize Network performance, availability, stability and security.