SUMMARY:

• I am an accomplished Senior Information Technology professional with an extensive leadership background in all areas of IT operations, management, delivery, and the software development life cycle (Waterfall, Agile Scrum).
• This extensive and comprehensive experience includes international business environments, and offshore team management.
• Twenty years as a Project Manager and Leader, with ten years as a senior manager, managing projects for various clients in various verticals with teams from 6 to 50 persons
• Two years managing with Agile/Scrum (Jira platform), and twenty years of SDLC, to manage legacy and mobile development projects
• Six years managing identify management solutions (Facial recognition, Iris scan, Fingerprint matching) including design, architecture, development, testing, implementation, logistics and production support
• Six years leading geographically dispersed teams
• Four years managing service delivery organizations
• Five years as Oracle DBA for custom development projects and Oracle e - Business Suite implementations/support
• Five years working with PMOs and developing internal procedures
• Two years managing Microsoft cloud implementations and migrations
• My technical background is varied and extensive, covering legacy, client server, and web-based custom application development, as well as packaged solutions implementation and support.
• A key component of my experience is PMO support, delivery, leadership, and process development and management for organizations.
• As an organizational leader, I have been effective at aligning strategy, objectives and plans across organizational boundaries, thus increasing business value for the company.
• In the next step in my career, I am looking to join a growing and dynamic company at a Senior level where I can leverage my thirty years of technical knowledge, leadership and management talents to help move a dynamic and growing enterprise to the next level of success.

SPECIFIC AREAS OF:

Management Experience

Hands - on Technical Experience

SDLC / Agile implementation

Custom application development and delivery

Oracle and SQL Server DBA

Department /organization development

Offshore Software Development Management

C++, Java, Web development

Client relationships, executive suite

Infrastructure deployment & support

Oracle e-Business DBA

PMO development and management

Cloud implementation (O365/Azure)

COBOL Assembler, CICS, JCL

Strategic Planning and Execution

Logistics management

App dev/prototyping with MS Access

Business process improvement

Financial / budget management

ServiceNow ticketing / reporting

KPI development and reporting

Service delivery management and ITIL

Atlassian Jira

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Senior Consultant (Consulting, Project Management)

Responsibilities:

• Presently managing multiple Microsoft Cloud (O365/Azure) migration projects for multiple clients in the DFW area.
• Manage budgets, schedules, resources, plans and forecasting, and interact closely with the clients at the VP C - Suite levels.
• I assist sales activities as needed for new clients and contracts.
• This includes proposal and SOW development and presentation, which has resulted in over 500k of new, and repeat business.
• Work closely with Business Consulting practice director on new processes, effective reporting to drive improvements in project delivery and quality in the Dallas office.

Confidential, Dallas, TX

Senior Project Manager

Responsibilities:

• I Managed multiple ECM projects including budgets, schedules, resources, plans and forecasting for multiple clients across the US.
• Assisted in establishing new PM processes in accordance with PMI and standard Agile practices.
• Implemented dashboard tool for management and executive review of key project information, increasing visibility and transparency of project status to the enterprise, and increased the reliability and accuracy of project status.

Confidential, Dallas, TX

Senior Project Manager

Responsibilities:

• Program Manager/Scrum Master for a Pediatric Asthma program which included development of a mobile app, tablet app, web-based dashboard, reports and content management system. Wrote the requirements, user stories, mockups and managed the development activities by a third party.
• Established the Quality Management Program where we defined quality measures, metrics and audit for the purpose of preparing for FDA approval of PCCI products. Also defined processes, procedures and policies (security, HIPAA, HR, legal counsel, etc.), and maintained that content in Confluence and SharePoint.
• Also created and managed the change control process which included automated workflow approvals for requests for production releases and documentation approval.
• Created a Qlickview interface that reported all facets of time tracking from the Project Web SQL Server database.
• Created a product pipeline SharePoint list with a web-based Qlikview interface to provide multi-faceted views into the products based on customer, product owner, clinician, and other criteria.
• Developed a complex MS Access application for the VP of finance. This application reduced the time to do accounting payroll reconciliation between two different systems from days to minutes.

Confidential, Dallas, TX

Senior Project Manager

Responsibilities:

• Member of the Network Engagement Office team, managing projects and providing status updates for the engagement office. I managed several projects for the network engineering team; represented the team at the Demand Management Council and provided updates and information as required.
• Managed a project for a load balancer upgrade from CSM to ACE modules requiring extensive coordination and communication across several teams (40 - 50 engineers and managers) throughout the organization (across 5 states).
• Managed the completion of the Warm Transfer project where 57 sites needed new Confidential installed and extended to the routers before the line swap and disconnect can take place.
• This required extensive coordination and communication amount several teams in the organization to ensure all the tasks were completed in the proper order and time.
• Completed requirements gathering activities and designed/developed a SharePoint/MS Access Dashboard application for enterprise use to easily capture and report project data to executives. Previously the Engagement Office managers were sending PowerPoint s through email for manual updates.
• Introducing this application cut down the elapsed time to create the dashboard for the executives from days to minutes.

Confidential, Federal Way, WA

Senior Solutions Engineer

Responsibilities:

• On - site Project Manager for a large biometrics-based State DMV Driver s license project for the State of North Carolina. I also managed PMO activities for the project. I worked with geographically dispersed teams (Tacoma WA, Paris France, Raleigh NC, Anaheim CA, Amsterdam NE, Bogota Colombia, Tampa FL) for the complex systems integration and implementation project. The project included a core biometrics capture and verification system (Oracle, Java), and 12 supporting subsystems Responsible for design and documentation standards for SDLC processes. Implemented Agile Scrum process for the development process to meet the tight deadlines.
• I interfaced directly with the client (senior management, and c-level) on a regular basis for communication purposes, and issue/problem resolution. This also required close communication with the teams in Seattle, Paris, and Anaheim. I locally managed and supported the requirements gathering, design/analysis workshops and documentation approvals. I also managed the project schedules and provide detail status, issue management, risk management, scope definition and management, and reporting to Senior Management and steering committee.

Confidential, Dallas, TX

National Services Engagement Manager

Responsibilities:

• Managed a service delivery organization of 25 remote support technicians and a 8 person help desk supporting 80 locations around the US.
• The teams provided desktop support for network, Xerox printers, Critix based applications, Exchange, and other proprietary software applications. Local site support was provided through our assigned technicians or 3rd party technicians when ours are not available. Ticket and phone (Cisco) call management systems were used to manage and monitor the daily activities of the personnel.
• Managed the SLA compliance for MTTR and ASA metrics through Service - Now, Cisco and proprietary reporting mechanisms.
• I provided detailed metrics/performance reporting of help desk and support team activities through Service-Now to the customer senior executive team.
• These had not been done before, and this effort resulted in an improved customer satisfaction index by 30% within first 2 months of managing the teams and process.
• Introduced new processes to streamline help desk activities and increase call throughput.
• Responsible for million-dollar budget for staff, including cost estimating and planning. Responsible for QA of service desk calls and response, as well as the help desk response to customer calls.

Confidential

Senior Manager (Program Management)

Responsibilities:

• I Managed 50+ IT professionals and six managers for the implementation and integration of biometrics devices and associated software for the Ministry of Interior to be used at border crossings, prisons, and state offices throughout the Kingdom.
• I defined and documented the charter, organization and standard practices for the Service Delivery Organization, documented and established policies and procedures, and ran the entire organization.
• This encompassed the development, testing, training, deployment, production support operations, change management and configuration management functions for the entire organization.
• Required to maintain and meet tight deliverable schedules in a high - pressure environment that supported multiple projects that were valued at over 30 million USD.
• I also participated in development of responses to RFPs for the current client and subcontractors. Managed subcontractors as offshore delivery teams for this project.
• Responsible for client interfacing and relationship management, including monthly steering committee reviews and monthly reviews with our parent company in the US.
• Managed the logistics (receipt, shipping, installation) for the physical implementation portion of the biometrics project.
• This included installing over 1700 workstations (with iris camera, fingerprint capture devices, photo camera) at over 500 locations in the Kingdom.

Confidential, Plano, TX

Technical Services Director

Responsibilities:

• Managed daily operations of network and office systems. Provided technical support for all internal systems (Exchange server, Linux web servers, web server, NT domain servers, user workstations, printers, Netscreen firewall, Veritas backup with Dell DLT1 tape drives, Oracle e - business Suite, etc.) including installation and upgrades of hardware and software. Built the Network Operations Center up from scratch (installing monitoring hardware, software, developed operational procedures).
• Developed new and enhanced existing client relationships. This involved not only contacting and establishing relationships with new and existing clients, but design and development sales and marketing materials and presentations.
• Developed and executed strategic planning initiatives for the Remote Support services component of Confidential solutions. This encompassed hardware and software evaluation/recommendations, as well as consistent review and improvement of the services we offer our clients.
• Provided implementation support for an Oracle 10.7 to 11.5.8 upgrade as and Oracle Apps DBA for a manufacturing client. Installed and maintain 11.5.10 on two-node Linux platform for internal DTC use and client demonstrations
• DBA (Oracle 9i / UNIX-Linux) in Copenhagen Denmark and Los Angeles California on a large migration project for a worldwide logistics company.
• Primary duties include backups, building and running import/export scripts, loading data with sqlldr scripts, run/debug migration code, modification and support of migration PL/SQL scripts.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Project Manager for the design, development, and implementation of a B2B web-based product for a startup company.
• They were instituting an Internet Business Exchange for the manufacturing space. Led the 10-person project team in the planning, development and testing effort for the project.
• I defined an estimating strategy that validated the project plan and helped to establish achievable milestones for the project.
• I also developed the initial data model in Oracle 8i.
• I was asked to organize the Oracle Applications Practice, defining training, staffing, and technical requirements to support the practice.
• Also developed the initial project plan for the CRM and Financials implementation.
• Served as Managing Director for Confidential, a subsidiary of Tactica dedicated to technical training.
• Managed a project to develop the company from the ground up. I managed a team of 12.
• Along with the creation of the course material, I was responsible for the financial planning and budget projections for the company, securing/building out office/classroom space (including office/classroom hardware/software/infrastructure), designing and building an effective web site, creating and implementing a marketing plan, defining staff requirements and hiring staff, defining HR procedures (including job descriptions, compensation models, etc.).

Confidential, Irving, TX

Project Manager

Responsibilities:

• Project Manager for the design, development and implementation of complete SDLC at SABRE systems.
• The SDLC was delivered through an Intranet site that was created using HTML, ASP and MS Access and VB Script. Responsible for managing the development and delivery of the training program and informational website for the SDLC. This included interviewing and hiring a staff of 6, coordinating work with several vendors, staff and departments, budgeting, planning, scheduling, status reporting to VP level, etc.
• Supported the technical implementation by architecting the web site, including the database, site design, and content management. Reported directly to the VP level. In the end we delivered SDLC training to over 600 programmers and analysts.
• Designed and managed the development of an estimating tool at SABRE for use in conversion and migration projects.
• The tool was developed in VB 6.0, to interface directly with MS project plan files. It was available through the Intranet site developed for the SDLC.
• Led proposal writing and sales presentation efforts for G&R new business in the Dallas area.
• Created, and conducted several sales proposals and presentations for clients. Proposals required budgeting, resource planning, and scheduling work prior to actual presentations.